SUMMARY:

• Around 3 years of experience in IT industry includes experience in Salesforce.com Development, implementation including configuration and database activities.
• Certified Salesforce Platform Developer - I.
• Experience in integration using web services, sales cloud.
• Great understanding of programming languages and object-oriented concepts.
• Involved in Data modeling, Data management and Writing SOQL and SOSL queries.
• Expertise in designing and developing enterprise and web applications using Java and J2EE technologies like Core Java, JDBC, Servlets, HTML and CSS, XML, JavaScript.
• Management, Customer Service/Case Management, Contact management, Campaign Management, Role Hierarchy in various environments.
• Strong experience with SFDC configuration and customization. Programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Designed of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers, Triggers and various other components as per the client and application requirements.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team
• Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and excellent understanding of Roles, Profiles, Role Hierarchies, Permission sets and sharing rules in Salesforce.
• Automating the business Processes using Approval Process, Process Builder, Workflows, Escalation Rules and Auto-Response Rules.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflow, Approval Process, custom Tabs, reports, Dashboards, according to application requirements.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with Salesforce.com CRM (Sales cloud, Service Cloud), Communities, Sites and Force.com platform.
• Implemented and Consumed Knowledge Base Dashboards Reports App Exchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Developed lightning Experiences using custom and standard lightning components, styling using CSS.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Maintained and customized salesforce.com scope such as users, Profiles, Roles, Groups, Accounts, Contacts, Record types, sharing rule, Custom objects, pick lists, Permission sets, Work Flows and Page Layout Customizations to support Vital Business Functions.
• Provide support to support 200 sales force users worldwide and act as a primary point of contact for End user support.
• Designed junction objects to establish Many to Many relationship and implemented various features like Relationships, Custom Formula Fields, Field Dependencies, Validation Rules, and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Salesforce.com Technologies: SOQL, SOSL, Apex Data Loader, Analytic Snapshots, Case Management Automation. (Email-to-case, web-to-case), Data Import Wizard, Process Builder, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Flows, Apex Web Services, Workflow & Approvals, Dashboards, Custom Objects.

Scripting Languages: HTML, XML, Java script, CSS, JSP, jQuery.

Web Services: WSDL, SOAP/REST API, SOAP, REST, WSDL.

DatabaseForce.com: Databases Force.com DB MySQL, MySQL, IBM DB2 LUWData loader, Force.com.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, and Sandbox testing.

Salesforce cloud: Sales, service, Sales Force chatter, App exchange

PROFESSIONAL EXPERIENCE:

Confidential, Addison - TX

ss Salesforce Developer/Administrator

Responsibilities:

• Good at multi-tasking the projects and impulse to have good service to the customer
• Agile methodologies (SCRUM) was implemented that includes daily scrum with team
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards.
• Created e-mail templates in text, HTML and Visualforce formats necessary for the application.
• Created Apex triggers and classes to accommodate bulk process of data/records according to the business needs.
• Developed custom approval process through apex involving multiple approvers to accomplish the complex business requirement.
• Developed Visual Force components for code reusability across the project.
• Worked on building and embed Lightning Components in Visualforce Page by using new Lightning Out feature by event-driven programming, where I write my handlers that respond to interface events as they occur. The events have been triggered by user interaction.
• Created Processes to automate different tasks using Salesforce lightning process builder .
• Lightning Experiences migration included Building and customization of lite App and rollout.
• Developed lightning Experiences using custom and standard lightning components, styling using CSS.
• Created custom objects, fields, tabs, record types and page layouts to support business needs.
• Created various custom buttons with JavaScript logic to perform one-click operations.
• Implemented validation rules to avoid erroneous data in the system.
• Used Data Loader for insert, update, and import, export of data from Salesforce.com objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Involved in doing the mail merge for different standard and custom objects.
• Integrated the Web Services for extracting the data from external systems and to ensure minimum code coverage for the application, the sandbox is used for testing.
• Used SOQL & SOSL queries for data manipulation within the governor limits .
• Helping the Business team in carrying out the User Acceptance Testing.
• Good experience in creating Use cases.

Environment: Saleforce.com platform, Lightning, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce.com Developer/Administrator

Responsibilities:

• Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Automated workflow to keep applications moving quickly through the approval process.
• Designed and developed Visual Force pages based on the business requirements.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Co-developed dynamic Ruby on Rails/HTML5 application highlighting numerous data visualization of web metrics.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Worked with Milestone PM that helps to track projects, milestones, tasks, blocked tasks, overdue tasks, time and expense budgets and a whole lot more.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Designed and Developed the mobile UI screens using JavaScript, Angular JS, jQuery, JSP, Html and CSS.
• Participated in major and minor application upgrades and releases; executed User Acceptance Testing (UAT) and regression predefined test scripts.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting application.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, jQuery, JSP, HTML

Confidential

Salesforce Administrator

Responsibilities:

• Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
• Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, jQuery, JSP, HTML.