SUMMARY:

• Salesforce Certified Administrator with 10+ years of IT experience and proficient in administrative tasks like creating Profiles, Roles, Users, Page layouts, Email services, Approvals, Workflows, Tasks and Actions.
• Excellent understanding of Roles, Profiles, Users, object level security , Field level security, record level security and sharing rules .
• Strong in creating various Page Layouts profiles and configured the User permissions based on the organizational hierarchy.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experienced working with salesforce.com sandbox and production environments.
• Excellent understanding of Sales cloud and Service Cloud processes.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Understanding of Sales cloud and Service Cloud processes.
• Having good knowledge on Visualforce Pages and Components.
• Experienced in Functional Testing, Positive Testing, Negative Testing, Integration Testing, Regression Testing and User Acceptance Testing (UAT).
• Extensive experience in all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and Defect Lifecycle .
• Extensive working experience of Quality Assurance methodologies like Waterfall, Agile, V-Model .
• Proficient in Requirement Analysis, Test Planning & Test Estimation, Test strategy, Test Plan, Test case design, Test execution, Defect management, RTM, Test Summary report and Test Closure for all testing deliverables.
• Interacted with the Testing and Development team to resolve and follow-up on issues.
• Coordinate with other team members like Business Analysts, Developers and Product owners.
• Regularly assess testing progress and prepare test status report for management.
• Experienced in Database Testing by developing and executing SQL queries to interact with databases.
• Experience in Mobile Testing.
• Excellent experience in HP Quality Center/ Application Lifecycle Management 11.0.
• Experience in using JIRA for logging defects and tracking the defects.
• Involved in SOAP and REST based web services testing.
• Experienced in preparing Daily Status Reports (DSR) and Weekly Status Reports (WSR) and send across to higher management.
• Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps.
• Interacting with development teams both onsite and offshore.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex classes, Apex Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Workflow & Approvals, Dashboards, Custom Objects

Salesforce Tools: Force.com Eclipse IDE Plug-in, Workbench

Operating Systems: Windows 10/8/7/ XP

Languages: ColdFusion, Java, C#, ASP.NET, .NET, VB, SQL, XML, HTML, Groovy

Databases: SQL Server 2012/ 2008, Oracle, MS Access

Mobile Testing: iOS/Android

Browser: Chrome, Safari, Firefox, IE (11, 10, 9, 8, 7)

Methodologies: Agile, Waterfall, V-Model

Test Management Tool: Quality Center, Application Lifecycle Management, JIRA

Webservices: SOAP and REST APIs

Test Automation: SoapUI, Rest Assured, Selenium IDE

Domain: Banking, Finance Services and Insurance

Servers WebLogic: App server, Oracle Application server, Java Web Server

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

SalesForce Admin

• Performed the role of Salesforce Administrator.
• Interact with various business user groups for gathering the requirements for CRM implementation.
• Implemented Salesforce.com dashboards as per business requirements.
• Implemented the Web-to-Lead functionality for the Marketing Campaign.
• Designed, Implemented and deployed the Custom Objects, Page Layouts, Custom Tabs and Components to suit to the needs of the application.
• Developed Assignment rules to automatically redirect leads to Salesforce and assign leads to different users and queues according to the requirements.
• Assigned Workflows for Lead Conversion, Transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Created multiple Approval Processes using Workflows to approve, reject.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce Enterprise Edition, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Force.com Eclipse Plug-in, Security Controls .

Confidential, San Ramon, CA

SalesForce Admin

• Interacted with Business Stakeholders to gather the requirements and Implement the requirements on platform.
• Hands on experience in using the APEX classes, Triggers, Batch processes, S-Controls, Components, VF Controllers, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Implemented Agile Methodology to improve communications between Product Management and Business to provide more transparency across the departments.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and deployed custom tabs, validation rules, approval process, related lists, custom links and auto- response rules to automate business logic.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Responsible for creating email templates, field updates, sharing rules, validation rules, permission sets, Field level security.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Environment: Salesforce.com, Eclipse, Force.com Explorer, Sales Cloud, Service Cloud, Apex classes, Triggers, Visualforce pages, Component & Controllers, Workflow rules, Approvals process, Email Templates, Reports, Dashboards, Eclipse, Windows XP

