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Salesforce Developer/administrator Resume

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Phoenix, AZ

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SUMMARY:

  • 2+ Years of experience as a salesforce developer/administrator with expertise handling the project across several SDLC phases. Hands on experience in salesforce components integration, development and deployment from sandbox to production. Excellent skills in Troubleshooting/Modification of Apex Code and Visual Force pages
  • Tools Eclipse, Force.com Eclipse IDE Plug - in, Force.com Explorer, Change Sets, Force.com Import Wizard, Notepad++, Force.com Platform (Sandbox and Production) Deployment Tools: ANT, Apex Data Loader, SFDC Data Export
  • Technical Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex Triggers, Visual force Pages/Components, Apex Web Services, SOQL, SOSL, Process Builder, Workflow & Approvals, Reports, Dashboards, Custom Objects, Lightning Applications and Components, Java, C, HTML, Java Script, WSDL, SOAP API's, REST API's, CSS, AJAX, JSON, SQL, Microsoft Office(Word, Excel, PowerPoint).

PROFESSIONAL EXPERIENCE:

Salesforce Developer/Administrator

Confidential - Phoenix, AZ

  • Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates. Created various Reports (summary reports, matrix reports, and dashboards) and Report types to assist managers to better utilize Salesforce. Implemented web-to-lead to create Leads from website. Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab. Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects, used it to read, extract and load data from comma separated values (CSV) files. Created Case Escalation rules, Assignment rules and auto case generation using Email-to-case.

Confidential, IL

Graduate IT Assistant

  • Got best project award. Created a prototype for online vacation reservation system using JavaScript, JQuery, HTML, Bootstrap, SQL, stored procedures and T-SQL by adding new functionalities and developed a user friendly software for booking the flight, hotels, cruises, and car reservation. Analyzed similar software projects and came up with desired functionalities. Our new functionalities include 3D view of the location at the customer is visiting.

Salesforce Administrator/Developer

ScriptBees IT

  • Worked on various SFDC standard objects like Accounts, Contacts, Leads, Opportunities and Reports and created/managed custom objects Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits Created Technical Design Document based on Requirement Document which meet the Business Requirement along with existing system Configuration Created users, permission sets and record level permissions to manage sharing access among different users. Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing. Worked with Profiles and Administrative permissions to grant/deny users access to platform features. Worked on the day to day issues on old requirements. Used the sandbox for testing and deployed the code to the different instances after testing. Used change sets for deployment Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute governor Limits. Worked with Setup Audit Trail to gather information about client usage Got manager choice award for working effectively and resolving complex issues for clients with in the project time line. Experience with SVN and Git distributed version control system.
  • Cert Certifications Certified Salesforce Administrator (ADM 201), Certified Salesforce Developer (DEV 401) Apttus Quote to Cash, Business English Certification(Cambridge)
  • Personal Won Intramural Badminton championship at Bradley University and University level championship in Spell Bee during bachelor's.

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