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Senior Implementation Consultant Resume


  • A visionary with over twenty years of Information Technology experience working with organizations to conceptualize, idealize, energize, document, design, develop, test, rollout and support COTS (Custom Off the Shelf) and Non - COTS solutions.
  • A strategic and tactical resource with over twenty years of service across Government, Retail, Healthcare (Insurer, Provider), Pharmaceutical, Financial Services, Telecommunications and Consulting Services sectors
  • Over twenty years of enterprise, business, functional, systems, technical, integration and infrastructure analysis experience in addition to solid requirements, change and process management capabilities
  • Over Twelve years of solid and current process engineering skills across enterprises (business, information, technology, application and data) working to deliver relevant artifacts (logical views/designs, scope documents, problem statements, project charter, business cases, use cases, road maps, as-is, to-be, reference models, current & future state diagrams etc.) leveraging industry and sector frameworks as applicable i.e. Business Process Model Notation (BPMN) Frameworks, Unified Modeling Language (UML), Objected Oriented Design (OOD/OOA), Software Oriented Architectures (SOA), TOGAF, Zachman and Federal Enterprise Architecture (FEA) frameworks.
  • Over Twelve years of solid financial services experience working within retail banking, foreign investments, life insurance, wealth management, pension & annuities
  • Over Twelve years of enterprise and project risk / management experience; identifying, monitoring, executing and controlling project (product, requirements, solutions and change) risks.
  • Over Twelve years of quality assurance experience; developing, executing and managing test strategies, test scripts & test scenarios/conditions)
  • Over Ten years’ experience coordinating analysis activities, estimating efforts, managing resources, recommending solution options, documenting /developing business cases, business strategy, process improvement opportunities including facilitating and the managing of vendor selection processes for buy options ( RFP, RFQ, RFP, RFI).
  • Over Nine years of experience identifying and expanding business opportunities, building and leveraging strategic relationships, structuring partnerships, and creating winning solutions.
  • Over Nine years of contributing to and developing GRC (Governance, Risk Management and Compliance) frameworks across enterprises; resulting in alignment of IT services through resource optimizations and effective integration of processes & platforms
  • Over seven years of Functional INGENIUM (Life Insurance Administration System) experience in the areas of policy administration, taxation, agency compensation, new business, underwriting and re-insurance.
  • Over seven years of core analytics, business intelligence and data warehouse experience working with numerous backend solutions such as Access, MS SQL Server, Oracle, IBM and Microstrategy tools
  • Over seven years of data collection, aggregation, analysis, decomposition and mapping experience levering industry and global data governing standards.
  • Over seven years managing consulting and non-consulting resources across geographically dispersed locations
  • Almost three (3) years experience implementing healthcare based solutions for health care services providers & payors (government & non-government) .
  • Over two years’ experience designing and implementing SAP Success Factors Learning Management solutions
  • Experienced tracking projects leveraging several project tracking tools including JIRA v5/6.4, Sere na ALM, HP ALM amongst others
  • Almost 5years working on and delivering SCRUM/Agile projects (working as a Scrum team member, Scrum Master and Product Owner)
  • Overall, a result oriented, customer centric and highly motivated individual with excellent communications and interpersonal skills
  • Established best practices by implementing global business processes, templates, requirement artifacts that were sharable & reusable through BPM/Share point servers that are secured and collaborative saving hundreds of thousands employee man hours.
  • Established and re-enforced BA Competency practices across participating organizations thus elevating BA resource proficiency levels by an average of about 70% and thus contributing to their success at CBAP & CCBA exams
  • Helped to identify numerous process limitations/bottlenecks as well as made recommendations that improved overall system’s performances by 15%, increased market share by 20%, improved team productivity by almost 30%, reduced project expenses by 35% thus resulting in a solution that was greatly optimized, leaner and expanded these organizations competitiveness
  • Managed over 165 successful projects, 350 BA resources as well as over 7500 project resources across geographically dispersed locations.
  • Delivered in excess of 700 BRDs, 200 FRDs, 150 TRD, over 10 SOPs and several thousand use cases, user stories, epics/features,test cases and test script artifacts
  • Led and delivered RCSA workshops (Risk Control Self Assessments for Fund Administration, Risk Management, Travel Support, Store Systems, Loss Prevention) & BCP’s that resulted in quick identification and mitigation of risk factors thus saving organizations in excess of $300M
  • Held various titles and worked in numerous capacities on projects i.e. Project Manager, Business Analyst, Systems Analyst, Developer, Product Owner, Designer, Consultant, IT Delivery specialist, Quality Assurance Officer, Compliance Office, Database Analyst, Risk Officer, Investment Analyst, Mentor, Requirements Manager, Team Lead etc.
  • Developed USE cases, Business Requirements, User Stories, Risk Profiles, Entity Diagrams, Application Models, Relationship models, Domain models, Technical Specifications, User Manuals, Test Plans, Test Matrices, Test Strategy, Test Conditions, Business Cases, Project Charters, Release Notes, Implementation Strategy, Requirement Management Plans, Project Management Plans, Features, Functional and Systems Specifications
  • Developed best practices around UML, Object oriented analysis, JAD sessions, Facilitation, Structured Walkthroughs, Executing, Monitoring and controlling the dynamics of the projects.
  • Developed strategies to ensure compliance with both local and international business market standards through the coordination of related activities between Client Service Managers, Global Custodian Administrators, systems’ staff and the trade services group leading to tax savings in excess of CAD $10M.
  • Experienced in managing conflicts and interfacing between the developers and the business community ensuring that requirements documented are clearly understood and interpreted in development.
  • Strong technical knowledge using a variety of software and operating systems such as UNIX, DOS, WIN NT4.0, WIN XP, WIN ME, MS Office Suite, Lotus Suite, Client Management System (CMS), Document Management System (DMS-FileNet, Onbase, Enterprise Content Management), Learning Management System (LMS/LCMS), Database systems, Visio and Adobe Photoshop; Excellent knowledge of Web technologies, databases and Mainframe systems.
  • Developed an In-house HRIS and a PCIS application based on a Client / Server architecture
  • Designed, tested and implemented OKTA SSO platform
  • Designed, tested and implemented a global SAP SF LMS solution


