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Salesforce.com consultant Resume

SUMMARY:

  • Salesforce.com Certified Professional(Admin,Sales and Service), over nine years of hands - on experience with the Salesforce platform (Sales and Service Cloud, Salesforce declarative customization and Salesforce custom development leveraging Apex and Visual Force).
  • Proven ability to improve business performance by process optimization and implementation of Salesforce solutions.
  • Deep knowledge of Salesforce architecture, design patterns and development best practices
  • Hands-on experience with Salesforce related tools (Apex Data Loader Scripting, Informatica ETL, Git, Jenkins, Ant, Eclipse) and Salesforce third party apps (Conga Merge, Docusign for Salesforce and Email Marketing tool).
  • Data migration expertise with tools such as Informatics and Salesforce ApexDataLoader and custom ETL.Create Informatica cloud task flows to automate the loading process. Data from the ERP (Oracle) system had to be migrated and integrated to CRM system (SalesForce.com) using Informatica Cloud as the ETL integration tool. Managing custom data migrations to and from Salesforce using Salesforce Data Loader, Jitterbit or Informatica.
  • Architect solutions using Salesforce.com CRM and Informatica ETL.
  • Managed and delivered full life cycle implementations from inception to rollout. Significant experience with different software development - and project management methodologies (Scrum,Agile & Waterfall).Proficient in designing the application using Force.com platform for various business process which involved heavy customization after utilizing standard Salesforce.com features in the best possible way.
  • Able to effectively interface with high-level executives, end users and IT teams.

SKILLS:

Force.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Force.com IDE, Force.com Explorer, Apex Explorer, MS Office Tools. Social Media, RDBMS (Oracle, MySQL, MS Access), Visual Basic, Java.

TECHNICAL SKILLS:

Skills: Force.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Force.com IDE, Force.com Explorer, Apex Explorer, MS Office Tools.

Knowledge: Social Media, RDBMS (Oracle, MySQL, MS Access), Visual Basic, Java.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Consultant

Responsibilities:

  • Work closely with clients to understand their business needs, maps those needs to Salesforce capabilities, develops configuration plans, and ultimately deploys the functionality in partnership with other technical resources.
  • Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
  • Getting third-party data into the Wave platform is relatively easy using an ETL tool.
  • Used Wave to show all of the Company's KPI’s.
  • Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and Production.
  • Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and VisualForce.
  • Conduct defect triage meetings with Development, SMEs and Business teams

Salesforce.com Consultant

Confidential

Responsibilities:

  • Implement and migrate salesforce classic to lightning Salesforce1 Mobile Platform Lightning and Template based community.
  • Working with application middleware, including web servers, application servers, enterprise service busses, business process automation and rules engines.
  • Architecting, designing, and implementing mobile solutions, including mobile web sites as well as native apps.
  • Delivered custom business solutions using Force.com, Salesforce Workflow, and custom objects.
  • Configured Salesforce for Community, Lightning, Mobile for sales and service ESRI Distributor.
  • Communicate with team members and stakeholders regarding status, technical issues and creative solutions

Salesforce.com Consultant

Confidential

Responsibilities:

  • Designed and implemented a team development methodology that allows teams in the USA and India to independently work on features. This resulted in higher development productivity and lower number of regression issues.
  • Work closely with clients to understand their business needs, maps those needs to Salesforce capabilities, develops configuration plans, and ultimately deploys the functionality in partnership with other technical resources.
  • Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and Production.
  • Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and VisualForce.
  • Conduct defect triage meetings with Development, SMEs and Business teams
  • Daily Status reporting with Client.Design and support the production implementation.Understanding Client requirements
  • Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
  • Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and VisualForce.
  • Designed and implemented critical business processes, workflows and tool on the Salesforce platform.
  • Implemented and managed SCRUM based agile software development; managed a team of 15 professionals on a day by day basis. Chaired the weekly management meeting and played a crucial role in initiating and managing business improvement initiatives.

Confidential

Salesforce.com Consultant

Responsibilities:

  • Performed an architectural audit on the custom application; identified and prioritized risks and problems related to performance, stability and security.
  • Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows at Hilton.
  • Build resource plans and manage resource allocation to projects
  • Review project status, development issues and risks with program leadership.
  • Work closely with Senior Leadership, Product Leadership and Business Analysts to develop product roadmaps, and release strategy.
  • Defect management using QC
  • Defined business drivers, use case scenarios, process flows and business requirements while working with senior client executives.

