Salesforce Admin/ Developer Resume Newark, NJ - Hire IT People

SUMMARY:

6+ years of experience with Salesforce Administration, Development, Implementation, Configuration, and Support on Force.com platform
Strong experience gathering, analyzing, and conveying business requirements
Strong experience using declarative and programmatic development to build Custom Applications on Sales and Service Cloud and Salesforce1 Mobile App
Well versed in the employment of Apex Data Loader
Experienced writing Apex Classes and Triggers
Extensive experience using AppExchange applications, Capable of finding appropriate applications, installing, and customizing apps
Experience developing validation rules, assignment rules, record types, workflow and approval processes, custom formula fields
Deep understanding of MVC model, HTML5, CSS3, Javascript, Java, Apex, SOQL, SOSL, DML
Experienced developing custom Visualforce pages
Extensive experience in designing custom objects, junction objects, custom fields, picklists, custom page layouts, custom tabs, custom reports and dashboards, email templates, custom profiles, sharing rules,
Knowledge of configuration and maintenance of user security permissions in compliance with organizational needs
Understanding of SDLC process including Agile and Waterfall
Experienced in writing and executing Apex test classes
Willing to interact with customers and users for gathering and effective analysis
Technology savvy with experience using different methodologies
Excellent work ethic, self - motivated, quick learner and team oriented
American Citizen

PROFESSIONAL EXPERIENCE:

Confidential - Newark, NJ

Salesforce Admin/ Developer

Responsibilities:

Developed method to prevent duplicate leads from being created
Prevented creation of Incomplete Data
Created rules to assign incoming Leads to appropriate queues and users
Mass insertion of Leads using Apex Data Loader
Developed method to make web service callout to SAP
Automated method to approve and update opportunities
Created field for sales agents to view commission
Automated process of freeing up data space
Developed customer facing Visualforce pages to present product information

Environment: Saleforce.com CRM, Sales Cloud, Service Cloud, Force.com platform, Developer Console, Data Loader, Visualforce, WSDL, Salesforce Sandbox

Confidential - New Brunswick, NJ

Jr. Admin/ Developer

Responsibilities:

Responsible for creating and deactivating users
Trained colleagues, such as Sales Associates, in use of and navigation of Salesforce
Created custom profiles that allowed for detailed customization of access to specified apps, objects, records, and fields in Salesforce
Established Role Hierarchy to control record security
Created Public Groups to streamline record and folder sharing access
Configured Campaign Hierarchy to track groups of campaigns
Utilized Campaign Influence to associate opportunities to multiple campaigns
Redefined security settings to meet updated standards for marketing users
Created object relationships to allow for roll up summaries
Developed Custom Homepage Layouts to allow for quick navigation to commonly used links by creating Custom Links and Custom Components
Integrated Google Maps API to Visualforce to show office location on map

Environment: Saleforce.com, Force.com platform, Facebook API, Google Maps API, Sales Cloud

Confidential - Bedminster, NJ

Salesforce Admin/ Developer

Responsibilities:

Automated method of ensuring leads are assigned to proper users and queues
Utilized Salesforce1 Mobile platform to allow technicians to update records from field
Automated process of customer contract renewal
Developed method to ensure all newly created users have Forecasting options enabled
Automated method of approving promotions for customers
Developed Custom Reports and Dashboards to allow sales users and management to easily view progress towards sales goals
Integrated Google Maps API for technician to use for directions

Environment: Saleforce.com CRM, Force.com platform, Sales Cloud, Service Cloud, Developer Console, Salesforce Sandbox, Apex Data Loader, Google Maps API, Salesforce1 Mobile

Confidential - Ridgefield Park, NJ

Salesforce Admin/Developer

Responsibilities:

Automated process of responding to customer complaints
Set up Queues to hold incoming Cases
Automated method for cases to be placed into appropriate Queues
Optimized response time of Support teams
Configured Service cloud to prevent irrelevant and sensitive data from being displayed
Placed vital product information on Case records
Automated process for service agents to follow up with customers
Developed method to free up data space by deleting resolved Cases
Created Solutions to streamline communication of frequent customer problems and solutions

Environment: Saleforce.com CRM, Force.com platform, Salesforce Sandbox, Service Cloud, Developer Console, Salesforce Solutions

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Salesforce Admin/ Developer Resume

Newark, NJ

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