Business Intelligence Tools: (SAS, Microstrategy, OBI, Tableau and Essbase

ERP Tools: Oracle, SAP Sales & Distribution, NetSuite, Microsoft Dynamics AX, SAP Success Factors Learning Module

Quality Compliance Management Systems including: CAPA & Deviation Management (Trackwise), Change Management

Backend Systems include: Oracle, SQL Server, PL SQL, Sybase, MySQL E-Business and Oracle Databases - An Implementation for Distributed Systems

Advanced Programming Techniques including: COBOL, OODD, C++,,Visual Studio, .NET

Methodology: SDLC, ASAP, PLC, OOA, AD & Structured Methodology

Process Engineering Tools include: MS Visio, HOLOSOFX BPM Suite & IBM MQ Series Workflow, Websphere, UML, Enterprise Architect, Mind Maps, Business Integration Modeler V5.1/5.1.2

Project Management: MS Project, Team Play, Time Control, Clarity, SharePoint, SharePoint, TFS, JIRA

Requirements Elicitation and Management: Caliber RM and RDM, BluePrint, Irise, Requisite PRO, Rational DOORS, Axure RP

Versioning & CASE Tools: Visio, Rational Rose, Requisite Pro, CVS and ClearCase

Reporting Tools: Crystal, Oracle reports and Business Objects

Web Designing & Development Tools: Dreamweaver, Adobe Photoshop, EDI & Internet tools (FrontPage 2000, HTML 4.0)

General Tools: Microsoft Office Suite, Lotus Suite, Lotus Notes, Corel Draw, UNIX, IBM Quantitative Analysis



Senior Implementation Consultant


  • Worked with program managers to manage and support overall release planning & staffing
  • Participating in incident/crisis management to identify/assess business impacts, determine/facilitate work-around
  • Worked with teams to define RFP questionnaire and to identify/select LMS system integrators
  • Lead a team of business analysts to elicit and document application, reporting, integration and migration requirements and downstream artifacts
  • Led and facilitated configuration workshop design sessions, UAT strategy and execution workshops
  • Worked with teams in the delivery of business processes, procedures, quality risk assessments, trace matrices, test artifacts (test cases, test data sheet, test plans, test summary etc.) and BCPs
  • Led a team of system integrators, vendor and IT resources to deliver successfully SAP SF Learning Management Solution after almost 18months of project planning, executing, management and controls
  • Led the delivery and successful implementation of SF Learning 1608 enhancements while helping to develop a standard of care for Confidential
  • Assessing and analyzing existing client’s business processes, technical architecture and systems requirements
  • Articulated project goals and scope, translate business needs into technical specifications, delivered detailed “WBS”, managed scope creep, tracked milestone achievements, facilitated lessons learned sessions and delivered project status artifacts.
  • Contributing to incident, change & resolution management processes (issue identification, problem management, configuration management, change management, availability management, service continuity management, capacity management & IT security management)
  • Leveraged JIRA in tracking and managing project issues and tasks
  • Coach team members on agile principles and provided guidance on methodology as needed


