SUMMARY:

• Over twenty years of experience leading technology enablement and transformation programs which include working with senior executives in driving performance improvements. Proven expertise in technology agenda, enterprise strategy setting, SaaS/Digital implementations, shared services, competency/expertise centers design and business partnering. Highly experienced program management professional with an ability to execute projects of varying complexity with effective planning, within schedule and budget while meeting and exceeding business objectives.
• Conducted current state assessments, process metrics, spend reviews and designed future state operating model based on best practices and digital technology to achieve world - class business efficiencies and effectiveness.
• Successfully directed transformation programs through analysis and reengineering of business processes to introduce increased automation.
• Led large, complex programs across geographies to gain from renewed digital architecture, application integration, consolidated reporting, portal and self-service. Future state included Chatbots, AI Tools, Gamification and other RPA applications on a standardized SaaS platform
• Led multiple initiatives to achieve key strategic objectives as well as M&A integration and divestiture.
• Experienced in Project Governance, Project Management, Project Rescue, and People Management.
• Managed ADM custom development, PaaS integrations environment, ERP package roll outs and service transitions to outsourced providers (BPO/ITO/HRO).

KEY EXPERTISE:

• Program Management (SDLC/Waterfall/Agile)
• IT Application Strategy
• Application Development & Maintenance (ADM)
• ERP/Cloud/SaaS/iPaas
• AI/RPA Tools
• G&A Fu nctions

TECHNICAL SKILLS:

Technology Management: Workday, Oracle-Fusion, Oracle EBS, PeopleSoft, Taleo, SuccessFactors, Kronos, Dynamics CRM, Salesforce, MS Azure, MS AI BOT, Olivia, Entelo RPA, JIRA, Varied ADM (.NET, Java), MS SharePoint, Microsoft Project, Microsoft Visio

EXPERIENCE:

Confidential, NJ

Sr Director, Enterprise Programs

Responsibilities:

• For Conduent, executed Digital Transformation strategy by partnering with vendor partners to constitute a comprehensive and ‘pioneering’ digital solution to attract, develop, retain and deploy top talent. Led the initiative to implement best of breed cutting edge tools with RPA, Chatbot, AI capabilities. The roll out included Oracle, ICIMS, MS AI Bot, Entelo, TextRecruit, Pymetrics, Furstperson, with a spend framework of $19m and save $47m over 5 yrs
• For a global diversified private company Sutherland Global, successfully managed a strategic program to move on-prem contact center solutions to a consolidated global cloud platform. Worked with EY team on the new operating model, productivity solution migrations and prioritized roadmap for the transition. The scope included a host of packages including Kronos, IEX and NICE system deployment and integration. Helped establish the Global Center of Expertise with a newly formed COE team and with better processes and policies
• For a direct consumer products company Avon, Initiated and oversaw implementation and integration of global services through Workday HR and Finance cloud platform with bolt on regional solutions on Payroll with a goal of reducing 93 back office applications to half. Evaluated and renewed global service delivery model to establish phased delivery structure with internal resources and external vendors including a major BPO provider ( Confidential ).
• Instrumental in digitally transforming legacy marketing efforts to social media and earned media presence for Sutherland. Brought in a small team to implement brand management, camp Confidential n management tools and enable technology capabilities to support top of the funnel lead acquisition through nurturing pipeline and produce real business impact. The deployed tools include Marketo, Demandbase platform, Spredfast and Jive.
• For a retail client Chik-fil-A, led a team to evaluate strategic options (Digital and Outsourcing) for Finance and Procurement functions (GL, O2C, P2P, Project Costing) through a series of strategy sessions and Enterprise Design workshops for corporate and restaurants businesses. Led a vendor partner and internal team to roll out Oracle Fusion module with a support of multiple workstreams representing the functional areas, application development, instance management, integrations, infrastructure, security.

Confidential, NY

Director, Advisory Services

Responsibilities:

• For a PE firm initiative on acquisitions, oversaw an end to end program of consolidating to one service delivery model.
• Led global transformation project focused on process redesign, shared service deployment, and global implementation of HR/FIN technology supporting 19 countries.

Confidential, NJ

Program Director

Responsibilities:

• For a building materials company, program managed enterprise wide CRM initiative.
• The initiative enabled capabilities across multiple business units and deliver superior experience for external customers.
• Led full project lifecycle with multiple phases with a project budget of $ 5.4m, team of approx.
• 40 resources to support Requirements gathering, Solution fit, Functional Fit Gap workshops, Functional Design, Technical Design, Development Builds, Test Cycles, D Confidential Migration, and final cutover.
• For Unillever, managed global transition activities of IT Technology (Applications and Architecture) work stream to a centralized location. Worked with the Steering committee and leadership on MTT (Mobilization, Transformation and Transition) to successfully migrate PS hosting environment including service desk and resources.

Confidential

Manager -Business Transformation Director

Responsibilities:

• Led an IT service consolidation program and shared services implementation effort for Baker Hughes to gain $6 million annually as cost savings. Allowed organization to retire 11 individual applications and operate with globally unified approach across divisions.
• The shared service network implementation effort included conducting site selection, organizational design, technology integration, service migration and governance structure