SUMMARY:

Enterprise Applications Leader driving organizations to maximize their investment in technologycultivating and mentoring strong teams, and facilitating cross - functional engagement

SKILLS:

• Customer Relationship Management (CRM)
• Data Governance & Data Architecture
• Business Case Development
• Data Quality & Hygiene
• Requirements Analysis
• Project Management
• Business Process Optimization
• Risk Mitigation

TECHNOLOGY:

• Oracle EBS
• Oracle Advanced Pricing
• T-SQL / SSRS
• Oracle MDM (PIM / Confidential )
• JDA Direct Commerce
• MS Visio
• Oracle Service Cloud (OSC)
• MS Access
• MS Project, Asana, Zoho, Jira
• Visual Studio /Visual Basic for Applications (VBA)
• Various Proprietary Software

EXPERIENCE:

Confidential

DIRECTOR

Responsibilities:

• Instituted best practices in project and data management, assisting with company evolution from services to product-based offers.
• Executed approximately 25 small and mid-size marketing and technology projects.
• Established relationships with sponsors and clients to ensure expectations were in alignment and deliverables exceeded established requirements.
• Served as community manager for supply chain-focused online community Confidential .
• Established KPIs for contact and event management.
• Implemented asana for managing marketing campaigns, events, and sponsored activities.
• Delivered onsite supervision of registration, venue, and collateral materials for Confidential, the Confidential.
• Rebuilt contact and event data from Excel spreadsheet to relational database using SQL Server, production-ready June 2017.
• Provided data governance and quality assurance for corporate data store.
• Supervised support personnel: marketing manager and summer intern.
• Performed data extraction and manipulation to support research and marketing efforts.

Direct of Operations, Enterprise Data Architect

Confidential

Responsibilities:

• Enterprise Business Process Re-Engineering project for Procure to Pay (P2P) process including Vendor Management, Contracts, Purchasing, Receiving, and Accounts Payable.
• 55 item pain point catalog with quantified hard and soft benefits; future state process diagrams; and recommendations, cost estimates, and suggested implementation roadmap.

Senior Manager, Business Architecture

Confidential

Responsibilities:

• Project Lead for $3.5MM Oracle EBS (E-Business Suite) and OSC (Oracle Service Cloud) implementation utilizing a combination of on-prem and SaaS architecture.
• Strategic leadership for a team of managers, analysts, and associates. Responsible for administration, user assistance, exceptions management, data store maintenance and upgrades, and campaign operations.
• Facilitated cross-functional working group made up of members from Marketing Operations, Analytics, Finance, Operations, Customer Service, Logistics, Brand Management, Ecommerce, and IT to collaborate on critical business opportunities.
• Re-engineered Campaign Operations process, team, and technology resulting in 25% reduction in headcount, 30% greater throughput, and 20% improvement in accuracy.
• Directed Oracle PIM, Confidential, and Advanced Pricing implementation, including extensive use of discrete manufacturing BOMs as well as price lists, promotional, and discount modifiers/qualifiers.
• Achieved certificates from Confidential for Oracle Service Cloud (RightNow) Administration and OSC Reporting and Analytics.
• Supported data team in converting master data (MDM) objects (customers, products) and transactional data (orders and service requests) from JDA to Oracle; data governance manager for same.
• Produced library of over 200 operational reports (SSRS), process documentation, release notes, and training materials.
• Subject matter expert for complex constructs such as PCI compliance, data architecture, product configuration, and sales/pricing strategy.
• Provided leadership for fulfillment systems with responsibility for single order, standing order, and subscription businesses.
• Defined upgrade path, requirements, test plans, enhancements, and custom development specifications.
• Recognized with exceptional performance award for ecommerce platform implementation (WebLinc) (President’s award, 2012).
• Led migration from batch to API web order entry and customer service.
• Managed conversion from Paymentech to Litle for credit card payment processing.
• Upgraded email/mail correspondence capabilities ( Confidential ).
• Directed multiple pricing model redevelopments, and item number/SKU re-engineering.

Confidential

MANAGER

Responsibilities:

• Project lead for foundational order management implementation. Scope included Purchasing, Advertising, Order Entry, Customer Service, Fulfillment, and Settlement.
• Manager for production systems and campaign services/marketing operations.
• Change management and second-line support.
• Corporate data store architect and developer incorporating customer, order, product, and transactional data from 5 disparate fulfillment systems.
• Authored “Significant Impact Event” program as a risk mitigation tool to minimize business continuity disruptions in large or risky projects.
• Managed and enhanced vendor relationships to negotiate best rates.
• Directed project strategy, cross functional core team, project timeline, and resources.
• Recognized by CEO as one of the key personnel who navigated company through an eight-day transition to new fulfillment and contact center provider when vendor handling 40% business suddenly closed its doors (President’s award, 2008).
• Led process re-engineering for several key business pain points and data migrations from data warehouse and 2 vendor-owned fulfillment systems.
• Administered strategic OneView program, structuring change management processes.
• Managed projects across functional groups and organizational levels utilizing working group and steering committee model.
• Developed corporate data store architecture, including: data lake (raw batch and API files), data warehouse (minimal hygiene & standardization), data marts (business-ready data sets), and data certification program.

Confidential

BUSINESS ANALYST

Responsibilities:

• Built internal communication and collaboration tools including SharePoint websites.
• Constructed business intelligence solutions such as data marts using SDLC practices.
• Developed reports and analysis to support sale of the company.
• Identified and implemented business changes to improve marketing analysis.
• Acted as primary liaison between business community and data warehouse.
• Created executive and strategic reporting via MS SQL and Excel.
• Received corporate recognition by CEO and President for exceptional contributions toward sale of Phillips Health (President’s award, 2004).

Confidential

MANAGER

Responsibilities:

• Acted as Project Manager, Functional Lead, and Call Center Manager.
• Managed an award-winning team of support/data analysts and proposal writers.
• Developed and delivered classroom and distance learning curriculum.
• Designated with leadership role for requirements gathering, design, training, rollout, and post-production support for enterprise sales/marketing application.
• Supported 400+ customers in Sales, Sales Management, Operations, and Consulting for North & South America, Europe, and selected parts of PAC/Asia.
• Implemented Siebel Call Center as support tool and team structure to provide international application support.
• Entrusted with overall ownership of Siebel Sales/Call Center and PeopleSoft CRM implementations, including enhancements and upgrade path.
• Managed cross-functional team of 10 internal/external application developers, analysts, and QA specialists.
• Developed change management strategies and business processes.
• Accomplished 6 complete development cycles in 12-month period, within scope.
• Composed release notes and end-user documentation for each release.
• Consolidated 5 disparate software applications into one comprehensive sales and marketing solution.

Confidential

MARKETING DATABASE ADMINISTRATOR

Responsibilities:

• Administered online registration process and vendor relations for global annual users’ conference; provided technical and functional support for 10 users of proprietary marketing database application.
• Assigned sales territories for 60-80 Account Managers in North America.
• Researched/updated 9,000+ companies each year.
• Executed data integrity strategies, query development, and support for 100+ marketing campaigns annually.