Senior Implementation Consultant


  • Coaching, managing and developing BA talents through the successful implementation of a BACOE (Business Analysis Center of Excellent) as a composite of the PMO (project management office) with an ultimate goal to improve efficiency of project teams
  • Assessing and analyzing existing client’s business processes, technical architecture and systems requirements
  • Designing, developing and implementing new UI (Usability) standards helping to improve the quality and usability of web based solutions.
  • Contributing to incident, change & resolution management processes (issue identification, problem management, configuration management, change management, availability management, service continuity management, capacity management & IT security management)
  • Developing and implementing refined enterprise business process workflow processes and data flow models
  • Delivering (epics/user stories, themes & issues), business, functional, non-functional and technical requirements for student services, master scheduling, system’s administration, household administration, curriculum and caseload management ERP solutions
  • Implemented a quality assurance strategy that ensured test cases/requirements alignment as well as optimal resource optimizations
  • Helping to initiate, conceptualize, design and implement an organic ERP (Enterprise Resource Planning) K-12 solution that is robust, adaptable and reliable
  • Identifying, documenting and managing business expectations and cross functional project engagements
  • Contributing to the stabilization of the project management and business analysis offices
  • Helping to implement an enterprise wide quality assurance program that incorporates a holistic defect management strategy.
  • Managed and maintained project product catalogues/backlogs and schedules
  • Delivered several project level artifacts including business requirements, functional requirements, technical requirements, test strategies, test implementation plans, project plans, project charters, project risk management plans, requirement plans, defect summary artifacts, traceability matrices, process diagrams, entity diagrams, data maps, data definitions, UI idea boards, wireframes and prototypes etc..
  • Leading and collaborating with cross functional and global teams of exceeding 35 resources.
  • Collaborating with development teams on technical task management, database specification artifacts, code and unit test management/delivery
  • Initiated and participated in the delivery of functional solution training through seminars, workshops and product demonstrations
  • Leveraged JIRA in tracking and managing project issues and tasks
  • Contributed to project/sprint planning, reviews, demos, velocity and sprint release progress
  • Worked closely with assigned product owners in documenting vision, epics, themes, risks as well as ensuring that spring is tracking as expected

Confidential, Lansing, MI

Snr. Consultant Enterprise Architecture/Technical Analysis


  • Assess and analyze the impacts of business vision, strategies and direction on existing and future business processes and technology
  • Evaluate new concepts, technologies and solutions through POC Validations
  • Deliver enterprise architecture and data modeling artifacts such as dictionaries, business rules, workflows, maps, specifications etc.
  • Created and delivered a performance metrics report for the SDT team utilizing excel macros, pivot tables, vlookups, graphs etc.
  • Contributed to the overall improvement of existing service delivery models for ‘ Confidential ’ enterprise solutions (service availability, security, incident tracking, configuration management and overall ITSM)
  • Work with key stakeholders to identify business drivers, key capabilities, application, data, business and infrastructure architectures required to deliver tactical, strategic and operational requirements across the enterprise.
  • Contribute to technical leadership, guidance and direction that lead to overall Confidential DCH/Medicaid platform stabilization & improvements - member of the enterprise architecture review board
  • Work with business and technical subject matter experts to assess business needs, establish business priorities and determine options, risks, and cost benefit for recommended solutions
  • Lead, participate and contribute to the success of requirement review, alternative analysis, recommendation review, ad-hoc issue review and design definition sessions delivering appropriate artifacts
  • Organized and facilitated sprint planning, daily stand up meetings, reviews and other scrum related meetings
  • Assisted teams in agile estimation techniques and advocated for continuous process improvement leveraging agile/scrum framework

