EXPERIENCE:

Confidential, Boston, MA

Salesforce Administrator / Systems Analyst

Responsibilities:

• Designed new system for consultant ratings that was highly compatible with analytics software.
• Installed and configured SFDC Einstein Analytics module. Developed proof of concept for Investments dept.
• Built a comprehensive Analytics dashboard that replaces a traditional powerpoint which reduced the time it takes to report from 3 weeks to 1 day .
• Provide solutions to salesforce related issues. Ranging from “My password doesn't work” to “What is this really long error message?
• Analyze the business requirements of our users and find ways to meet them.
• Work with external teams to update a shared instance.
• Building Einstein Analytics dashboards and lenses. Building datasets, flows, recipes, and transforming that data into something visual and intuitive.
• Onboard & train new employees
• Develop solutions within salesforce, test and deploy them into a production environment.

Confidential, Boston, MA

Chief Technical Officer

Responsibilities:

• I was brought on board as a key member of the leadership team. It is a small mobile phone entertainment application startup. My primary duty is to make sure the company's technology strategy serves its business strategy. I envision and deliver strategic transformation of development operations.

Confidential

Blockchain Support Expert

Responsibilities:

• Test wallets of investors via RC20 token transactions.
• Provide support to customers with breadwallet and blockchain technical issues (Bitcoin & Ethereum).
• Collect information on bugs and potential exploits.

Confidential, Boston. MA

Chief Technical Officer

Responsibilities:

• I was brought on board as a key member of the leadership team.
• It is a small mobile phone entertainment application startup.
• My primary duty is to make sure the company's technology strategy serves its business strategy.
• I envision and deliver strategic transformation of development operations.

Confidential, Boston, MA

Client Services Manager

Responsibilities:

• Held weekly meetings with public media stations across the united states to assess technical support needs.
• Created detailed reports to show how the foundation was using the support hours purchased by stations.
• Assessed client stations current and future needs, assigned support agents to provide support.
• Worked on high level technical tickets.
• Assessed client station salesforce instance for data hygiene issues.
• Introduced new best practices to prevent current and potential issues in the future.
• Documented best practices and knowledge base articles for current and new employees
• Provided support for Salesforce/Applications
• Attended training sessions with Harvard Business School

Confidential, Boston, MA

Application/Salesforce Support Analyst

Responsibilities:

• Provided excellent customer support to all staff on the use of the data systems and applications
• Managed a knowledge base system (FAQ’s, “How To” Guides)
• Gained an understanding of the business processes and where the tools are used
• Managed user accounts and user permissions
• Assisted staff in analyzing and utilizing data
• Assisted staff with changing parameters in reports
• Imported and export data as needed
• Contributed to increasing data quality
• Worked with development team to improve existing systems and establish new functionality
• Collaborated with business analysts to analyze end user business needs and evaluate proposed solutions
• Participated in staff meetings and trainings.

Confidential, Boston, MA

Salesforce/Systems Administrator

Responsibilities:

• Created layouts, reports, new fields, classes, scripts that would allow agents and quality assurance department to do their jobs efficiently in Salesforce.
• Used APEX to develop new classes that would allow us to in corporate new software into salesforce.
• Created user accounts for all sales agents manually (until automation was developed).
• Was responsible for anything salesforce related, including any changes, software to be used, special feature requests, and setting up access or external partners.
• Set up Salesforce to allow third party software to generate reports
• Used Corvisa Cloud (VoIP Software) to generate reports in Salesforce
• Used Salesforce API to integrate Docusign with salesforce, effectively consolidating all required systems in Salesforce and allow reports from Docusign to generate into Salesforce
• Introduced and used JIRA to track development issues and ongoing dashboard development in Salesforce
• Involved in low to mid profile release management for new and updated components in Salesforce
• Used Dataloader to analyze information for agents exploiting company systems or trying to commit fraud.
• Wrote SQL queries to detect whether or not employees were exploiting company systems.
• Created SQL queries to use with other languages including PHP, Python, Lua, and javascript. Queries were complex, using multiple joins, databases and tables.
• Primarily use MySQL.

Systems Administrator

Confidential

Responsibilities:

• Maintained servers that facilitate communication throughout the company.
• Responded to trouble tickets and resolved based on severity and impact on operations.
• Troubleshooting common desktop issues.
• Researching and installing new software needed by the company.
• Trained new IT employees to provide support as I changed roles.
• Maintained an organized server room, documented supplies.
• Installed, configured and supported all Docusign issues.
• Worked with external partners to use Docusign as its primary method to sign legal documents.
• Created templates to be used for 50 separate types of customers.
• Setting up Active Directory accounts for new employees while on location or offsite for multiple company locations.
• When a new class of sales agents was hired I would create accounts for them on multiple external websites so they would be ready for work after they finished training. I would respond to all employee trouble tickets and resolve in a timely manner.
• Ran scripts using AWS CLI to check instances, developed scripts to manage archives and backups. Language used for scripting was Python. Used Chef to set up monitoring on AWS servers which ran primarily on CentOS.
• Used Chef to set up monitoring for all company servers.
• Created recipes to monitor certain files and update wallboard for easy visuals of failing and working systems/processes.
• Would occasionally troubleshoot network issues, including wireless problems.
• Developed Python scripts to automate certain onboarding processes.
• Used Javascript and PhantomJS to automate monitoring in certain systems that were otherwise were unable to be monitored. This allowed the company to automate marketing in a way that made buying leads more efficient. Scripts would use SQL queries to join relevant databases.

Confidential, Cleveland, OH

Technical Consultant and Mobile Help Desk

Responsibilities:

• Responsibilities included providing basic and advanced desktop and laptop support for school administrators and students.
• Worked with team members to resolve issues and map out realistic solutions for the administration.
• Sole technical administrator for multiple school districts.
• Work was hands on and included working with Microsoft servers and Linux systems.