SUMMARY:

• Have 5 plus years of Proficiency in administrative tasks such as App creation, designing of Custom Objects, User and Profile Management, Roles, Permission sets, Sharing settings, Custom Fields, Relationships, Page Layouts, Workflows, Approval process, Validation Rules, Custom Reports, Dashboards, Report Folders, and Email Services according to project requirements.
• 3 plus years of proficiency in Lightning
• Expertise in using Force.com Eclipse IDE plug in to develop Apex classes and Triggers, Visual Force, SOQL, Standard Controllers, Custom Controllers and Controller Extensions.
• Proficient in Data Migration and Integration using tools like Informatica to Salesforce using Import Wizard and Apex Data Loader Utility.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, WSDL, SOAP,.
• Developed and worked on different Salesforce.com environments such as production and sandbox by employing the Force.com Migration Tool and Eclipse.
• Experience in Bulk Data Loading and Performance Impact analysis on Salesforce.
• Strong technical background in front end development using CSS, JavaScript, HTML, JSON, XML and other UI components
• Good Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Hands on experience in Agile/Scrum methodologies.
• Capable of learning new technologies and processes, and successfully applying them to projects and operations
• Self - motivated team player with excellent communication and problem-solving skills.

TECHNICAL SKILLS:

• Salesforce CRM
• APEX (Classes, Triggers and web services) SOQL
• Visual force (Pages, Components and Controllers)
• Lightning Component
• Worked on service cloud and sales cloud

PROFESSIONAL EXPERIENCE:

Confidential, Bedford, NH

Salesforce Developer/Admin

Responsibilities

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Lightning Component
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Worked On Sales Cloud
• Involved in system integration using Callouts, Triggers and outbound messaging.
• Worked on APEX programming with Java Script in Eclipse IDE.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Lightning Component
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Designed custom components, used them in Visualforce pages along with AJAX for partial page refresh.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.

Confidential, Cleveland Heights, OH

Salesforce Admin

Responsibilities:

• Administered Salesforce.com applications and migrated code/data from different environments.
• Used Lightning Component for mobile apps
• Maintained roles, profiles and user accounts
• Involved in creation of users and profiles.
• Implemented the Role Hierarchy for this application.
• Integrated the Salesforce with 3rd Party Services using SOAP API.
• The API result to validate bank account information provided by borrower.
• The business objective is to utilize the GiAct Results as a replacement for Secret Debit process.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by the application.
• Customized page layouts for Salesforce.com standard and custom objects.
• Worked on service cloud
• Configured users’ roles, permissions and profiles as per business requirement.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Involved in defining data model for Salesforce.com application.

Confidential

Salesforce Admin

Responsibilities:

• Created tools to enhance business operations
• Works with Sales and Marketing team and Business Unit to elicit high-level requirements and capture business needs
• Conducting Power sessions and Training for internal and external Partners and End users
• Wrote professional production code in Salesforce
• Building a system to track the revenue potential of each product feature to help prioritize the engineering team's efforts

Confidential, Cleveland Heights, OH

Systems Admin/ Salesforce Admin

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Break Fix
• Networking
• Troubleshot proprietary software issues

Confidential

Technical Specialist

Responsibilities:

• Analysis of requirements for new project and impact analysis for critical technical defects Development of code as per the business requirements
• Unit testing and system integration testing of the developed code
• Providing fixes to the issues identified in testing phase solely responsible for creating new RCDN EBIS Legacy POE environment along with 2 cross track applications (OT, DCT) owned by EBIS on POE
• Developed web-based applications for Java and Web services P1/P2 Handling and Reporting Short term fix implementation, Root cause Analysis Change Request and Problem Management via Remedy
• Created custom ecommerce solutions for clients and then monitored client progress Responsible for overhauling internal ecommerce solutions to make them more efficient reverse engineering tasks Coding towards long term fix implementation
• Developed web-based applications for Java and Web services Analyzing and working on Production related issues on daily basis Enhancements Provided support to cross flow teams for their dependencies on B2B environment
• Received client appreciation for successfully delivering new RCDN Partner On-Boarding Environment and Post GO-LIVE support.
• Monitoring various Application Components System Logs, JMS Message flow and Document Transmission Technologies: J2EE, TIBCO BW, and Oracle Backend, Rest, XML, Remedy, E2open, GXS Domain: e-commerce, B2B.

Confidential, Independence, OH

IT Help Desk

Responsibilities:

• Provided technical support via phone and in-person, handling up to 40 calls a day
• Troubleshot proprietary software issues
• Added and deleted users within Active Directory
• Performed password and email resets/recovery
• Tracked and managed accounts
• Handled all new hire hardware build outs and set-ups
• Handled and assigned tickets utilizing ServiceNow ticketing system

Confidential, Beachwood, OH

Product Advisor

Responsibilities:

• Responsible for sales, personal training and business events
• Acted as a Tech Advisor to end-users

Confidential, Solon/Independence, OH

Sales Associate

Responsibilities:

• Regularly communicated with customers and provided excellent customer service
• Repaired and replaced broken phones
• Adhered to monthly and yearly goals