EXPERIENCE SUMMARY:

• 12+Years of Total IT Experience in requirement gathering, estimation, design, development, testing, implementation and production support in Life insurance/Healthcare/Banking and Drug Distribution.
• 3.7+Years of hands on experience in Salesforce Developer & Administration/QA with domain experience in Healthcare distribution industry.
• Certified in Salesforce Platform Developer1.
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Reports, Dashboards.
• Expertise in SFDC development using Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficient in designing of custom objects, custom fields, pick list, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards and email generation according to application requirements.
• Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Object level Security, Field Level Security, Record Level Security, Profiles, roles
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Experience in using different tools like GIT, Bitbucket, JIRA and Jenkins.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud,) Communities, Sites and Force.com platform.
• Excellent domain knowledge on ERP Applications: CRM,Finance, Retail.
• Ability to quickly adapt and learn, work in - groups as well as independently.
• 9+Years of experience in Mainframe(ETL/Informatica Developer) Power Center 9.x/8.x and in the pharmaceutical distribution services.
• Worked on databases like Oracle, MS SQL Server, DB2 and Flat Files.
• Good knowledge in RDBMS concepts, data models, Star/Snow Flake Schemas, DB2, PL/SQL.
• Goal-oriented and driven to meet expectations.

TECHNICAL SKILLS:

Salesforce Technologies: Apex classes, Apex Triggers, Apex methods, Apex, Workflows and Approvals, Field Updates, Custom Objects and Tabs, Roles, Dashboards, Reports, Custom settings, Visual force components/controllers, Visualforce pages. Force.com Tools Force.com Eclipse IDE, Force.com Explorer, Apex data loader, Force.com Platform (Sandbox and Production).

Programming Languages: Apex, C, C++, OOPS.

Web Technologies: HTML, XML.

Operating System: MS Window, MAC OS-9/10

Methodologies: Agile, Scrum.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Worked on Analyzing, Story pointing and implementing the user stories.
• Gathered requirements, estimated LOE and created functional requirements for key Salesforce projects
• Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions
• Designed, developed and deployed Apex classes, controller classes, Visual force Pages, SOQL for various functional needs in the application via using Git Bash command, Bitbucket and Jenkins.
• Performed customization using Apex and Visualforce.
• Integrated Salesforce with ESB Hub and order-hub system using REST Callout.
• Worked on Salesforce Inbound Single Sign-On.
• Created Email Templates, Configured workflow rules and approval process.
• Followed Scrum Agile methodology for the iterative development of the application and participated in weekly Sprints, daily stand up meetings.

Environment: Salesforce.com, Force.com IDE, Apex Classes, Controllers, Triggers, Visual force, REST, JSON, Callouts, OAuth, ETL,, Javascript, Git, BitBucket,, JIRA.

Confidential

Salesforce developer/QA

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Work with the client and other team members to resolve project issues.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Involved in project planning for regression testing environment by using Selenium Webdriver and Katalon Studio.
• Prepare training material and provide in person training, and also training via web conferencing.
• Monitor new Salesforce released features and functionality to provide recommendations for process.
• Worked on open risk area and provided valuable inputs in project migration Process.
• Developed several Custom Reports & Dashboards to better assist client and report folder to provide report accessibility to appropriate personnel.

Confidential

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in research and design of the business.
• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts and Opportunities.
• Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning Component features.
• Upgraded Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Used various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Created various custom tabs, custom settings and Custom objects to support business requirements and enhance the existing look and feel of standard Visual force components.
• Developed various visual force pages and controllers to suit the requirements.
• Configured and performed integration between multiple systems using Rest web-services.
• Developed APEX classes, controller classes, batch classes and APEX triggers for various functional needs in the application.
• Performed the testing operations on the Visual Force Pages, Custom Objects and Reports.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.

Confidential

Salesforce Developer

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Confidential

Salesforce Admin

Responsibilities:

• Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc.
• Customizing the Salesforce platform to meet the company’s needs.
• Liaising closely with business analysts, project managers and developers in order to ensure that the Salesforce system is managed effectively.
• Creating and modifying reports and dashboards.
• Working closely with stakeholders to discuss and design new Salesforce enhancements.
• Keeping abreast of new CRM technology & innovations.
• Maintaining clear lines of contact with all colleagues.
• Developing customized solutions to complex IT problems.
• Identifying gaps between the businesses needs and standard application functionality.
• Documenting the business’s needs.
• Putting together Salesforce objects, fields, workflows, validation rules and profiles.
• Delivering Salesforce training to staff as required.
• Manage client expectations.
• Manage risk & highlight to client to assess the potential risk on their business
• Set up appropriate communications with client stake holder.
• Review daily, weekly dash boards and status reports and take corrective action.
• Participate in change control board review and take follow up action on approved changes.
• Review the progress on upcoming system releases and the release installation planning.
• Develop and implement the plan to improve the delivery process to gain efficiency using automated process. Eg. Setting up some auto alerts, so the job monitoring effort is reduced and effort is needed when required as triggered by ALERT mechanism.