Account Management Representative Resume

PROFESSIONAL EXPERIENCE:

Confidential

Account Management Representative

Achieved 106.6% of goal in Q1, 106% of goal in Q2, 111.7% of goal in Q3, and 137.7% of goal in Q4 which gave us a cumulative goal of 115.69% for 2013.
Created SalesForce training guides and served as a peer mentor to train and up skill new hires.
Transformed the role in the Classic model by crafting a series of “best in practice membership” guides, visual and audio web walkthrough presentations, quarterly newsletters, and engaging webstims to drive member value.
Consistently a top performing AMX in scheduling timely onboarding and mid - year calls, maintaining low red usage flags, and upholding a superior “untouched” percentage of the membership.

Confidential

Account Management Associate

Achieved 127% of Q3 goal in my first full quarter in the position.
Diagnosed three memberships that were in danger of not renewing and developed a “rescue plan” to secure renewal. All three memberships were renewed early and amounted in over $100,000 in booked business.
Engaged senior-level executives to proactively schedule and confirm sales meetings through cold-calling and lead generation campaigns.
Designed customized plans for assigned territories to support sales cycle success and to drive urgency.

Confidential

Senior Associate

Promoted to Senior Associate after only one year in the role. Served as team leader, mentor and trainer to new hires, and go-to person for all Associates problems and questions.
Executed a system for onboarding new Associates in phone training to prepare them for calls with members and prospects.
Globally recognized for being a part of multiple key renewals and new memberships. Renewals from these memberships ranged in revenue from $10,000 to $100,000.