Confidential, Framingham, MA

Senior Managing Consultant


  • Execute and deliver requirement artifacts on complex projects and program initiatives including BA Plans, Requirement Management Plans, Requirements Change Management Plans, BRDs, FRS, TRDs, Gaps and Impact Analysis Docs etc.
  • Execute and deliver process artifacts on numerous projects including; AS-IS, TO-BE, Data, Application, Business and Technology models
  • Trained, mentored, coached and supported Business Analyst, Enterprise Analyst and Process Architect resources to meet/exceed Enterprise ‘BAO’ objectives - Thus establishing best practices groups in business analysis, architecture, business intelligence & quality assurance
  • Supported the delivery of numerous store systems related project initiatives (Store Operations, Loss Prevention, Customer Service, Enterprise data migration & remediation projects)
  • Worked extensively with MS Excel to deliver various forms of reports for senior management and related IT/business depts. Leveraging pivot tables, formulas, data sorting & filtering functions
  • Leveraged excels pivot tables to aggregate, evaluate and analyze store operations data across the enterprise
  • Initiated, developed, maintained and executed overall Test Strategies (included smoke, functional, systems, regression, stress, integration & user acceptance tests); while managing overall test results
  • Translate high-level business strategies into operational strategies and practical solutions
  • Deliver problem statements, project plans, business cases, use cases, test cases as well as risk assessment artifacts
  • Contributed to the development of an enterprise capabilities roadmap (tactical & operational) as well as improvements to the change management processes
  • Worked with vendors to improve 3rd party vendor business analytics capabilities
  • Delivered detailed project artifacts including detailed project plans, revised risk assessment and mitigation plans as well as ensured project stayed on schedule and within budget.
  • Responsible for identifying and staffing teams while ensuring adequate resource allocation, staff optimization, requirements prioritization as well as appropriate change management.
  • Leveraged JIRA in tracking and managing project issues and tasks
  • Taught BA teams to create and document clear epics/user stories
  • Delivered hundreds of SQL statements & queries as part of the analysis/development phases of projects

Confidential, Nashville, TN

Lead IT PM/Business Systems Consultant


  • Review and validate information, processes and designs while insuring integration across programs/projects as a means to leveraging opportunities and managing risks
  • Translate high-level business strategies into operational strategies and practical solutions
  • Provide insights into operating vision that will ignite identification of capabilities necessary to deliver an effective enterprise solution
  • Develop project charters, epics (user stories), migration plans (that includes risk, complexities, costs, efforts, degree of change, delivery schedule), benefit realization frameworks, business solution plans and other project artifacts.
  • Managed and re-prioritized product backlogs using JIRA
  • Participate in the review and development of work flows and business requirements to ensure the delivery of a quality product consumable by downstream users i.e. transforming business ideas into functional system concepts that are practical and testable resulting in improved member experiences, member wellbeing and overall customer satisfaction.
  • Performed assessments (Business, Functional, System, Technology, Infrastructure, Product and Risks), managed scope creep, managed requirements, architecture, teams and projects.
  • Organized business demos for sprint deliverables
  • Led and managed the successful delivery of several challenging projects in consumer analytics, business intelligence and healthcare informatics
  • Worked with cross functional teams to identify & determine causes and effects of delayed response times on electronic customer profile application
  • Evaluated data gathered from multiple sources, reconciled data conflicts, decomposed high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Assisted clinical and IT staff in defining data elements and definitions (metadata) that will ultimately improve patient outcomes.
  • Created data flow diagrams across the enterprise and delivered data maps that aligned with ICD-9, HL7 & EDI data transfer standards
  • Conducted build versus buy analysis for the requirements management and survey engine tools
  • Managed changes and defects - maintained a prioritized issues/risk catalogues while reviewing, analyzing, resolving and communicating results/changes/risks as necessary
  • Managed a team of resources (BA, QA, Designers and Clients)
  • Leveraged JIRA in tracking and managing project issues and tasks
  • Worked with teams to initiate in-house development of a claims management software
  • Delivered hundreds of SQL statements & queries as part of the analysis/development phases of projects

Confidential, Groton, CT

Snr. Enterprise Analysis Architect


  • Contributed to the establishment and successful daily operation of a PMO (project management Office) as a means of improving project relevance and delivery
  • Contributed to the development of tools that tracked project benefits and effectiveness across the enterprise
  • Led, coached, trained and mentored a team of engagement managers in defining acceptable solution framework standards, strategic goals, business process models, interface models, quality criteria and requirements across the enterprise.
  • Authored and delivered several documents including; business, functional, systems, interface and technical requirements, business cases, use cases, test cases, UML diagrams, activity workflows, entity relationship models, class models, business models, technology models, mock up screens and reports.
  • Developed and delivered relevant project artifacts related to scope, schedules, budgets, quality, risks amongst others while adhering to existing project management methodologies and insuring project success at every level.
  • Worked with teams to develop competencies and BA/Architecture resource improvement opportunities leveraging BABOK, Zachman, FEA, TOGAF, COBIT, PMO, Six Sigma best practices, HL7, HIPPA, EDI and data standards/guidelines.