Confidential, Boston, MA

SalesForce Admin/QA

• Performed Quality assurance activities for HR Services on Salesforce Service Cloud in Healthcare domain.
• Perform end to end testing in Salesforce environment including cross system integrations across multiple work streams.
• Involved in requirements gathering, defining SFDC QA best practices, guidelines to improve system productivity, scaling and monitoring.
• Provide overall testing support on SFDC administration, development and release management best practices in the agile framework.
• Create Test data based on specific changes to validate schema changes, workflows, validations, triggers and code changes. Responsible for verification and validation of new features, functionalities, and enhancements.
• Write SQL queries for validation and to fetch the sample data.
• Working on testing activities like Test planning, Test execution per sprint, daily bug review across multiple team members and business stakeholders.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, SOQL, SOSL, Communities, Workflow & Approvals, Custom Reports, Dashboards, Oracle, Windows

Confidential, Columbus, GA

Quality Assurance Analyst

• Identify Test Conditions, Test Cases and Test Data for system testing.
• Execute tests and examine output for validity.
• Participate in requirements and design reviews for product enhancements.
• Performed GUI testing, functionality testing, positive and negative testing, Cross browser testing manually.
• Responsible in providing status reports to the Team Lead.
• Interacted with Business Analysts/Developers to gather requirements.
• Document defects in defect tracking system.
• Created both positive and negative test cases according to the Business requirements.
• Participates in verification reviews and/or meetings to evaluate documents, plans, code, requirements and specifications.
• Develops, maintains, executes, and validates test plans and test cases to ensure quality of software solutions.
• Analyzed expected result and actual results to determine the resolution required for test defects.
• Identifies potential design flaws and refers to application team for resolution.
• Perform API testing and create test cases for SOAP and REST services using SOAPUI.
• Used SQL queries for backend testing.
• Tests systems for functionality, accuracy, and adherence to specifications by performing systems integration, interface and regression testing.
• Worked with UAT team to validate so that the developed application meets the business requirements
• Used JIRA for logging defects and tracking the defects
• Identified the bugs and interacted with team and developers to resolve them.

Environment: HP ALM, HP Quality Center, JIRA, SQL, Windows, Linux, Mac OS, UAT, Rest API, Soap API.

Confidential

Software Engineer - QA Team

• Worked on a product portfolio in the recruitment sector (RMS) and tested the launch of Green Pelican software solutions.
• Created test plan, test estimation, test scenarios and test cases.
• Execute tests and examine output for validity.
• Design and Execute SQL queries for various test scenarios.
• Executed Test Scripts and logged issues/defects.
• Experience in bug reporting using Quality Center.
• Create and automate major functionalities using QTP.
• Participate in requirements and design reviews for product enhancements.
• Participates in verification reviews and/or meetings to evaluate documents, plans, code, requirements and specifications.
• Analyzed expected result and actual results to determine the resolution required for test defects.
• Identifies potential design flaws and refers to application team for resolution.
• Trained in Selenium and involved in PoCs.

Environment: ASP.NET, Sql Server 2000, Windows XP, SQL Queries, HP Quality Center.

Confidential

Sr Software Engineer - Test II

• Plan, write and execute requirements, test plan and test cases for the applications.
• Execute tests and examine output for validity.
• Participate in requirements and design reviews for product enhancements.
• Responsible in providing status reports to the Team Lead.
• Interacted with Business Analysts/Developers to gather requirements.
• Assists developers in identifying program and/or system errors.
• Document defects in defect tracking system.
• Created both positive and negative test cases according to the Business requirements.
• Assist other QA engineers as necessary.
• Participates in verification reviews and/or meetings to evaluate documents, plans, code, requirements and specifications.
• Develops, maintains, executes, and validates test plans and test cases to ensure quality of software solutions.
• Analyzed expected result and actual results to determine the resolution required for test defects.
• Identifies potential design flaws and refers to application team for resolution.
• Used SQL queries for backend testing.
• Tests systems for functionality, accuracy, and adherence to specifications by performing systems integration, interface and regression testing.
• Worked with UAT team to validate so that the developed application meets the business requirements
• Identified the bugs and interacted with team and developers to resolve them.

Environment: Java Script, Windows XP, UNIX, XML, HTML, Oracle 10g