Office Manager Resume

SUMMARY:

Service oriented, versatile cross - functional team leader. Specialist in; business communication, problem solving process design, contract, asset, and project management. Designs, leads, and implements highly innovative solutions.Achieves both significant cost avoidance, and operational excellence targets.

EXPERTISE INCLUDES:

Leadership
Troubleshooting
Business Consulting
Asset & Change Management
Decision Making Assertiveness
Interpersonal Skills & Diversity
Vendor Management
Database Design
Technical Writing & Presentations

BUSINESS CONSULTING, MANAGERIAL & EMPLOYMENT EXPERIENCE:

Confidential

Office Manager

Responsibilities:

Managing day-to-day operation of a self-contained office in support of the operation Field Agents.
Processing individual transactions from a Field Agent team of 12 and directing their client enquiries.
Transitioned position from full-time (40 hrs.) per week to part-time (20 hrs.) operation following restructuring.
Documented office management methods and procedures, introducing forms to improve efficiency of operation.
Documented database procedures covering data entry, record keeping and medical examination requirements.

Confidential

General Manager, Executive Consultant

Responsibilities:

Taught Information Technology and American Literature at St. Philomena Home School Academy.
Produced and edited various video projects, including a feature length multi camera DVD stage performance movie.
Articles accepted for publication in three hobby magazines.

IT Manager & Administrative Support

Confidential

Responsibilities:

Supporting day-to-day operation of a self-contained office in support of my wife’s legal practice.

Confidential, Arlington, VA

IT Governance Consultant

Responsibilities:

Identified Confidential legacy change control process issues and weaknesses.
Initiated more effective change, program, release and prioritization management processes and tools.
Developed change control board process charters, change requests and prioritization documents.
Defined change metrics and helped create a new over-arching governance model.

Confidential, Arlington/Ashburn, VA

Engineering Network Element Manager & Corporate Configuration Manager

Responsibilities:

Created a data warehouse of all versions, releases and revisions, with their relationships and dependencies.
Established all potential points of change impact for each configuration item for all change types.
Developed a fast, flexible, and interactive workflow process tool for change control for all networks, covering entire system development lifecycles (SDLC), from server administration through to board directorate approval.

Senior Manager

Confidential

Responsibilities:

Enhanced acquisition procedures, merging two disparate organizations without business interruption.
Created and adapted Statements of Work to fulfill post-merger policy requirements.
Increased proportion of capital workforce costs from under 5% to 60% of the total labor cost.
Labor cost-analysis expanded from 40 USA contractors to an international district covering 300 people.
Gained Business Process and Metrics advanced Excel skills.

Manager

Confidential

Responsibilities:

Effectively combined management of innovation implementations, with day to day operational troubleshooting.
Made significant savings and cost avoidances through contractual interpretation, purchasing and negotiation skills.
Maximized system availability, ensuring 100% operational visibility of engineering equipment in the field.
Actively participated in the implementation of 14 major and 21 critical system changes per year.
Achieved voice switch feature saving of over $1.5M per year through re-negotiation with vendor.
Set an ongoing and accelerating precedent of $250K annual reduction in equipment based annual maintenance.
Enabled innovative customer specific, critical outage alarm oversight of 1,000 long distance network elements.

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