Confidential, New Haven, CT

Snr. IT /PM Consultant


  • Led and mentored process owners and stakeholder in process documentation and process improvement methodology while executing continuous process improvements through metrics monitoring and scorecard reporting.
  • Performed stakeholder, process, system and enterprise wide analysis resulting in the identification of processes, their owners, metrics (operational & KPI), gaps and improvement opportunities while insuring alignment with organizational vision and strategies
  • Responsible for quality and adherence to standards and best practices of BPM (Business Process Management) through the introduction of a technology ‘SWAT’ team as part of enterprise architecture services i.e. design in- depth .
  • Designed, delivered and executed infrastructure assessment workshops resulting in effective technology asset & risk management
  • Designed, tested and delivered historic and predictive reports while managing data validations and exceptions
  • Evaluated existing limitations of the tax module within the insurance administration system and provided the support necessary to ensure modification of the module and delivery of a regulatory compliant application. (Functionalities delivered include withholding rules, 7 pay premium functions, agency compensation, billing, reporting, CSO mortality tables, policy administration and service functions etc.)
  • Expanded the insurance admin system to be capable of supporting the sale, services and administration of insurance products across the globe (Life, Health, Wealth Management, Property and Casualty)
  • Managed requirements, process improvement, Quality Assurance, Scope Creep and Projects across the organization
  • Developed requirements to support revised claims processing (agency & user platforms)
  • Worked with teams to enhance exiting claims management software (FAWCETT)
  • Developed implementation road maps and supported conversion efforts that required business data migration across several legacy IT platforms
  • Developed requirements specification documents for Arcval system functionality modifications as well as data maps that exhibited system relationships (core life admin. Systems vs. Arcval)
  • Delivered hundreds of SQL statements & queries as part of the analysis/development phases of projects
  • Provided leadership, mentorship and training support across the enterprise.
  • Monitored and reported team performances against group goals to management and project executives; also documented measures and counter measures.
  • Worked with business stakeholders to identify, document and communicate Overall test strategy, test scope, test constraints, test environments, criteria for success, & test scripts/conditions.
  • Conducted a daily testing status stand up meeting to identify, discuss & resolve any outstanding testing concerns i.e. test scenario modifications, test case result review etc.
  • Managed a team of consulting resources (requirements, architecture and development)
  • Developed an integrated project plan/schedule, managed critical path activities as well as successfully monitored project expenses against overall schedule and scope.

Confidential, Omaha, NE

Senior PM/Consultant


  • Translated end state business and technology models into architectural blueprints including recommendation of third party components
  • Led and facilitated business, technology and architecture brainstorming sessions.
  • Assisted in identifying and prioritizing business information needs, and defining business benefit of data warehouse and data marts
  • Designed and developed reports to align with business strategic and operational objectives
  • Provided day-to-day project management services to ensure that project deliverables match customer expectations, ensure deliverables stay within defined scope, budget and schedule constraints
  • Managed project financials and identified areas of risks across the program.
  • Developed a benefit tracking framework that is relevant and usable across the enterprise.
  • Responsible for managing release implementations, vendor selection and RFP process
  • Instituted a lessons learned process as part of coaching, leading and mentoring framework
  • Managed and assisted in setting direction for project, program and portfolio processes, programs and activities
  • Wrote and revised SQL queries that helped in the quick review of mainframe database results
  • Developed requirements to support revised claims processing business rules
  • Managed User Acceptance Testing and contributed to the overall quality assurance processes


Senior Consultant


  • Managed the delivery and implementation of the business in-force reserve movement project which included; reports and functional improvement on the User Interface.
  • Designed and delivery training and support for the implementation of the new reports and functionalities
  • Evaluated and developed solution architectures, external interface directories, system models across reserve databases and systems (AH02, AH04, TAI, Oracle, INGENIUM)
  • Delivered AS IS and To be models for some systems across specific models; Business and System use cases and Implementation strategies
  • Performing feasibility studies, translating requirements into an appropriate design
  • Developed Systems Integration & User Acceptance Test Cases and managed the overall tracking of test results across the enterprise


Lead Business Analyst


  • Managed all aspects of projects; monitoring and reporting on project progress to project committee and senior level executives
  • Developed a plan/deliver/ quality assurance and operate model for all projects
  • Enhanced the policy issue and settle functionalities across several systems including; FASAT, Lifesuite, DAAD systems as well as supported conversions of data and business process models
  • Reengineered several business processes and delivered several business process models as part of initiative to make the business entities more profitable and effective (revealing performance targets, process boundaries and the implied cost of a change)
  • Developed impact analysis and financial models that support specific projects as well as traceability charts within and across projects.
  • Led JAD sessions, structured walkthroughs and facilitated system design sessions.
  • Worked with teams to enhance exiting claims management software (FAWCETT)
  • Leveraged BABOK, PMBOK and Lean Six Sigma to validate assumptions related to process inefficiencies
  • Developed and executed test cases, scripts, plans and procedures (manual and automated); leveraging HP QC to manage test results & defects
  • Managed a team of ten resources (5BA’s, 2 SA’s and 3 Process Architects)

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