CAREER OBJECTIVE:

To work in challenging job environment that utilizes my skills and abilities and offers ample opportunities to build my professional career.

CAREER SYNOPSIS:

• Very confident, optimistic achieving, supportive and target oriented Individual.
• Good knowledge and experience in process builder, deployment tool kit and data loader.
• Good knowledge on Lightning and on development support in high level enhancements on apex classes, triggers, visual force pages, workflows and Approval process, Report and Dashboards, Validation Rules.
• Strong analytical and interpersonal skills, Strong business ethics.
• Closely worked with clients & end users to understand the user needs.
• Focuses on timely completion of designated job.
• Always met prescribed Service Level Agreements and delivered high quality and productivity.
• Received Best performance award for work.

TECHNICAL SKILLS:

Operating Systems: Windows, MS Excel, Pivot Tables, Vlookups

Database: Oracle 12, Oracle 11I, ESAP

Reporting Tools: Microsoft Word, Excel, PowerPoint

Key Skills: Salesforce.com, Salesforce Admin and Developer Hands on Apex, Lightning, Visualforce, Triggers, workflows.

PROFESSIONAL EXPERIENCE:

Confidential

Sales Force Administrator

Responsibilities:

• Created Profiles for Users.
• Creation of Approval process, Objects and Fields.
• Created Public Groups, Sharing Rules, Record Types, Custom settings.
• Created Workflow Rules, Page Layouts, Tasks, Email Alerts, and Field Updates.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads and Campaigns.
• Design workflows and processes to automate repetitive actions and improve efficiency of businesses.
• Update leads by using the Data Loader and Data Import Wizard to do mass imports/updates/upsets in SFDC.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Provided support ongoing salesforce.com maintenance and administration services.
• Perform development, testing, implementation, documentation and updating as it relates to the Salesforce.com and system administration.
• Implemented new enhancements including creation of custom objects, workflows, reports and dashboards.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record - Level and Field-Level security and configured their sharing settings.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Created custom Reports and Dashboards as per the business needs.
• Ability to understand user requirements and translate them into a technical reality that is extendable and maintainable.
• Assist Project Managers by identifying required tasks, timelines, dependencies, critical path items, resource requirements, etc. to complete a project.

Confidential

Sales Force Developer

Responsibilities:

• Involved in Configuration and customization.
• Taskforce Team Member (Major and Minor enhancements to the existing system, BUG fixing and providing Production support/ Maintenance).
• Understood the requirements and provided better solution approach along with alternate approaches.
• Preparation of document of understanding and estimates and review for the same.
• Responsible for giving support on trigger and apex classes and Visual Force pages enhancements and Lightning knowledge .
• Responsible for doing customization like creation of Objects, Relationships, Record Types, Page Layouts, Custom Settings, Validation Rules, Email Templates, Workflow Rules and Approval process.
• Worked on Apex Data Loader. Creating Users, Profiles, Roles and Sharing Settings designing Reports and Dashboards migrating data from one Sandbox environment to another Sandbox environment using change set..
• Responsible for writing Test Scripts for various scenarios.
• Responsible for preparing Technical Document.
• Providing support for the client during UAT testing and extensively continued the support till the Production movement.

Senior Financial Analyst

Confidential

Responsibilities:

• Downloading the Bank statements on a daily basis and assigning the work to the team members.
• Identifying the customer name and Appling the payments to the customer invoices / account.
• Checking the remittances folder and applying the remittance against the customer payments.
• Correspondence with the Clients for the Details of 3rd Party Transactions.
• Processing of Cheque payment.
• Resolving process related queries with in TAT period.
• Processing zero batches.
• Preparation of regular reports on unallocated cash.
• Working on Suspense accounts on monthly basis.
• Volumetric will be done on monthly basis.
• Processing all adjustments Refunds, Write-off’s, Bank charges.
• Undo of rejected Direct Debit.
• Trained on Collection and Billing as well.
• Reconciling the remittance.
• Working on Quality check for every month.
• Providing sampling data for auditing Team with necessary details.
• Preparing Call file for every week with clients.
• Sending reports of entire team to the management.
• Prepared DTP for new joiners for process related.
• Given the responsibility of processing specific important requests.
• Given responsibility to audit high value requests of other team members.
• Handling the Generic mail box.
• Handling queries/escalation mails.
• Trained on Oracle 12.
• Issuing debit and credit based on queries raised by customers.
• Investigating on the customer‘s disputed invoices and provide them with the relevant and satisfactory resolution.
• Simultaneously working on the Incident Ticket (Solution Manager related to Technical Issues).
• Work on all the adhoc email requests within the TAT provided etc.
• Manage escalations on the highest priority until the issue is solved.
• Ensure back-up are created for all the related activities. Also, trained on another Sub - process or activity.
• Train the new joiners and Ensure adequate support is provided to them in terms of Understanding and action process related activities.
• Preparing daily/weekly/Monthly reports on time.
• Supporting the manager in completing the reports.
• Answering the customer’s calls and providing them adequate information.
• Handling the transport related issues for the team.
• Have done reporting of all the teams monthly and provided accurate data to the management.