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Sr. Business Technical Analyst/scrum Master Resume

SUMMARY:

  • Sr. Business Analyst Lead with diverse experience in IT, worked in Restaurant, Pharmaceutical and Retail industries, quick learner, excellent communication skills, persuasion and interpersonal skills, Analytical and intuitive and strong work ethics.
  • Ability to work well in a fast - paced environment and also involve in direct customer communication.
  • Detail - oriented, Dedicated and Knowledgeable Technical Business Analyst Professional with a strong technical aptitude to understand various technologies; working with a motto to strive for perfection and efficiency that has proved to have built the most successful business partnerships in various working environments and organizational cultures
  • Friendly and Personable achieving success at expanding network connections and introducing products and services persuasively
  • Experience in Project Management Tools Confluence and Jira in Agile framework

EXPERTISE AREA:

  • Requirements Analysis
  • Critical Thinking
  • Delivery/Implementation
  • Process Improvement
  • Risk Mitigation/Mgmt.
  • Server/Storage/Networking
  • Staff Development / Mgmt.
  • Problem Solving/Strategy
  • Project/Vendor Management
  • Data Analytics
  • Cloud Migrations
  • Web APIs/services

TECHNICAL SKILLS:

Microsoft: MS Project, MS Office, Visio, Excel, Word, Power Point

Tools: Win Runner, HP Quality Center, SharePoint, Quick Test Professional, Jira, Bugzilla, Identity Management Tools, Active Directory, Software Asset Management (SAM), Remedy, Confidential Patrol

Operating Systems: UNIX, AIX, LINUX, Windows, AS400

Data Bases: SQL Server, Oracle, DB2

Cloud: AWS Redshift, EC2, S3, Microsoft Azure

Data Base Tools: SQL Teradata Assistant, Toad, Tableau, Micro Strategy, Hadoop, Hive

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Technical Analyst/Scrum Master

Responsibilities:

  • Facilitated discussions between business partners, web portal development team, to ensure that proposed technical solutions adequately meet the business needs
  • Built and maintained close relationships with internal customers and retail systems vendor to ensure efficient development processes are being followed and that business priorities are met, and that projects/development are on schedule
  • Worked with client to determine user requirements and goals at requirement elicitation
  • Worked on Application development for Desktop and Mobile
  • Analyzed business requirements and created use cases to assist the development and QA/UAT team in design and testing
  • Reviewed and analyzed business requirements from user interviews and then convert requirements into technical specifications
  • Worked with the users and different teams involved in the application development for the better understanding of the business and IT processes
  • Conducted regular JAD sessions with the stakeholder, SMEs, system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed, and issues were resolved beforehand
  • Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensured that critical requirements are not missed
  • Designed and developed Activity Diagrams, Sequence Diagrams, Use Cases and other Process Flow Models using Visio
  • Coordinated data profiling/data mapping with business subject matter experts (SMEs), data architects, ETL developers, and data modelers
  • Used SQL queries for the retrieval and management of data
  • Developed and maintained sales reporting using in MS Excel queries, SQL and MS Access
  • Ensured applications are designed to support business objectives, business processes and will provide superior user and customer experiences

Confidential

Sr. Business Technical Analyst

Responsibilities:

  • Directed Mid-Level/JR BA's on best practices, action items as needed.
  • Processing Change Requests for both US and Worldwide Markets, following with requirements gathering and creation, documenting Design Specifications and working with development and testing teams to ensure that Change Requests are complete with minimal to zero gaps and issues in terms of implementations.
  • Managing Change Requests via JIRA Tracking Application, in which information from various Markets are sent to be processed, analyzed and send for design and implementation.
  • Worked extensively with Product Managers and key business stakeholders in gathering and documenting Business and Functional Requirements
  • Worked extensively with Design and Development teams to identify System Technical/Design Specifications for projects prior to the development phase
  • As some efforts were transitioning to an agile approach, translated new and existing Project Business and Functional Requirements into User Story's with Acceptance Criteria, which were stored and tracked in Jira and placed in the appropriate Confidential based on the priority as identified by the Product Manager assigned to the effort.
  • Creating project supporting documentation such as Use Case, Process flow and additional technical based diagrams as needed.
  • Investigate QA raised issues to determine if the root cause is application configuration.
  • Participate in integration, release management and packaging of U.S. Store Systems products.
  • Collaborate with remote software development resources in Brazil regarding software features.
  • Provide level-3.5 issue triage to get to root cause to move to development team for fixes.
  • Participate in the requirements analysis, design and deployment to provide non-functional requirements and guidance on the impact of changes being requested
  • Document technical design specifications for U.S. change requests.
  • Assess effectiveness of the technical solution and processes to identify opportunities for improvement.
  • Perform other duties as required.