Salesforce.com Consultant

Confidential, Schaumburg, IL and Salt Lake City, UT

Responsibilities:

  • Manage a team of Salesforce.com Administrator and developers in a wide range of Salesforce.com projects. Directly responsible for managing the full implementations of Salesforce through the System Development Life Cycle using an agile approach to ensure customer success
  • Work closely with clients to understand their business needs, maps those needs to Salesforce capabilities, develops configuration plans, and ultimately deploys the functionality in partnership with other technical resources. His ability to derive, document and take action on complex business requirements for folks with all levels of technology makes him an asset to any project team.
  • Performed an architectural audit on the custom application; identified and prioritized risks and problems related to performance, stability and security.
  • Designed, implemented and supported Salesforce.com Sales- and Service Cloud at Confidential .
  • Responsible for Implement Application Level Security for Confidential . Additional projects spanned standard CRM enhancements to Custom Force.com Applications built to expand our clients' use of their Salesforce.com system. Accountable to clients for all project deliverables, Planning and Training.

Salesforce Consultant & Analyst

Confidential, Northbrook IL, TX and RI

Responsibilities:

  • Salesforce.com consultant with extensive expertise in solution delivery, best practices, and day to day application operations for small to large implementations.
  • Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
  • Translating the Customer’s requirements and using best practices, crafting a solution with salesforce.com that will support their processes, without unneeded custom development
  • Salesforce.com Analyst working on the salesforce.com platform responsible for turning business requirements into detailed functional requirements and working with the development team to design and deliver a solution that meets the business need.
  • Effectively managing day to day issues on salesforce thereby improving the efficiency of team and project considerably.
  • Collaborating with project team and stakeholders to deliver flawless functionality, improved quality ensuring high user adoption.
  • Customization, configuration, applications, custom objects, custom fields, standard fields, record types, page layouts, formulas, workflow rules, data validation rules, custom report types, email alerts and templates, etc.
  • Analysis and documentation of existing business processes; recommend process improvements
  • Create and maintain system interface diagrams, functional designs, and technical specifications
  • Experience in Setup, Configuration, Customization and Support of Salesforce.com CRM and related applications.
  • Hands on experience in implementing the Security and Sharing Rules at object, field and record level for different users at different levels of organization.

Salesforce Consultant

Confidential

Responsibilities:

  • Collaborate with the business team to understand and design their sales process.
  • Initiate development by mentoring development teams on technical approach
  • Plan and deploy the development items in timely manner along with necessary supporting documents.
  • Meet with the Stakeholders to identify the requirements and propose a working design to implement in Salesforce.com
  • Played a key role in terms of setting the process and expectations, and made sure they are met from all quarters in a timely manner and also involve in development meetings to discuss the technical details of the Design.
  • Coordinated with offshore technical team members at different locations
  • Make sure the Triggers and Classes are within the governor limits and has maximum test coverage to push the changes to production.
  • Interact with the offshore team, coordinate with development efforts and get the status update on Development items and Bug Fixing.
  • Provide Post Production Support to ensure the users have a great experience working with the application
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Use Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
  • Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic and also developed templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Salesforce Administrator/Business Analyst

Confidential

Responsibilities:

  • Configured and deployed Salesforce.com effectively to internal stakeholders based on business unit, sales cycles and system requirements, including configuration, workflows, external software integrations (Genius, Milestone PM.View Path, Fairsail), reports, and dashboards.
  • Deployed an integrated a CRM technology plan with software integrations, end-user training, documentation, success metrics, reports and dashboards
  • Developed and managed 360 degree CRM marketing programs, prospect touch-points, lead funnels and high-value customer profiling for RPaaS product launches.
  • Deployed, integrated and managed Salesforce.com CRM and Genius marketing automation to drive regional sales programs, forecasts, effective lead conversions and customer retention.
  • Increased Salesforce.com adoption rates from 58% to 85%, increasing data accuracy, redundancy and real-time sales views.
  • Restructured Salesforce from the ground up. Transform an existing implementation of Salesforce.com Sales Cloud to utilize best practices inherent in the toolset. Utilize Accounts, Opportunities, and related custom objects to capture important information.
  • Designed and developed the schema of the new Salesforce Org by creating new objects, fields and relationships.
  • Designed the Organization wide settings for the Standard and Custom objects to give different levels of access to the users.
  • Set up meetings with various business teams to gather requirements and design and develop a specific functionality.
  • Created Queues to own records, Public Groups to share records, Communication templates to send appropriate notification to the users.
  • Created Workflow Rules to Update Field, Send Outbound message, send an Email Alert when satisfies certain criteria within an Object.
  • Created Validation Rules to check the accuracy of the data user have entered and give the appropriate message to the user based on the validation criteria.
  • Formulated a standard to write Triggers, Class and Test Classes that ensure modularity and help incredibly during migrating to production.
  • Used Force.com Apex Data loader and Excel Connector to mass update/insert/delete data from a CSV file.

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