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Lead Software Engineer Resume

Pittsburgh, PA

EXECUTIVE PROFILE:

  • Information Technology - Software Development - Enterprise CRM
  • Senior CRM Professional with proven hands-on expertise in planning, designing, developing and implementing IT solutions to address enterprise wide business opportunities.
  • Experienced in architecting & providing solutions by leveraging Out of the Box Siebel Functionality, Industry Best Practices, and business recommendation (proprietary) to Implement/Customize/Enhance Siebel Application.
  • Adept at Leading and taking ownership of Projects/Deliverables, Enforce applicable Project Management Methodologies and maintain project timelines.
  • Experience in enforcing the Method/I project management framework in Analysis, Design, Build and Roll-out - ( Confidential )
  • Experience in Requirements gathering and Analysis of cross-functional applications (over 500 Lotus Notes applications) - Confidential Application Analysis
  • Experience in enforcing the QUEST Methodology in testing phase - TLP
  • Experience in leading extremely fast paced independent projects with multiple deployment options and flexible rollout schedules - SID Claims project, Multi-Channel Appointment Settings project
  • Excellent Customer Skills in working on Global Support Team and Global Multi-Team Projects including Onshore/Offshore models
  • US/Canada/JAPA
  • Most recently lead - 2 Onsite and 3 Offshore Developer team
  • 5 Years of functional Marketing/Sales (Non-IT) experience - over 3.5 years with a Fortune 500 Company focused on Infrastructure (Power/Fertilizer/Chemical/Steel) projects

AREAS OF EXPERTISE:

  • Siebel CRM (V5.5 - IP16)
  • Siebel Installation (Installation, ADM),
  • Siebel Application Development (Open UI, Task UI, Workflow, Business Rules, Configuration, Development, Scripting-browser/server),
  • Siebel System Administration (Anywhere, Assignment Manager, Communication Server, Data Quality, Performance Tuning, SARM, Remote, Mobile, Reports, System Administration),
  • Siebel Application Administration(E-mail Response, eSales, eService, Finance, Life Sciences, Order Management, Personalization, Pricing, Smartscripts, Marketing),
  • Siebel Application Integration(Application Services Interface, EIM, Integration Workflows, Datamapper, Integration Objects, Business Services, Web Services, EAI Adapters, VBCs, EBCs, EAI Transports, EAI XML Integration)

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Lead Software Engineer

Environment: Siebel 8.1.1.9 and IP13, Solaris, DB2 on Z/OS, HP Quality Center

Confidential, Princeton, NJ

Application Developer

Responsibilities:

  • Design & Enhance the application to meet business requirements
  • Design & Enhance Application Interfaces to meet business/system requirements
  • Analyze, design and implement solutions to Fix defects & Performance related issues
  • Provide support in analysis and resolution of tickets covering entire application & interfaces
  • Provide testing support during upgrade to 8.1.1. from 7.7
  • Provide support in db extracts for large volume of mobile users
  • Analyze and provide solutions to user requests
  • Analyze, Design and Create smartscripts for Call Center
  • Provide data extracts as per user specs to Legal and Homeoffice
  • Monitor Interface jobs for Sample Shipments & Shipment Exceptions

Environment: Siebel 7.7, Siebel 8.1.1, Windows 2003/Windows 2008, Oracle 11g, HP Quality Center, BMC Remedy

Business analyst

Confidential, Melville, NY

Responsibilities:

  • Analyze, Design and Create Siebel applications to support unique business requirements
  • Analyze, Design and Enhance the application to meet business requirements via Configuration, Scripting (Server and Browser) and Integration with external systems besides creating DTS packages, EIM jobs as applicable
  • Enable create an Email, Appointment in users Outlook client from within Siebel
  • Create and develop Actuate Reports
  • Create SQL Server Stored Procedures, Reports and Integration packages
  • Analyze, Design and deploy Workflow Processes
  • French Language version rollout for CANADA
  • Automate the Siebel Lead Import process from various sources and formats (using Batch scripts, DTS/SSIS, and EIM)
  • Automate Lead Export process from Siebel to XML File for further processing

Environment: Siebel 7.8.2, Windows 2000/2003, SQL Server 2000/2005, Actuate 6.0/7.0

Confidential

Siebel Installation and Administrator

Responsibilities:

  • Analysis Design and development of CRM Solutions
  • Set up and administer Siebel Environment for training internal consultants
  • Manage delivery of projects and ensure adherence to standards
  • Assist pre-sales team in providing Siebel Solution prototypes, whitepapers and other collateral
  • Assist in recruiting and team building

Environment: Siebel 7.8.2, Windows 2000, SQL Server 2000, Actuate 6.0

Business analyst

Confidential

Responsibilities:

  • System Administration covering Siebel Gateway, Siebel Application Server, Siebel DB and other related infrastructure
  • Monitor and troubleshoot application performance issues including infrastructure related trouble tickets through Infoman and Siebel GUI Server Administration and apply necessary patches or fixes as applicable using Changeman
  • Resolution of user issues and Enhancements(over 30) to the system
  • Monitor Siebel jobs(over 50) scheduled through Control-M on Daily/weekly/monthly basis for successful completion
  • Siebel Data Extracts using Unix shell scripts and or Siebel eScripts based on business requirements.
  • Implementation of the system to accommodate Canadian users
  • Installation of Siebel Servers in QA environment
  • Analyze Siebel Data Model and Extract Siebel Data for Migration Analysis

Environment: Siebel 2000 V 6.2.1(w/CTI), Windows 2000, IBM DB2 UDB Ver.7, Sun Solaris Ver.5.7

Business analyst

Confidential

Responsibilities:

  • Analyze the Requirements and create the Test Cases for Systems and Systems Integration Test
  • Create and Validate the TLP Adjustment calculation data for various Cycles of Systems Test, SIT and UAT
  • Map and Update the Mercury Quality Center (Ver.9) with Requirements, Test Cases from Method/1 templates (using excel add-in) and Incident Logs from Lotus Notes Database.
  • Link Requirements to Test Cases and Create Test Sets in Test Lab Module for various Cycles of Systems Test, SIT and UAT
  • Update individual runs of the test with actual results

Environment: Mercury Quality Center V8.2, 9.0, IMSM03, IMSM11

Business analyst

Confidential

Responsibilities:

  • The objective is to analyze the Lotus Notes applications to identify business priorities, future requirements, compliance gaps and to suggest
  • Opportunity to leverage already available solution
  • Decommission applications not in use
  • Leave applications 'AS IS' if compliant and not commercially viable to migrate
  • Build new applications/systems to cater the business needs
Business analyst

Confidential

Responsibilities:

  • Accept Inquiry and Chargeback records from originating systems
  • Control Total Count Reconciliation between originating systems and Confidential
  • Validates content of inquiry and chargeback files for compliance with business and technology rules
  • Generate Auto IMRs
  • Produce MIS Reports
  • Provide Audit Trail functionality to capture changes made to Confidential screens.

Business analyst

Confidential

Responsibilities:

  • Assisting Siebel users with their day-to-day issues
  • Troubleshooting
  • Making enhancements to the system both Siebel Service and Siebel eService as relevant to the business requirements
  • Creating Reports on Siebel/Actuate
  • Creating workflow policies and associated processes or actions

Environment: Siebel 2000 V 6.2.1, Siebel eService, Windows2000, Windows NT 4.0, Oracle 8, Actuate 4.0

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