SUMMARY:

• 6+ years of extensive experience in Design, Development, Testing and Maintenance of Siebel Call Center, Service, Finance & Sales.
• Have worked in Sr Siebel Developer, Siebel Support Analyst and Business Analyst roles
• Proficient in Configuration/customization, Workflows, eScript, Custom/OOB business services, Email response
• Experience in Siebel EAI Inbound & Outbound Web Services.
• Good experience of Agile and Waterfall project execution methodologies
• Additionally 1+ years of experience in Salesforce administration and business Analysis

TECHNICAL EXPERIENCE:

CRM Packages: Siebel, Siebel Testing & SFDC

Technical Areas: Siebel Configuration & Customization, eScript, Work Flows, Workflow, Good Knowledge on EAI, SFDC Configuration, Data Migration, Testing.

Operating Systems: MS - DOS, Windows 95/98, Windows XP, Windows 7

RDBMS: Oracle 9i,SQl Server

MAJOR ASSIGNMENTS:

Confidential

Environment: SIEBEL, PLSQL,Windows Server 2008 R2,Soap UI

Sr Siebel Developer

Responsibilities:

• Involved in customizing User Interface Layer, Business Objects Layer and Data Objects Layer
• Involved in Siebel configuration. Configured Business Objects, Business Components, Views, Drilldowns, Pick lists and MVG Applets using Siebel Tools
• Working on FS Repair, Order-Entry Orders, and Order- Entry Line Items entities.
• Added Extension Columns to the tables and created new custom extension tables
• Maintaining all developing activities in internal shared sites.
• Working with test teams to prepare manual and Integration Test cases.
• Working on Automate Repair Functionality.
• Worked on Spare pool Buffer Stock Integration.
• Worked on Holds functionality.
• Worked on Repair Center Lookup functionality.
• Worked on Integration Test cases with QA Team.
• Worked with BA to get the more repair functionality requirements.
• Working Integration between Siebel & Third party System (Sanmina).

Confidential

Environment: SIEBEL, SQL Server 2008, Windows Server 2008 R2

Sr Siebel Developer

Responsibilities:

• Assist Business Analyst during the conference room pilot, develop prototypes for complex functionality
• Prepare detailed design document from HLD
• Work on Email Communications Management, Configure Communication drivers and profile, Create Communication Templates/Categories-Catalogs
• Use Outbound Communications Manager for e-mail notifications
• Create custom Business Services for Email Routing rules, Form Routing Rules, Masking of data in emails using Reg-Ex
• Develop Error Management framework.
• Design and develop inbound web services using integration workflows, EAI Siebel Adapter for Insert/update's/Query with Integration objects using data maps. Implement WS security for invoking web services
• Train & guide business users on the new functionality. Take feedback and implement suggestions
• Coordinate SIT, UAT, deployment plan preparation and cutover to production. Coordinate with the Siebel testing team to ensure that the entire service management is working in sync and CRs are resolved before we roll them in to the planned release.
• Provided functional and technical support to Siebel Users post go-live

Confidential

Environment: Siebel Sales 7.7.2.12, SFDC,Oracle10g

Technical Support executive

Responsibilities:

• Loading Accounts data into SFDC using CMF Tool.
• Interacting with Customer Master File team if any issue regarding data load process into SFDC.
• Working on Siebel & Non Siebel data loads.
• Working on Siebel Support tickets based on tickets received from users.
• Providing the Siebel Application access to new users.
• Working on quote Templates if any data change is required.
• Working on SFDC CPO issues with related teams.
• Maintaining weekly status report which includes the present status of the system, Issues assigned to the team, issues pending, planned activities for the next weeks and critical events.
• Tracking the issues in the track sheet & sharing with team once it’s resolved.
• Worked on data loads like Accounts, Contacts, Opportunities, and Account Team & Products.
• Handling Weekly status call with clients.
• Implemented Dispatch Management with ServiceMax on customization of ServiceMax Functionality
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Confidential

Environment: Siebel Finance 8.1,Oracle10g

Senior Siebel Developer, Reports Developer

Responsibilities:

• Preparing Technical Specification Documents to every requirement.
• Performing the required enhancements according to the requirements
• Writing Test cases for every requirement
• Delivering and deploying the enhancements.
• Maintaining weekly status report which includes the present status of the system, Issues assigned to the team, issues pending, planned activities for the next weeks and critical events.
• Communicating with client on regular basis on the status of the system .
• Created Customized workflow to run RCR Job on weekly basis.
• Comparing BIP Reports and UI Data
• Worked on Attachment existing functionality.
• Created & Modified Applets.
• Configured Pick Lists, Multi Value Links, Links, Joins.
• Used Business Component User properties like BC Read Only Field, Field Ready Only Field and Always Enable Child.
• Created static pick list and dynamic pick list.

Confidential

Environment: Siebel 8.1

Siebel Developer

Responsibilities:

• Conceptualization of design.
• Performing the required enhancements according to the requirements
• Ensuring proper unit testing & User Acceptance Testing
• Delivering and deploying the enhancements.
• Maintaining weekly status report which includes the present status of the system, Issues assigned to the team, issues pending, planned activities for the next weeks and critical events.
• Communicating with client on regular basis on the status of the system
• Simplified various business rules ant the entity flow.
• Configured Data Objects Layer as per customer requirements.
• Configured Pick Lists, Multi Value Links, Links, Joins.
• Customized screens, views, and applets to meet acceptance requirements.
• Worked extensively in configuring business components, joins and links.

Confidential

Environment: Siebel 7.7.2.10 Life Science / Windows XP / Oracle 10g

Siebel Developer & Admin

Responsibilities:

• Involved in customizing User Interface Layer, Business Objects Layer and Data Objects Layer
• Involved in Siebel configuration. Configured Business Objects, Business Components, Views, Drilldowns, Pick lists and MVG Applets using Siebel Tools
• Added Extension Columns to the tables and created new custom extension tables
• Involved in DB Initialization.
• Involved in LOV Administration.