SUMMARY:

Seeking a position with a company that can further refine my knowledge and skills as an IT Analyst. More specifically, with a company that has upward mobility based on performance and where I have the opportunity to explore different aspects within the IT industry.

EXPERIENCE:

NOC Tech

Confidential, Silver Spring, MD

Responsibilities:

• Respond to alerts and incidents according to specific processes and procedures
• Used the ManageEngine ticket system to document and resolve incidents at all severity levels.
• Documented and refined various operational processes.
• Highly developed interpersonal skills, and the ability to work effectively with others on a team
• Initiated repair efforts and coordinated communications with offsite repair teams.
• Communicated with customers and repair teams to maximized customer satisfaction and minimize resolution times.
• Facilitate follow - up of all alerts and incidents to completion
• Provided formal reports of operational statuses to management and co-workers.
• Continuous development and understanding of SatCom and experience

Confidential, Columbia, Maryland

Network Operation Specialist

Responsibilities:

• Receive and enter tickets into Siebel Ticketing System as well as solarwinds
• Escalate to ticket Tier 2/3 Level Engineers when needed
• Identify and troubleshoot problems via required instructions for documented issues
• Work with technical support engineers to diagnosis network problems; follow procedures and processes to find solutions
• Assist with updating and maintaining SOP manual
• Monitor various monitors and dashboards for indication that the network is sluggish, outages, and/or component failure
• Monitor, sort, troubleshoot and/create tickets when needed from emails/alarms that comes into the NOC email box
• Monitor NetIQ for ping failures
• Monitor, troubleshoot, and repair VoIP system components in a 24/7 environment
• Monitor registered contacts for unusual drops via Apps Manager tool
• Troubleshoot and escalate alerts received

Confidential, Washington, DC

Senior Systems Analyst

Responsibilities:

• Update user’s accounts in active directory and LDAP
• Perform periodic assessments, both independently and with vendors, to ensure application compliance with HIPAA standards.
• AD management and maintenance
• Provide end user software support via in person, phone, Bombar, or remote desktop.
• Participate in 2008 server remediation project
• Windows patch testing for numerous applications
• Perform routine reviews with clinical management to ensure account disablement policies are being followed.
• On-site installation, configuration and of software on various network platforms
• Install software workstations via SCCM
• Install latest versions of Operating Systems to meet company national requirement
• Create, assign, track and work tickets via Service Now, abiding by SLA’s.
• Open, assign, and work change management maintenance requests.
• Assist with Installations, configurations, managing and maintaining servers and workstations
• Lead analyst in charge of the eClinical works (eCW) physician practice management system. Created and integrated forms into eCW and created reports. Worked with the vendor to install eCW test and production servers.
• Lead technical resource in charge of implementing the replacement to the physician credentialing system.
• Serve as technical administrator for the Kronos Time and Attendance system; in charge of the proper functionality of the server, workstation connectivity, and acquisition and maintenance of time clocks.
• Provided technical and operational support for the enterprise-wise project to integrate and consolidate Confidential Health financial processes.
• Perform user account management for the Meditech Patient Portal web interface.
• Monitor email queue for the Patient Portal.
• Grant employees and patients secure access to data and documents via Patient Portal.
• Conduct risk assessments annually or upon information system change, if applicable, to re-evaluate system sensitivity, risk and mitigation strategies
• Perform user account management and technical support for the Epiphany Cardioserver clinical application.
• Performed configuration of Motara mobile EKG carts.
• Lead analyst in charge of implementations and support for NTTData's Netsolutions finance system at the long-term care facility.
• Lead analyst in charge of the Optimus electronic medical records system.
• Create/modify account policies, audit policies, configuration baseline policies, and system impact analysis policies\
• Lead Windows OS upgrade Project
• Re-imaged Win 7 with Win 10, and transferred data and settings from old device installed software on devices in a windows environment

Confidential, Washington, DC

Data Center Operator

Responsibilities:

• Assist with installing, programming and cabling Avaya telephone systems
• Assist with the design, installation, configuration, troubleshooting and maintaining VoIP (SIP) servers, infrastructures, applications, and monitoring tools.
• Monitor, troubleshoot, and repair VoIP system components in a 24/7 environment
• Respond to operational issues including critical system outages.
• Provide in-person workstation technical support.
• Maintain and monitor the physical security of the data center and attached room.
• Monitor server health through the OpsView monitoring tool.
• Ensure system availability through routine temperature, humidity, and water leakage monitoring.
• Create, assign, track and work tickets via Service Now, abiding by SLA’s.
• Perform program monitoring and processing required for the multi-million-dollar payroll.
• Work all three shifts, weekends, and holidays.
• Provide end-user support on all in-house applications which also include desktop, server, printer, and scanner support.
• Schedule backups and ensure they’ve run and completed successfully using Symantec Netbackup.
• Performed restores of loss of data from backup tapes or disk
• Installed and configured backup software on servers (Windows)
• Create/modify user accounts groups using Active Directory.
• Create/modify email accounts, email groups in Outlook.

Confidential, Washington, DC

Systems Analyst

Responsibilities:

• Used FileZilla transfer files to and from various vendor’s website
• Lead analyst in charge of the MMHayes point-of-sale system and associated cash registers.
• Worked with national Confidential Health staff to implement recent versions of Hyperion budget software.
• Implemented and maintained Robot Reports to provide enterprise-wise document archival and retrieval.
• Provided technical support for both local and citrix-based installations of Kaufmann Hall Budget Advisor.
• Assisted with implementing Meditech application for the Hospital Admissions and Quality Management departments.
• Lead analyst in charge of the Resident FundSystem (RFMS) at Carroll Manor Nursing Home.

Confidential, Washington, DC

Database Manager

Responsibilities:

• Wrote procedures and instructions for Raiser’s Edge users.
• Produced analytical reports and created data files, queries and exports for mailings, including direct mail, annual fund mailings, newsletters, and invitations.
• Participated in group interviewing of new hire candidates.
• Managed all phases of the quarterly direct mail process and coordinated the employee giving campaign.