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Account Management Representative Resume

PROFESSIONAL EXPERIENCE:

Confidential

Account Management Representative

  • Achieved 106.6% of goal in Q1, 106% of goal in Q2, 111.7% of goal in Q3, and 137.7% of goal in Q4 which gave us a cumulative goal of 115.69% for 2013.
  • Created SalesForce training guides and served as a peer mentor to train and up skill new hires.
  • Transformed the role in the Classic model by crafting a series of “best in practice membership” guides, visual and audio web walkthrough presentations, quarterly newsletters, and engaging webstims to drive member value.
  • Consistently a top performing AMX in scheduling timely onboarding and mid - year calls, maintaining low red usage flags, and upholding a superior “untouched” percentage of the membership.

Confidential

Account Management Associate

  • Achieved 127% of Q3 goal in my first full quarter in the position.
  • Diagnosed three memberships that were in danger of not renewing and developed a “rescue plan” to secure renewal. All three memberships were renewed early and amounted in over $100,000 in booked business.
  • Engaged senior-level executives to proactively schedule and confirm sales meetings through cold-calling and lead generation campaigns.
  • Designed customized plans for assigned territories to support sales cycle success and to drive urgency.

Confidential

Senior Associate

  • Promoted to Senior Associate after only one year in the role. Served as team leader, mentor and trainer to new hires, and go-to person for all Associates problems and questions.
  • Executed a system for onboarding new Associates in phone training to prepare them for calls with members and prospects.
  • Globally recognized for being a part of multiple key renewals and new memberships. Renewals from these memberships ranged in revenue from $10,000 to $100,000.

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