Confidential

Sr. Business Technical Analyst

Responsibilities:

  • Supervised and performed all listed functions through the entire Business Process Modeling, Requirements Gathering and Analysis phases
  • Worked with a cross-functional team of Business Development, Product Support in the analysis of Business Needs, information input/output requirements, process and data flows, as well as report format and content Facilitated JAD sessions for communicating and managing expectations with WSI whose customers were going to be the final users of the product
  • Conducted detailed requirements gathering sessions related to data analysis, data mapping to lock down acceptance criteria
  • Perform Gap Analysis for analyzing the gaps in key metrics utilized in existing Dashboards
  • Worked closely with the Business Team to develop and understand the process flow diagrams in MS Visio
  • Communicated and worked with offshore resources and made decisions with minimal supervision
  • Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes
  • Presented BRDs (Business Requirement Documents) to document the business need and create estimates for each requirement
  • Created FRDs (Functional Requirement Document) with detailed mock-ups and wireframes for the requirements selected for the release
  • Opened all UAT defects after discussions with users
  • Maintained all versions of the document during the requirements gathering process as well as the final approved version on SharePoint
  • Worked directly with the technical team to flush out each requirement with details, wireframes and mock-ups
  • Responsible in providing regular test reports to the management
  • Working with McDonalds Global Data Warehouse, Global/US Digital, program managers and IT teams
  • Experience with Agile/Scrum Methodologies/SDLC
  • Perform Different levels of Quality checks and Perform UAT Sessions as required
  • Provide maintenance and support after project completion
  • Author Business/Technical Requirements Documentation (Project Charters, Architectural Diagrams, Data Flow Diagrams, Tech and Non-Tech Documents, Data Definitions)
  • Work with Business and Customer on new initiatives and identify and provide insight and recommendations of what data will be helpful to reach the desired project goals
  • Analyze new or customize data requests from the Business and apply calculations and Metrics and provide custom data delivery
  • Execute SQL queries to extract raw data for data analysis and data mapping in excel for failed Control-M SQL jobs that processed claims information during overnight batch jobs
  • Analyzing collected Meta data and comparing for Gap analysis between As-Is and To-be systems
  • Automated claims reporting for Sales department by integrating manual SQL queries in BI reporting tool
  • Participate in data extraction, data transformation for development of dashboards
  • Follow business needs to improve the quality of process outputs and reduce defects
  • Query relational databases using SQL on a daily basis to resolve operational issues and assist business and IT in better understanding of business requirements
  • Clarify the business value of the dashboards and reports that are created - Endeavour Reporting (to be)
  • Conduct data analysis to find and highlight critical insights for Business Partner
  • Analyze complex data sets and building visualizations to assist with analysis
  • Responsible for documentation of requirements for Project management in SharePoint and also for its maintenance
  • Responsible for setting up and customizing SharePoint lists, creating custom views, custom web parts and data filters, working with templates, managing SharePoint sites permissions and implementing corporate intranets using SharePoint
  • Responsible for maintaining and testing SharePoint sites and systems; monitoring systems operation to detect potential problems

Confidential

Sr. Business Systems Analyst Lead/Project Manager

Responsibilities:

  • Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery
  • Negotiate requirement details with clients and external media partners
  • Translate business requirements into detailed architectures and designs
  • Identify where exceptions to the enterprise architecture standards are required
  • Used the Agile (Scrum) methodology to carry out every step of the business modeling process
  • Identified and documented business processes to define high level model
  • Manage IT design team to create custom environment within MS SharePoint that captures pertinent metrics and delivers documents as needed
  • Worked on Full Mobile software development cycle from concept through deployment for iOS and Android
  • Manually tested mobile apps built for IOS and Android before deployment
  • Worked under an Agile framework (SCRUM) to deliver mobile projects before go-live dates
  • Generated Requirements for project manager and clients while using JIRA management software
  • Proposed and developed business solutions for clients' mobile needs
  • Integrated various plugins to access and customize native iPhone and Android features
  • Conducted the functionality demo for the business when delivering the Confidential items Mobile Point of Sales
  • Gather requirements from the business about the high level functionality of the application
  • Created mock ups to break down into detailed functionality screen wise,created business rules
  • For the mobile UI, worked with the user experience team and reviewed the interface with the business
  • SharePoint workflow design and implementation
  • Lead implementation and evaluation groups for modules that have been developed through alpha and beta stages with emphasis on process stability and capability
  • Consults with the customer on the design of SharePoint solutions based on requirements specifications
  • Gathered Functional and Data Requirements, analyzed workflows and created Requirement Specifications, Report Specifications, Data Requirements, Data Mapping and High Level Flow diagrams
  • Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness
  • Documented use cases, while describing the behavior of the system and modeled them in Visio
  • Created mock ups for user stories and demos for the business
  • Worked on data analysis with pivot tables and v look ups using Microsoft Excel
  • Dedicated a good portion of the time with the QA team in front end, back end and regression testing
  • Worked with the compliance team to validate that requirements are HIPAA compliant
  • Worked to organize the sequential Confidential backlogs and deployments as per defined priority
  • Took part and participated in daily SCRUM Standup meetings
  • Managed requirements churn and worked with business to ensure that requirement changes are captured and completed before code freeze for sprints
  • Tracked issues and bugs through Jira, and worked with Development and QA teams to completely resolve these issues
  • Conducted (UAT/BAT) and subsequent Demo for the IT team in Confidential Review meetings
  • Oversaw SIT and helped business in UAT

Confidential

Sr. Business Technical Analyst

Responsibilities:

  • ACA project of the HCR system and enhancements for ICD -10
  • Identification of data elements deemed PHI (Protected Health Information) as per HIPAA compliance
  • Analysis of Historical data for the conversion to the new layout
  • Worked on Data Analysis related to ICD9 to ICD 10 qualifiers
  • Reviewed existing system manuals, design documents and user guides and created As-Is
  • Business Process flows using Visio
  • Facilitated Joint Application Development (JAD) sessions to confirm understanding of the as-Is Business Process and gather other requirements
  • Responsible for a mixture of SharePoint architecture, administration, development, project management, business analysis of a SharePoint website
  • Vendor evaluation of new SharePoint web host resulting in six figure annual savings
  • Re-architecting the SharePoint infrastructure to enhance performance, decrease deployment time periods, add disaster recovery and lower costs
  • Hands-on migration of a highly customized SharePoint internet/intranet farm using PowerShell including setup of Active Directory trusts, SharePoint security, forms based authentication, custom workflows, web applications, content deployment, SQL, IIS, security, managed metadata, service applications, features, event receivers, dll and wsp files
  • Interviewed business users, SMEs, end users and gathered requirements for To-Be Systems
  • Defined Project Scope and worked with the development team to create User Stories as per requirements
  • Worked closely with the SCRUM Master to understand the Confidential needs
  • Worked with the Product manager to understand the initial need of the business
  • Worked to organize the sequential sprints backlogs and deployments as per business defined priority
  • Co- Facilitated Confidential planning meetings and made the IT Team to understand the scope of the Confidential and also the business needs user story complexity and also business priorities
  • Facilitated Requirements walkthrough with Business and IT stakeholders and prioritized requirements across sprints
  • Assisted the Project Manager in building the release roadmap
  • Worked with SharePoint 2012 to organize, update and store documents related to the Project
  • Created Detailed Functional Specifications based on the high level requirements
  • Coordinated with the offshore development teams and acted as a primary point of contact for the requirements/business rule clarification
  • As a BA, attended and participated in the Daily SCRUM Meetings
  • Assisted Quality Assurance Testers in preparing System Test Cases and clarified requirements
  • Prepared User Acceptance Test Cases and ensured that all Business and Functional
  • Requirements are adequately covered by the UAT Test Cases
  • Performed Business Requirements, Functional Specifications, UAT walkthroughs with the team members and incorporated modifications and obtained Sign-off
  • Produced clear user manuals & training guides for User Acceptance Testing (UAT) and Deployment with step-by-step instructions and created appropriate GUI screenshots
  • Managed Requirements Churn and worked with business to ensure that requirements changes are captured and completed before code freeze for sprints
  • Conducted Business Acceptance Testing and subsequent Demos for the IT team in Confidential review meeting
  • Conducted functionality demo for the business when delivering the Confidential items
  • Participated in Confidential retrospective meetings
  • Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release

