SUMMARY:

• Involved in building, customizing, developing and administering sales cloud, service cloud, and marketing cloud.
• Developed Apex classes, Controller classes, Apex Triggers and Visualforce Pages, Lightning Components on Force.com platform to customize application according to the functional needs.
• Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like REST, SOAP and third - party tools like Informatica-on-Demand.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Experience in analyzing the business requirements and designing accordingly as per the client application the related custom objects, leads, campaigns, junction objects for relationships (Master-Detail, Lookup, Many to Many), Entity Relationship data model, page layouts, Workflow rules, Process Builders, Formula Fields, Validation Rules, sharing rules, Field Dependencies, Salesforce Automation such as Email alerts and business logic.
• Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators.
• Strong Hands on experience with Salesforce Security features like creating Profiles, roles, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.
• Experienced working with data migration/data management tools like Apex data loader, import wizard to migrate data from another database.
• Experienced with relational database, data model and different data integration tools.
• Managed Sandboxes for development, testing and training purposes. Done Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set maintaining code coverage.
• Improved productivity for our sales team by Lightning Experience.
• Created Lightning pages using Lightning app builder and assigned them to Profile, Apps, and Record types.
• Well versed in understanding CRM business processes like Forecasting, Campaign Management, Lead Management, Territory Management, Order Management, Account Management, Case Management, pipeline management and merging management in a multi-tier environment.
• Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.

TECHNICAL SKILLS:

Salesforce: Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, Einstein Analytics, Lightning Components, Outbound Messages, Workflow & Approvals, Process builder, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data Loader, Force.com Apex Explorer, AJAX toolkit, Force.com Migration Tool, Force.com Excel connector, Changeset

Web Technologies: HTML, XHTML, XML, CSS, Java Script, WSDL, SOAP API, REST API

IDE: Visual Studio Code, Eclipse, Force.com Eclipse

IDE plug-inTools: MS Visio, Jira, Version Control, MS Word, MS Excel, MS Excess

Platforms: Windows (Vista/7/8/10)

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Salesforce Developer

Responsibilities:

• Working on Community cloud implementation Project.
• Worked on Account Planning Project for Sales team.
• Involved in gathering the business requirements according to the client, conducting analysis accordingly, developing a data model, customizing and preparing detailed Technical design document.
• Creating Lightning Components, adding CSS and Design Parameters that makes the Lightning component look and feel better.
• Writing Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Writing SOQL and SOSL statements within custom controllers, extensions, and triggers.
• Creating Einstein Analytics Dashboards using manually created datasets for different Salesforce standard and custom objects.
• For different profiles managed visibility of fields using field level security along with creating page layouts to hide critical information on the profile users.
• Creating various Workflows and Process builder for creating and updating records, sending email alerts, quick actions and approvals.

Environment: Saleforce.com platform, Community Cloud, Visual studio code, Jira

Confidential, San Diego, CA

Salesforce Developer

Responsibilities:

• Analyzed and evaluated complex business requirements and provided solutions.
• Worked on integration between third party and Salesforce using REST API.
• Created Reports and Dashboards by using CRM data.
• Wrote Apex Trigger and Apex Classes to satisfy Lead Scoring calculation requirement for Marketing team
• Working on Visualforce Pages, Apex Controllers, Apex Triggers and Process builder to satisfy various business requirements.
• Configured security and organizational hierarchy for the multi-layer sales organization in sales and service cloud implementation.
• Used sandbox for developing and testing and deployed the code to Production after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com CRM, Force.com platform, Developer Console, Service Now, Force.com IDE, Windows, Jira, Workbench, Postman.

Confidential, New York, NY

Salesforce Developer/Administrator

Responsibilities:

• Customized Service Cloud Console by inserting Visualforce pages in custom console components, highlight panel, and interaction log.
• Implemented Enterprise Territory Management and Opportunity Management for salesforce.com instances .
• Worked with Data loader for loading the records into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Wrote Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.

Environment: Salesforce.com, Force.com IDE, Developer Console, Data loader.

Confidential, New York, NY

Salesforce Developer/Administrator

Responsibilities:

• Developed Visualforce pages, complex apex classes and triggers based on business requirements.
• Worked with Dynamic Apex to access SObjects and Field describe information, execute dynamic SOQL and SOSL.
• Created email templates in both HTML and the Text templates.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Experienced in working with Custom Profiles and public Groups creation and user management.
• Built Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Conducted Confidential analysis between the current system and new requirements to be implemented mapping the requirements to application.
• Collaborated the business, operation and technical areas throughout the project life cycle.
• Performed configuration, customization and security role setting using out of box customization tools.
• Designed new custom objects, assigned fields, custom tabs, components, custom reports.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Built Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, and Page Layouts.

Environment: Salesforce.com

Confidential

Salesforce Administrator

Responsibilities:

• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Configured Docusign App Exchange Application.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Involved in data mapping and data Migration from Oracle database to SalesForce.com and Migrated leads, accounts and contacts to the Sales Cloud with Data loader.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Worked on Record Types, Validation Rules, and Page Layouts.

Environment: Salesforce.com, Docusign, Marketo, Data loader