EXECUTIVE PROFILE:

• Information Technology - Software Development - Enterprise CRM
• Senior CRM Professional with proven hands-on expertise in planning, designing, developing and implementing IT solutions to address enterprise wide business opportunities.
• Experienced in architecting & providing solutions by leveraging Out of the Box Siebel Functionality, Industry Best Practices, and business recommendation (proprietary) to Implement/Customize/Enhance Siebel Application.
• Adept at Leading and taking ownership of Projects/Deliverables, Enforce applicable Project Management Methodologies and maintain project timelines.
• Experience in enforcing the Method/I project management framework in Analysis, Design, Build and Roll-out - ( Confidential )
• Experience in Requirements gathering and Analysis of cross-functional applications (over 500 Lotus Notes applications) - Confidential Application Analysis
• Experience in enforcing the QUEST Methodology in testing phase - TLP
• Experience in leading extremely fast paced independent projects with multiple deployment options and flexible rollout schedules - SID Claims project, Multi-Channel Appointment Settings project
• Excellent Customer Skills in working on Global Support Team and Global Multi-Team Projects including Onshore/Offshore models
• US/Canada/JAPA
• Most recently lead - 2 Onsite and 3 Offshore Developer team
• 5 Years of functional Marketing/Sales (Non-IT) experience - over 3.5 years with a Fortune 500 Company focused on Infrastructure (Power/Fertilizer/Chemical/Steel) projects

AREAS OF EXPERTISE:

• Siebel CRM (V5.5 - IP16)
• Siebel Installation (Installation, ADM),
• Siebel Application Development (Open UI, Task UI, Workflow, Business Rules, Configuration, Development, Scripting-browser/server),
• Siebel System Administration (Anywhere, Assignment Manager, Communication Server, Data Quality, Performance Tuning, SARM, Remote, Mobile, Reports, System Administration),
• Siebel Application Administration(E-mail Response, eSales, eService, Finance, Life Sciences, Order Management, Personalization, Pricing, Smartscripts, Marketing),
• Siebel Application Integration(Application Services Interface, EIM, Integration Workflows, Datamapper, Integration Objects, Business Services, Web Services, EAI Adapters, VBCs, EBCs, EAI Transports, EAI XML Integration)

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Lead Software Engineer

Environment: Siebel 8.1.1.9 and IP13, Solaris, DB2 on Z/OS, HP Quality Center

Confidential, Princeton, NJ

Application Developer

Responsibilities:

• Design & Enhance the application to meet business requirements
• Design & Enhance Application Interfaces to meet business/system requirements
• Analyze, design and implement solutions to Fix defects & Performance related issues
• Provide support in analysis and resolution of tickets covering entire application & interfaces
• Provide testing support during upgrade to 8.1.1. from 7.7
• Provide support in db extracts for large volume of mobile users
• Analyze and provide solutions to user requests
• Analyze, Design and Create smartscripts for Call Center
• Provide data extracts as per user specs to Legal and Homeoffice
• Monitor Interface jobs for Sample Shipments & Shipment Exceptions

Environment: Siebel 7.7, Siebel 8.1.1, Windows 2003/Windows 2008, Oracle 11g, HP Quality Center, BMC Remedy

Confidential, Melville, NY

Responsibilities:

• Analyze, Design and Create Siebel applications to support unique business requirements
• Analyze, Design and Enhance the application to meet business requirements via Configuration, Scripting (Server and Browser) and Integration with external systems besides creating DTS packages, EIM jobs as applicable
• Enable create an Email, Appointment in users Outlook client from within Siebel
• Create and develop Actuate Reports
• Create SQL Server Stored Procedures, Reports and Integration packages
• Analyze, Design and deploy Workflow Processes
• French Language version rollout for CANADA
• Automate the Siebel Lead Import process from various sources and formats (using Batch scripts, DTS/SSIS, and EIM)
• Automate Lead Export process from Siebel to XML File for further processing

Environment: Siebel 7.8.2, Windows 2000/2003, SQL Server 2000/2005, Actuate 6.0/7.0

Confidential

Siebel Installation and Administrator

Responsibilities:

• Analysis Design and development of CRM Solutions
• Set up and administer Siebel Environment for training internal consultants
• Manage delivery of projects and ensure adherence to standards
• Assist pre-sales team in providing Siebel Solution prototypes, whitepapers and other collateral
• Assist in recruiting and team building

Environment: Siebel 7.8.2, Windows 2000, SQL Server 2000, Actuate 6.0

Confidential

Responsibilities:

• System Administration covering Siebel Gateway, Siebel Application Server, Siebel DB and other related infrastructure
• Monitor and troubleshoot application performance issues including infrastructure related trouble tickets through Infoman and Siebel GUI Server Administration and apply necessary patches or fixes as applicable using Changeman
• Resolution of user issues and Enhancements(over 30) to the system
• Monitor Siebel jobs(over 50) scheduled through Control-M on Daily/weekly/monthly basis for successful completion
• Siebel Data Extracts using Unix shell scripts and or Siebel eScripts based on business requirements.
• Implementation of the system to accommodate Canadian users
• Installation of Siebel Servers in QA environment
• Analyze Siebel Data Model and Extract Siebel Data for Migration Analysis

Environment: Siebel 2000 V 6.2.1(w/CTI), Windows 2000, IBM DB2 UDB Ver.7, Sun Solaris Ver.5.7

Confidential

Responsibilities:

• Analyze the Requirements and create the Test Cases for Systems and Systems Integration Test
• Create and Validate the TLP Adjustment calculation data for various Cycles of Systems Test, SIT and UAT
• Map and Update the Mercury Quality Center (Ver.9) with Requirements, Test Cases from Method/1 templates (using excel add-in) and Incident Logs from Lotus Notes Database.
• Link Requirements to Test Cases and Create Test Sets in Test Lab Module for various Cycles of Systems Test, SIT and UAT
• Update individual runs of the test with actual results

Environment: Mercury Quality Center V8.2, 9.0, IMSM03, IMSM11

Confidential

Responsibilities:

• The objective is to analyze the Lotus Notes applications to identify business priorities, future requirements, compliance gaps and to suggest
• Opportunity to leverage already available solution
• Decommission applications not in use
• Leave applications 'AS IS' if compliant and not commercially viable to migrate
• Build new applications/systems to cater the business needs

Confidential

Responsibilities:

• Accept Inquiry and Chargeback records from originating systems
• Control Total Count Reconciliation between originating systems and Confidential
• Validates content of inquiry and chargeback files for compliance with business and technology rules
• Generate Auto IMRs
• Produce MIS Reports
• Provide Audit Trail functionality to capture changes made to Confidential screens.

Business analyst

Confidential

Responsibilities:

• Assisting Siebel users with their day-to-day issues
• Troubleshooting
• Making enhancements to the system both Siebel Service and Siebel eService as relevant to the business requirements
• Creating Reports on Siebel/Actuate
• Creating workflow policies and associated processes or actions

Environment: Siebel 2000 V 6.2.1, Siebel eService, Windows2000, Windows NT 4.0, Oracle 8, Actuate 4.0