Confidential

Sr. Business Analyst

Responsibilities:

  • Gathered requirements using Agile SCRUM
  • Created User Stories to document business needs and computed estimates for each requirement
  • Liaised between technology and the business clients to improve business processes and support critical business strategies
  • Attended the DAILY SCRUM meetings
  • Worked with business to define the user story statement and then dove into writing user story narrative and acceptance criteria
  • Worked closely with development team to ensure that all data needed for a task or user story is captured
  • Worked with development team to ensure that all aspects of testing is covered in Acceptance Criteria section of user story
  • If a user story has multiple narratives, presented it to the business and explained the pros and cons of the proposed narrative or solution
  • Assisted project manager with executing project objectives, including follow-up reports
  • Organized customer meeting sessions to define application scope and performed gap analysis to come up with application boundaries
  • Working with the data warehouse teams to gather requirements and analyze all data elements needed for the data migration
  • Worked closely with development team to ensure that all data needed is captured
  • Added Data Mapping elements to the technical documents to make sure everything was captured
  • Gathered requirements through customer interface, drafted documents defining scope and priority and developed high level project plans using MS Project
  • Monitored client expectations through client involvement and communication throughout the life cycle of the project and worked closely with the development team to communicate the client requirements
  • Collaborated with business to identify metrics that would be used to quantify patient claim forms
  • Submit change control documentation to support ad hoc requests which got approved through the change management process
  • Communicated and worked with offshore resources and made decisions with minimal supervision

Confidential

Business System Analyst

Responsibilities:

  • The project involved enhancements to customer management system
  • Liaised with the business users and SME’s in-house, as well as with third party vendors to conduct gap analysis to determine the “as-is “and “to-be” process
  • Analyzed, elicited, and documented requirements according to the SDLC using Waterfall
  • Gathered business requirements with various investment stakeholders across various business lines to understand and document the business needs for complex data modifications
  • Prepared business documents defining the project requirements and functional scope for the developers
  • Prepared functional requirement document (FRD) based on discussion, with screen mock-ups, process flows between screens, as well as workflows that require several layers of approval
  • Contributed to project charter to determine in-scope and out-of-scope items for the projects
  • Incorporated data security requirements as part of the non-functional requirements of the project
  • Communicated requirements directly with the solution architect to determine the design of the system and respond to the requirements
  • Participated in design review/walkthrough sessions with project managers, developers and product team
  • Communicated with SMEs regarding issue identified during analysis phase with possible solutions and workarounds
  • Served as the point of contact and interfaced between end users and IT staff
  • Documented and improved business process flows for end user
  • Performed gap analyses to resolve issues related to data related changes, information Performed quality audits at every stage of the project to validate consistency, accuracy and deadlines
  • Monitored performance data to address and resolve discrepancies to minimize errors in a time-sensitive environment
  • Collaborated with the system architects, developers, database developers, during the entire project to assure that the critical as well as minor details were discussed and issues were resolved quickly
  • Prepared business procedures document to set guidelines and policies for reporting
  • Identified and documented the test plan dependencies between the business processes
  • Examined and evaluated user interface for inconsistencies and application functionality
  • Composed test cases and scenarios to conduct the manual test files and the mainframe screens
  • Assisted with testing the changes for the front-end screens
  • Conducted User Acceptance Testing (UAT)

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