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Business Systems Consultant Resume

Minneapolis, MN

SUMMARY:

  • Consistent track record of leading the most pioneering projects with respect to new strategies, technologies, marketing channels, and organizational models
  • Appointed member of multiple cross - functional “Review and Oversight”, “Best Practices”, and “Strategic Planning” committees both within IT and at the corporate level, to evaluate current tactics and outcomes against defined corporate objectives
  • Experienced in board level presentation, both internally and with prospective customers - Large group public-speaking experience - Internally published credits include multiple development methodologies, white papers, standards and best practices
  • Selected as an “internal role model” by executive coaching consultancy for outstanding talent in Recruiting, Casting, Coaching and Counseling techniques and policies
  • Repeatedly “hand-picked” by executive leadership to oversee projects with the highest degrees of risk or to recover “failed” or “mission critical” teams and projects
  • Directed teams in business process re-engineering, software development, and system implementation in organizations ranging from startup to Confidential 200 Multi-Nationals
  • Currently working in Consumer Lending Technology - Imaging Services, implementing projects in massively matrixed technical environment, which includes IBM’s largest FileNet installation world-wide, and second only in size to the US Internal Revenue Service. Playing lead-role on the Consulting Services team, which provides Project Management, Business Analysis, and Financial Analysis expertise to systems development projects. Designated as “Thought Leader” for the design and development of Organizational Process Assets (OPA) in support of demand pipeline management, project initiation, and project approval.
  • Currently a member of the team responsible for facilitating the implementation of rigorous Application Lifecycle Management (ALM) and Systems Development Lifecycle (SDLC) standards across all Imaging Services applications.
  • Co-lead the development of a Project Management Office (PMO), including vendor partner selection and key objective & approach development. Participated in the selection and implementation of Confidential Project Management and Resource Planning tool (subsequently renamed Clarity, currently named CA PPM).
  • Played a lead role on a cross-functional team of senior IT leaders, which developed solutions to department level process issues including: Strategic Planning, Risk-Adjusted-EVA (Economic Value Added) Benefits Analysis, Project Approval, Budgeting, Resource Planning and Accounting Practices.
  • Selected and facilitated the technologies and platforms implemented by the IS Department, and performed technical project reviews, as a member of Architecture Control Group (ACG).
  • Wrote both RAD/AGILE and Hybrid Waterfall SDL methodologies to accommodate departmental move from mainframe centric to client-server architecture.
  • Designed matrixed-team operating model and facilitated creation of first matrixed team Centers-Of- Excellence (COE) to centralize disciplines of Business Analysis, Process Re-Engineering, Quality Assurance, Usability and Change Management.
  • Developed Labor-Capitalization-Rate analysis & planning tool for budget tracking and forecasting, and engineered department wide senior management meeting calendar and business-rhythm planning tool, which was later adopted as a pilot for an enterprise-wide initiative of the same nature.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Business Systems Consultant

Responsibilities:

  • Act as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
  • Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
  • Work with user groups to provide training, resolve questions, assess user needs, and recommend changes.
  • Recommend and initiate systems testing.
  • Act as an internal consultant within technology and business groups by using quality tools and process definition and improvement to re-engineer technical processes for greater efficiencies.
  • Prepare specifications for system changes by writing or facilitating the writing of project documents as required, including Project Definition Document (PDD), Business Requirements Definition (BRD), Functional System Design (FSD), Change Request (CR), and Test Scripts.
  • Develop project cost estimates across multiple technology groups and prepare proposals for senior management.
  • Assist with implementation planning and environment migration.
  • Act as an all-purpose “troubleshooter” to mitigate the risks of a highly-complex environment, as identified by the project team.
  • Provide direction and guidance to less experienced staff.

