KEY STRENGTHS:

Adobe LiveCycle Forms Designer AEM Forms Designer AEM Workbench Adobe CS (Acrobat Professional, InDesign, Photoshop, Illustrator) IBM Forms Designer IBM Form Experience Builder Section 508 Compliance SharePoint Visio Word (Adv), PowerPoint (Expert), Excel (intermediate), Access (intermediate), Outlook (Adv)

PROFESSIONAL EXPERIENCE:

Confidential

Owner / Consultant

Responsibilities:

• Develop LiveCycle fillable PDFs and AEM Workbench enabled Mortgage form letter templates.
• In corporate client side scripting (JavaScript).
• Develop technical documentation: implementation guides, graphically rich PowerPoint presentations and reports.
• Organize and create supporting documentation, drawings, diagrams, animated slides, graphs and charts.

Confidentia

Forms Developer

Responsibilities:

• Design, develop and convert Confidential forms from the XFDL format to Adobe LiveCycle PDF format.
• Use client side scripting (JavaScript) to support form function, formatting and validation.
• Develop interactive forms, documents, document templates, and work flows in an integrated environment. Develop pixie perfect conversions of legacy (PureEdge/IBM Forms) forms into Adobe LiveCycle (PDF) form applications based on client requirements, Army Pam 25 - 31 and Section 508 Standards.
• Participate in project implementation (Agile) team environment.
• Project management via JIRA to track development, testing and remediation.

Confidential

Form Developer

Responsibilities:

• Design and develop forms via IBM Forms (XFDL).
• Develop IBM Forms Experience Builder web applications Incorporating JavaScript, CSS, HTML and web services (Oracle, DB2) when needed.
• Participate in the development of IBM Certification Exams.
• Design and develop dynamic electronic form application solutions in compliance with Section 508 of the Rehabilitation Act.
• Create Business requirements documentation and document data requirements, constraints, and business rules and write data requirements including: use cases: scenario design, flow mapping, process flows, sub-flows, and wireframes (IBM RequisitePro/ Rationale).
• When project lead, provide work leadership to my team, collaborate with customer, developers and SMEs throughout the project lifecycle.
• Document pre-production testing, problem remediation and user acceptance testing in HP ALM.

Confidential

Forms Specialist

Responsibilities:

• Design, develop and/or convert over 2000 administrative and medical record forms in accordance with Confidential Regulations and Confidential guidelines a healthcare environment.
• Document and develop forms with workflow, data manipulation digital signature, calculations, validations and accessibility.
• Maintain forms control registers to reflect actions taken on all local forms comprising Confidential numerical and functional file system and a history file for each agency form in accordance with PAM 25 - 31. Developed dynamic elements for electronic forms (e-forms) and created static forms that followed formal standards. Follow established style guidelines, best practices and standards for texts and illustrations.
• Tracked set plans, interpreted regulations, policies or procedures; justified and documented exceptions thoroughly.
• Responsible for ensuring that technical documentation is accurate, complete and complies with quality, graphics, coverage, and format requirements.
• Design and develop of Job Aides.

Confidential

Reports Analyst/ Customer Service Agent

Responsibilities:

• Developed workforce management personnel trainings, procedures, and courses, productivity, performance reports learning objectives, handouts and exercises, and prepared production reports as requested.
• Create and Maintain Microsoft Access relational database to support call center staffing desk sharing, Mail merge (MS Word, Access);
• Develop regional metrics reports that include Adherence, Service Level and AHT using IEX Totalview and Nortel Symposium, Excel and SRS workforce management Applications.
• Design and maintenance of Microsoft Outlook Forms, Monitor call volume and agent availability to insure proper staffing. Employ MS Excel, Visio, and PowerPoint to create reports, pivot tables, graphs and charts.

Confidential

Customer Care- Provisioning-Lead

Responsibilities:

• Provisioned Voice or Data circuits/Automatic Call Distribution ACD using Octel/Lucent System, consulted with client, and Telecommunications Specialist to ensure smooth migration, and customer satisfaction.
• Designed Interactive Voice Response system programming and checked the status or progress of work. Produced written instructions or reference materials, and appraised completed work to comprehend the instructions on work sequence, procedures, methods, and deadlines.
• Train, monitor and coach customer service agents (2).
• Review completed work to see that instruction on work sequence, procedures, methods, and deadlines were met.
• Conduct customer service training for new employees in accordance with established procedures and practices.

Confidential

Program Coordinator

Responsibilities:

• Create brochures, newsletters, posters and flyers.
• Develop MS Access database. Setup, maintain and use of scanners, printers, cd-writers, various types and brands of computers, and video conference equipment.
• Use Office Suite, Publisher; Coral Suite, including WordPerfect. Omni page pro and various software applications.

Confidential

Administrative Assistant

Responsibilities:

• Created, updated and maintained Employee Health department MS Access Relational Database.
• Developed graphic presentations, graphs, and tables; created and edited bimonthly JCAHO compliance based newsletter.
• Trained department employees on the use of MS Windows 3.11 and 95 and MS Dos based employee health tracking application.