SUMMARY:

• 6+ years of professional experience and 5 Years of relevant experience as a Salesforce analyst on Salesforce CRM.
• Good Expose on Apex Classes, Triggers, Visual Force pages, Custom Objects and Standard Objects, Reports, Dashboards, workflows & Approvals, Batch Apex, Canvas app, Scheduler Apex and Sites.
• Expertise in implementing the Security Model and Sharing Rules in Sales force.
• Worked on Role Hierarchy of Salesforce and Roles and Profiles and Groups and Sharing Controls and Data management.
• Implementation of application using JavaScript, HTML
• Having Knowledge in Salesforce Lightning Components and Design.
• Good communication and interpersonal skills, Effective team member.
• Having knowledge in Database concepts.
• Hands - on exposure in all phases of development, Support and Maintenance of Sales Force development for Industries/Business houses.
• Comfortable working in a group environment as well as an individual Consultant/Developer.

PROFESSIONAL EXPERIENCE:

Senior salesforce consultant

Confidential

Responsibilities:

• Closely work with Business in Gathering the Requirements, interpreting user’s system requirements and defining systems work flows and procedures.
• Extensively worked on the end-to-end SFDC Release Management using Gearset tool including the Code Deployment, Code Merge, Compare Environments, Deployment Rollback, and Static Resources migration, Seed Data / Metadata Migration from three different Vendors as the code is developed through three different organizations.
• Refreshed/Managed/Maintained more than 20 Developer / Partial Data/ Full Sandboxes, Org Split / Merge, Data Obfuscation, Data Backups, Data Copying using sf Apex Automation tool.
• Worked on retrofitting the changes (both Code and Configuration changes) to the Development and Prod fixes / Hotfix path containing different Orgs using Gearset.
• Worked in setting up the Check Marx (Security Tool) server, run the Check Marx Reports, analyze / review the Apex Vulnerabilities including SOQL/SOSL Injections, Client Hardcoded Domain, Privacy Violation, Client use of Iframe to ensure highest level of application security.
• Worked in integrating Interactive Intelligence | CTI to SFDC, define the call center and manage Call Center users.
• Worked on integrating DocuSign with Salesforce for emailing the envelopes to the Members and configured DocuSign end-to-end.
• Worked on integrating Salesforce with core systems like CUDL, Origins etc. for processing the Loan/Depoist applications of Patelco
• Worked with Peer on Informatica Cloud - SFDC mapping, Task Wizards, & Data Synchronization/Replication and administer.
• Extensively used Data Loader for insert, update, delete and bulk import or export of data from Salesforce.com Custom Objects.
• Schedule Apex Schedulers to invoke batch classes at regular intervals based on the client requirement and run as needed.
• Worked on Person Accounts, Membership Accounts, Loan and Share Applications custom objects specific to the Credit Union.
• Worked with Peer in modifying the Static resources and compile the same using Grunt and migrate to the different orgs.
• Worked on setting up the Custom Domain / Custom url, remote site settings, custom settings, Translation Workbench
• Created Objects, Fields, Enabled Field Level Security, Enabled Record Types and Page Layouts.
• Create Junction objects between Person and Accounts to establish Many-to-Many relationships.
• Created Workflows, Time -Based Workflows, email Alerts, Email Templates, Process Builder, Validation Rules, Queues, Views, Public Groups, Sharing Settings, Permission Sets, Approval Process, Reports, Dashboards and Formula Fields.
• Created Apex Classes, Apex Triggers, Custom Controllers implementing complex code for retrieval from Salesforce to Visual Force pages. Developed SOQL statements within Controllers, Extensions and Triggers .
• Worked extensively in User Management, Queues, Public Groups, create new users, profiles, roles, permission sets, Network Settings - Login ip ranges to restrict Credit Union users to access SFDC from remote.
• Support Patelco’s Production environment on the Day to Day issues and resolve bugs field on priority basis.
• Worked on Performance issues by getting the performance Metrix from Chrome Task Manager, Chrome Developer Tools Network, Performance recording, get the HAR files and review it with HAR viewer to measure the performance.
• Prepare usage tutorials and end user training materials for all users across various groups with PPT and Visio diagrams.

Salesforce Consultant

Confidential

Responsibilities:

• Good Expose on Apex Classes, Triggers, Visual Force pages, Custom Objects and Standard Objects, Reports, Dashboards, workflows & Approvals, Batch Apex, Canvas app, Scheduler Apex and Sites.
• Expertise in implementing the Security Model and Sharing Rules in Sales force.
• Experience in working with Apex Data Loader.
• Worked on Role Hierarchy of Salesforce and Roles and Profiles and Groups and Sharing Controls and Data management.
• Implementation of application using JavaScript, HTML.
• Having Knowledge in Salesforce Lightning Components and Design.
• Good communication and interpersonal skills, Effective team member.
• Having knowledge in Database concepts.
• Hands-on exposure in all phases of development, Support and Maintenance of Sales Force development for Industries/Business houses.
• Comfortable working in a group environment as well as an individual developer

Salesforce Business Analyst

Confidential - Madison, AL

Responsibilities:

• Worked on the Core Enterprise Service Cloud Salesforce projects spanning across multiple Salesforce instances within Legal and Financial & Risk Bus. I have administered the Salesforce environment.
• I have managed the queue to provide prompt support to end users to resolve issues with Salesforce and related applications.
• Conducted gap analysis, gathered requirements in working sessions with business stakeholders and staff, solution design of Core functionality of the Salesforce CRM system which replaced the old SAP ticketing system and enhanced existing SFDC functionality.
• Interfaced with end users to understand feature requirements and/or address support issues and work collaboratively with our analyst and development teams on more complex requests and issues.
• Delivered projects following agile methodology. Translated conceptual business needs into clear Jira user stories, managed the product backlog and Sprint planning
• Performed impact analysis of technical changes on proposed business processes and provided a direction on proposed solution design to minimize Salesforce customization and code development
• Conducted weekly demos of new functionality for Business Stakeholders
• Managed UAT for each system release, created test scripts and raised defects, based on user feedback gathered during testing.
• Worked on Artificial Intelligence project based on a 3rd party vendor app that helps with routing, case classification and reduces the AHT and improves CSAT.
• Update and maintain data within Salesforce to accurately reflect current customer system usage and strategic opportunities.
• Leverage SFDC data reporting to build analytical datasets used by various business groups
• Compile and present monthly analysis of customer risk, focusing specifically on areas of risk having to do with product development, applying strategic insights to meet customer needs
• Develop and continually refine a deep understanding of customer product needs, working with internal stakeholders to translate those needs to a defined product roadmap
• Collaborate with Finance partners to ensure the accurate transfer of knowledge to organizational groups that rely on it the most

Business Analyst

Confidential - Richfield, MN

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Coordinating user acceptance testing (UAT) with business users.
• Developed Test Plan and detailed Test Cases to perform Functionality of application in Quality Center after analyzing the Specifications Design Document. Performed System Testing to test the overall performance of the system after integrating all the modules.

TECHNICAL SKILLS:

SFDC, lightening, data cloud, service cloud, apex base, SQL, web services Gearset, sf Apex, Check Marx, DocuSign, Tableau, Genesys CTI, Informatica, Mavensmate with Sublime Text, Eclipse, Grunt compiler, Apex, Visualforce, JavaScript, AngularJS, HTML5, SOQL, Data Loader, Change Sets