Confidential, Chanhassen, MN

Office Manager

Responsibilities:

  • Audit daily sales transaction receipts against reports and resolve discrepancies
  • Administer banking functions and internal cash audits and resolve discrepancies
  • Perform “super-user” activities for in-house applications and troubleshoot IT and facilities issues
  • Develop or re-engineer business processes as necessary to optimize performance
  • Facilitate employment candidate selection, interviewing and on-boarding
  • Perform new employee orientations/training and facilitate employee reviews
  • Oversee time-tracking, Confidential processing, and benefits administration
  • Administer supply/product ordering, accounts payable processing, and manage vendor relationships

Confidential, Carver, MN

Principal, General Manager

Responsibilities:

  • Negotiated account terms, contracts, and renewals
  • Facilitated business case development for client candidate qualifying and approval
  • Oversaw vendor selection and negotiations for billing software and clearing-house services
  • Managed technology deployments involving billing software, remote access, and remote printing from client clinics
  • Consulted clients on IT issues and assisted vendors with complex troubleshooting
  • Oversaw quality assurance activities focused on claims rejection rates and processing accuracy
  • Managed internal IT infrastructure
  • Developed risk mitigation strategies internally, and consulted client clinics
  • Ensured internal compliance with HIPPA regulations

Confidential, Eden Prairie, MN

Director, Application Development

Responsibilities:

  • Leveraged personally developed matrixed-team operating model across other matrixed teams in IS.
  • Designed Skill-Tracking application for hard and soft skills across 1200 person IS department.
  • Leveraged personally developed Labor-Capitalization-Rate analysis & planning tool.
  • Leveraged personally developed senior management meeting calendar and business-rhythm planning tool.
  • Oversaw the selection, purchase and implementation of ‘SourceForge’ collaborative software development platform in support of ‘Knowledge Management’ business initiative.

Director, Application Development

Confidential

Responsibilities:

  • Facilitated creation of first matrixed team ‘Centers Of Excellence’ to centralize disciplines of Business Analysis, Process Design, Quality Assurance, Usability and Change Management.
  • Assisted in planning and transition to outsourced systems-support model with an off-shore partner.

Director, Application Development

Confidential

Responsibilities:

  • Orchestrated creation of new IS team to support a dramatically increased focus on Confidential systems, in support of one of company’s top seven business initiatives for FY 2000 called ‘Employer of Choice’.
  • Facilitated the selection of Training and Tracking system for enterprise-wide training management.
  • Lead requirements definition and design of Career Management and Competency Tracking system.
  • Collaborated with a senior management team in defining and publishing Best Practices, Standards and Tools for IS management, as member of IS SOP (Standard Operating Procedure) board.
  • Collaborated with a cross-functional team of IS management in directing the activities required in selecting an ERP package for enterprise-wide implementation.
  • Member of management team which reduced unplanned turnover from 30% to 7% in a single year.

Director, Application Development

Confidential

Responsibilities:

  • Accomplished primary objective of conversion to new Y2K ready Confidential, Confidential and Benefits, systems.
  • Rebuilt development team while reducing unplanned turnover to 0%.
  • Team awarded IT Department’s “Quality” award in recognition of outstanding help-desk support statistics during system conversion and “go-live”.
  • System implemented was vendor’s largest DB2 implementation in the world at that time, paying 30,000 employees every week.

Manager, Systems and Programming

Confidential

Responsibilities:

  • Managed Client-Server development teams serving all corporate business units, including Accounting, Human Resources, Retail Operations, Marketing, Strategic Planning and Transportation.
  • Pioneered the deployment of Rapid Application Development (RAD) teams as business-unit-aligned resources.
  • Wrote RAD application development methodology and consulted other development directors in the employment of client-server development.

Project Leader

Confidential

Responsibilities:

  • Coordinated the design, implementation and support of $1.5 million Document Imaging and Workflow system, reducing AP processing costs by 30%.
  • Directed the development, deployment and support of Telephony (IVR) Employment Verification system that reduced Confidential phone staffing needs by 75%.
  • Organized the creation of C++ based ‘Business Objects’ and 'Infrastructure' development group under Microsoft's Component/Solution development framework.

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