SUMMARY:

• Technology Business Professional with eighteen years of a demonstrated record of managing Technology Business Analysts, Project Managers, Operation Support Analyst, Reporting and Analytics organizations.
• Managed up to 30+ employees and contractors directly that consisted of Business Analyst, Project Managers, Quality Assurance Analyst and Production Support Analyst
• Experienced with presenting to executives including CIO and Vice Presidents
• Strong analytical and problem solving - skills
• Strong communication and organizational skills
• Work closely with Business Partners and Product Management to establish business requirements and processes
• Unique combination of Business and Technical expertise
• Extensive experience gathering, analyzing and documenting software requirements
• Managed 2nd and 3rd level support team and defined support team process improvements.
• Recognized proficiency in software system life cycle methodologies and effective techniques for project and service delivery.
• Passion for Data and Analytics that help drive business decisions
• Creation of dashboards and ad-hoc reports for various organizational functions up to and including the Technology Sr.Team

KEY COMPETENCIES:

• Management/leadership
• Business/System Analysis
• PMP - Current
• HP PPM Project Management Software
• Scope, Schedule and Budget
• Six Sigma - Green Belt
• Production Support
• Quality Center / Test Director
• Business and Technical requirements
• Client/Customer Facing
• User Interface Design
• Process Improvements and Design
• Microsoft Office Tools
• Access
• SharePoint
• Database Design
• Tableau
• TOAD
• SQL, XML, PL/SQL, C++
• HTML

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Manager, IT

Responsibilities:

• Manage a team that defines, develops, maintains and reports on metrics that track the progress of Technology projects and objectives to help enable key decisions.
• Creation of organizational project level metrics and analytics to help understand and manage project delivery.
• Development of SharePoint system to manage all of Technology FTE headcount.
• Provided day to day management of Technology FTE headcount to ensure alignment with each organization.
• Work closely with Finance organization to ensure quarterly forecast were aligned with technology headcount within run budget.
• Tracking, planning and management of incremental headcount request that are required to support new applications/products/services for projects once launched and operational.
• Creation of process to help improve tracking of information technology rental and maintenance cost to ensure those cost are known and identified in future years as they come due.
• Team developed reporting and dashboards that helped governance organization to manage and report on Technology time tracking compliance and Run asset governance to ensure employees were entering time appropriately so that time was appropriately capitalized.

Confidential, Alpharetta, GA

Sr Solutions Architect / Business Analyst / Project Manager

Responsibilities:

• Involved with the architecture and design of products and services provided to residential and business customers for Cox Communications. Products include Cox High Speed Internet and Cox Digital Telephone.
• Joined the Technology Business Operations team as an Analyst/PM working on technology metrics and CPMO Technology program reviews for the Senior Technology team and CTO.
• Partner with the internal user community and Marketing to analyze existing systems and solutions, identify areas for process improvement and guide the business in the establishment of effective and efficient automated solutions.
• Work with Marketing and Business to design products and services provided to customers through Cox.net.
• Responsible for the complete process of infrastructure design and operations, including systems analysis and maintenance, security, network operations and support, and systems configuration
• Develop analysis, designs, and budgets on projects as assigned.
• Involved in many of the CHSI projects including the major initiative of consumption usage of the CHSI customers to determine extreme abuse and develop a solution to help curve usage.
• Developed SharePoint websites to help manage various Technology functions within Cox Communications.

Confidential, Broomfield, CO

Manager, IT Projects

Responsibilities:

• Took a team that lost all subject matter experts and defined a reporting process of gathering requirements, defining reports and delivering in a timely manner. Results: Reporting team which now consists of contractors from both U.S. and India is producing reports needed by the IT customers 30% more efficient over the last 2 months.
• Revamped the reporting of the IT Scorecard to the CIO and Executive staff by redesigning look and feel which now gives a quick executive summary with the use of a tool called MicroCharts.
• Review with executives is now completed in less than an hour where previously it took multiple hours. Executive summary gives all the information on where each metric stands, how it has progressed and how it compares to the target.

Confidential, Alpharetta, GA

Manager of Business Analysis, Project Management, QA and Production Support

Responsibilities:

• Team used various methodologies for development. Waterfall was used primarily, but as the worked evolved into more complex and integrated projects, other methods were used including the SCRUM process.
• Involved in redefining the Production Support team processes and procedures which helped with decreasing time to resolve defects and increasing customer satisfaction.
• Performed problem determination (root cause analysis), and document the source of problems and their resolution. Aid customers and other staff members in resolving errors resulting from the use of applications. Recognize and analyze trends in errors so as to identify and install long term solutions to problems.
• Projects tracked from analysis to implementation with an in-house Project Management tool.
• Involved in designing new applications and enhancing existing features, the team elicited and analyzed user requirements and business rules, define database needs, data mappings and transformation rules for reconciling data as it moves between systems using WebSphere and an Enterprise Service Bus (ESB).
• Authored functional specifications, use cases, process documentation, user interface design, and manage user expectations, in fast changing and rapid-paced development environment.
• The PM and BA team managed upwards of 35 projects a quarter with a yearly budget that grew to $10 million. Project teams would include resources matrixed from multiple organizations and application teams.