SUMMARY:

• Over 3+ years of IT experience in Salesforce CRM and Force Domains platform as an administrator and developer.
• Configured and Maintained User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security.
• Heavily Experience with realizing the business requirements to design on Salesforce.com platform by designing the required entities like, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Lookup relationships.
• Experienced with report generation using Table, Matrix and List Controls in SQL Report Services.
• Technically skilled in understanding and implementing the new salesforce Lightning Experience.
• Excellent knowledge of Salesforce to Salesforce helped partner organizations to share data in more secured and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Developed SOQL, SOSL, DDL and DML queries in Apex.
• Excellent knowledge in customization of standard functionality objects such as Accounts, Contacts, Opportunities, Cases, Leads and Campaigns with the help of Custom Controllers and Controller Extensions.
• Experience in Salesforce Lightning in order to develop lightning components .
• Development experience with various platforms like MS Office, Visio documenting tool and Salesforce.com Sandbox environments.
• Worked with Lightning process builder for visualizing and creating automated business processes.
• Working knowledge on Validation Rules , Work Flow Rules and Triggers helped the organization to maintain Data Quality and Data Consistency .
• Strong knowledge of sale, marketing, service and support automation .
• Capable of quickly learning and delivering solutions as an individual and as part of a team.
• Self-motivated Team player with excellent interpersonal and communicational skills.

EXPERIENCE:

Salesforce Admin/Developer

Confidential, Manchester, NH

Responsibilities:

• Customize the Dashboards to the track usage for productivity and performance of their sales teams.
• Designed the Custom objects, validation rules, Page layouts, Custom tabs , Components , to suit to the needs of the application.
• Imported data into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard .
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE
• Created various Reports ( summary reports, matrix reports, pie charts, dashboards and graphics and Report Folders ) for different user profiles .
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented pick lists , dependent pick lists, lookups , junction objects , master detail relationships, validation & formula fields to custom objects .
• Worked on Triggers and Test classes with an average of 80% code coverage.
• Experienced on both Sales and Service cloud. Customized workflows and process builders .
• Automated the business processes using out-of-the-box tools and services of Lightning Experience .
• Experienced with Apex development in creating Objects, Triggers , S-controls , Standard Controllers , Custom Controllers and Controller Extensions .
• Able to perform all tasks related to the day-to-day operations including managing users , maintaining custom objects and fields , handling data migration , maintenance and installation and support of AppExchange applications .

Environment: Salesfoce.com platform, Lighting, Custom Component, Workflow, Approvals, Apex, Visual Force (Pages, Component & Controllers) Pages, Custom Objects, Custom Tabs, Data Loader, HTML, Reports.

Salesforce Developer/Admin

Confidential, Santa Fe Spring, CA

Responsibilities:

• Created workflow rules and defined related Tasks , Validation rules , Auto-Response Rules , Approval process , Email alerts and Templates , and Field updates .
• Created Email templates , approval processes , approval page layouts and defined approval actions on them to automate the processes .
• Worked on lightning Process Builder to consolidate existing workflow rules .
• Generated various reports and dashboards in lightning for Sales performance tracking.
• Implemented Security and Sharing rules at Object , Field , and Record level for different users at different levels of organization .
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages followed agile methodology.
• Implemented various advanced fields like Picklist , Custom Formula Fields, Field Dependencies .
• Customized page layouts for Campaigns , Leads , Opportunity , Contacts , Cases and Accounts depending upon user roles , and groups .
• Developed Apex Classes , Controller Classes , triggers , Visual Force pages/controllers , workflows and formulas , Apex Triggers for various functional needs in the application.
• Designed and defined the Organization Role Hierarchy and assigned users to those roles .
• Implemented Security and record level access using Role Hierarchy , Organization Wide Defaults (OWD) , Sharing rules and Manual Sharing .
• Created Many-to- Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Created Roles , Profiles , Permission sets , Record Types and Page Layouts .
• Migrated components from Lower environments to Production using Change Sets , Eclipse . Used data Loader for loading huge bulk data into salesforce application.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Workflow & Approvals, Apex Language, Schedule Classes, Custom Reports, Dashboards, Visual Force Pages, Security Controls.

Salesforce Developer/Admin

Confidential, Phoenix, AZ

Responsibilities:

• Worked extensively with Workflows and Approval process to automate the functionality.
• Created reports and dashboards as per the need and requirement.
• Supported business users with their questions on where to go and helped them to navigate to the place that they are looking for.
• Created validation rules to restrict the users from entering invalid data.
• Created and managed Page layouts and assigned them to the various profiles depending on the record type that is assigned.
• Experience in utilizing Data Loader to insert , update and delete the data.
• Experienced working with developer console to write custom code.
• Experienced in writing Apex triggers to implement business logic.
• Created Visualforce pages to build a custom user interface as per the business needs .
• Experienced in using Standard controllers and Standard list controllers for getting the objects key functionalities to a Visualforce page.
• Set up Assignment rules , Web-to-Lead , and Auto-Response rules.
• Configured validation rules based on business requirements. To restrict users from enter the junk data into the system.
• To create Standard reports and Custom reports used Tabular , Summary and Matrix reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates .
• Applied workflow processes , workflow actions and time dependent workflow actions .

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls.

Salesforce Developer/Admin

Confidential, Raleigh, NC

Responsibilities:

• Developed different Webpages in Visual Force for customers to select different services that were offered by organization and integrating the selected services with the pricing team.
• Experience in performing the roles of salesforce .com Developer and Administrator in the organization.
• Developed and deployed the Custom objects , tabs , Components , validation rules , Workflow Rules , Page layouts , Visual Force Pages based on the needs and requirements of the application.
• Developed Salesforce.com Standard Objects like Contacts , Opportunities , Cases , Accounts , Products , Opportunity Line Items, Leads , Campaigns , Reports and Dashboards , Custom Objects, Apex Classes to support Visual Force pages' development.
• Worked on Creating Visual Force Pages on Force.com IDE Platform and Eclipse .
• Performed detailed analysis of business and technical requirements and designed the solution .
• Customized various standard objects of Salesforce.com and used other Platform based technologies like Force.com API.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Extensively uploaded data using Data Loader.
• Configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience on working html tags using Iframe embed another document in to html
• Experience in working on Sales Cloud as well as Service Cloud and Partner, Customer portals
• Performed object cleanup and data migration to and from salesforce.com.
• Used the sandbox for testing and migrated the code to the production instance after testing.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.