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Delivery Performance Manager Resume

Atlanta, GA

SUMMARY:

A respected and accomplished Commercial Manager with over 14 years of experience in global contract management, finance, accounting and international operations within the technology industry. Proven ability to propose and negotiate global solutions to meet or exceed commercial and contractual business goals and to lead product pricing and business development strategies that ensure increased revenue and margin. Known as the “go to person” to initiate and lead strategic global improvement projects that directly solve problems and favorably impact productivity and bottom - line performance.

CORE COMPETENCIES:

  • Commercial and financial analysis
  • Contract analysis, drafting and pricing
  • International negotiations
  • Global business expertise
  • Strategic and annual planning
  • Financial and budget management
  • Cost analysis and containment
  • Process and business improvement

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Delivery Performance Manager

Responsibilities:

  • Directed commercial contract management activities and served as single point of contact for conflict escalation on all commercial issues to expedite resolution in the Americas and Confidential regions.
  • Collaborated with account and bid managers to develop and execute specific deal strategy, structure, competitive position, nonstandard terms and conditions and negotiation strategy in order to win business.
  • Responsible for financial modeling, identifying items that would impact commercial terms and conditions, price structure, Confidential, cash flow and customer contract negotiations. As part of a team, identified, quantified, assessed and reported risks associated with RFP responses.
  • Provided commercial management support to the Confidential region, solidifying a full PSL contract with Korean-based Asiana IDT totaling $22M over five years and ensuring Confidential ’s participation in three additional full PSL opportunities with Asiana IDT.
  • Structured and negotiated two full PSL solutions agreements valued at $6M over five years in support of Americas region account team.
  • Selected by product management to define the business case for what became Confidential ’s first PSL cloud-based solution (Horizon Business Intelligence). Role included definition of service description, pricing, and negotiations with third-party software vendors, procurement and commercialization. Product changed the paradigm from a $1.5M data-center solution to a $500K software solution.
  • Developed a global contract profiling application (Contract Fulfillment Tracker) that identifies, monitors and minimizes loss of revenue and ensures commercial and delivery process alignment.
  • In only two weeks created and rolled out to all global regions a Customer Change Request (CCR) calculator that allows Account Managers and Sales Teams to provide an instantaneous price quote on Customer Change Requests - empowering the regions to make decisions and improving customer service response.
  • Drove revenue gains and improved customer confidence in PSL solutions through the development of a Product Dependencies Schedule tool that provided global sales teams and account managers the ability to determine the inter-and intra-product dependencies when putting together a bid.
  • Developed a Customer Business Case and Product Business Case solution-offering tool to provide a centralized location for referencing similarly structured Business Cases to insure Commercial continuity.

Confidential, Atlanta, GA

Financial Analyst

Responsibilities:

  • Identified opportunities to track and manage cost variances, bringing overall cost under budget by 18%.
  • Evaluated and implemented a companywide expense and travel program (Concurforce) and decreased overall company spend for T&E by $180K annually by reporting analysis and cost-cutting suggestions.
  • Developed a purchasing process that provided better cost containment and resulted in $240k annual savings.
  • Evaluated and implemented a corporate card program resulting in increased reporting, expenses analysis and cost containment.
  • Established financial package reporting process for executive review and approvals.

Confidential, Marietta, GA

Financial Analyst

Responsibilities:

  • Increased annual revenue by 12% through calculation of sale price per customer and analysis of discount programs.
  • Established third-party contracts for obtaining property data feeds from various Multiple Listing Services (MLS).

Confidential, Marietta, GA

Operations Manager

Responsibilities:

  • Provided cost analysis, budgeting, seasonal forecasting and operational management to the CEO to ensure successful daily restaurant functions and practices for multiple locations resulting in increased revenue by 24% and decreased employee turnover by 55%.
  • Coordinated inventory procurement and maintenance, direct cash flow management, and led administrative operations creating opportunity for revenue growth.
  • Organized and maintained personnel files, directed payroll processes, and managed accounts payable and receivable procedures resulting in accurate turnover percentage and cost analysis.

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