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Salesforce Admin/ Developer Resume

Alpharetta, GA

SUMMARY:

  • 7+ years of overall professional IT experience in Salesforce.com and Force.com platform administrator and developer
  • Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes
  • Experience in developing Salesforce CRM App Exchange applications Service Cloud and Sales Cloud Functionalities
  • Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer
  • Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions, sandbox and production environments
  • Experience using salesforce Lightning UI, created reports and dashboards in salesforce lightning experience
  • Experience with managing complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E - Mail Management,
  • Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages and reviewing the application
  • Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints
  • Hands on experience in using Data loader and data import wizard for data management in force.com platform and good Knowledge in cast Iron and Informatica
  • Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform
  • Extensive experience using Force.com, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation
  • Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions, excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages
  • Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience
  • Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
  • Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules, Workflow Approvals, Sales, Marketing, Customer Service and Support Administration
  • Experience in working with SOQL, SOSL, Visualforce, Apex, CSS, Force.com Web Services, SOA & Metadata API
  • Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures
  • Excellent experience in using Oracle 11g and Familiar with Stored procedures, Triggers and Functions using PL/SQL and AJAX

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP and Sand box testing

Databases: Force.com DB, MySQL, Oracle 10g/11g, Microsoft SQL Server 2008/2012/ 2016, DB2, Java DB

Web Application: WSDL, SOAP

Web Design Tools: Visual Studio 2008/2014/2016, SQL Query Analyzer, Adobe Photoshop, Tortoise SVN, MS Office, Adobe Acrobat Pro

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, HTML, XML, XHTML, SQL

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2008/2012/2016, Linux, Unix

Packages: MS-Office, Project, Excel, Access

WORK EXPERIENCE:

Confidential, Alpharetta, GA

Salesforce Admin/ Developer

Responsibilities:

  • Setup Salesforce.com from the ground up to 200+ users
  • Developed several Apex Triggers, Classes and Apex API based - JAVA classes during the project lifecycle
  • Administrated and monitored the company’s Salesforce CRM application
  • Involved in developing Sales force Lightning applications using Lightning Components, Controllers and used custom CSS in the components
  • Handled SOAP/Restful Web services by exposing Salesforce as an endpoint and consuming third party application API
  • Built reusable UI/UX components with Lightning component framework
  • Created Roles, Profiles, Sharing Settings, Workflow Rules, Validation rules, permission set-sand modified page layouts depending upon the requirement
  • Setting up Service Cloud Console, Cases (Web-to-case, email-to-case), Solutions, Case Assignment and CTI Interfaces
  • Worked with Knowledge articles and supported live agent chat support
  • Worked on Sales force Customer Portal to provide an online support channel for Tripwire customers allowing them to resolve their inquiries without contacting a customer service representative
  • Created Triggers on three different frames Case Comments, Attachments, Email messages and integrated them into a single Frame-Custom Related list where the content was chronologically ordered
  • Used Sales force connect to access external database (back-office system)
  • Deployed solutions that support customer business processes and requirements using Salesforce applications
  • Worked on administering the DocuSign, Form Assembly, Boomi and various other Enterprise applications
  • Created Stored Procedures in DB2 to link the new Web Interface with the Mainframe
  • Administer, maintain and develop policies and procedures for ensuring security and integrity of company databases and e-commerce package.
  • Worked on Sales cloud and Service Cloud with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
  • Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales cloud)
  • Write and maintain documentation to describe program development, specifications, logic, coding and user operating procedures with the e-commerce environment
  • Used the managed package objects provided by Confidential to create record types and make sure each country received the specific contracts that were designed for them
  • Advised development teams on best practices of logical and physical design of DB2 databases
  • Migrated data from MS Excel / CSV files to SFDC using Data Loader
  • Generated SOQL, SOSL Queries for maintenance of multiple objects
  • Experience working across SFDC implementations including Sales cloud, Service Cloud, Marketing cloud Web services and App Exchange on Sales force
  • Designed custom components, used them in Visual force pages along with AJAX for a partial page refresh

Environment: Salesforce.com, Apex Triggers, Classes, Apex API, Sales force Lightning, Lightning UI/UX, Sales cloud, Service Cloud, Marketing cloud, Visual Workflows

Confidential, San Ramon, CA

Salesforce Admin/ Developer

Responsibilities:

  • Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
  • Customized several Validation rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
  • Created and executed Lightning Process Builder for visualizing and creating automated business processes.
  • Participated in building a custom app with Lightning experience for sales to monitor their performance.
  • Used Field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
  • Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
  • Designed and deployed Apex classes, Controller classes, and Apex triggers for various functional needs in the application using the Eclipse IDE.
  • Develop visual force pages, visual force custom controller components, custom objects, tabs and components.
  • Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
  • Gathered Business Requirements, analyzed data/workflows. Progressed from Problem Statement to well-documented Designs. Reviewed and analyzed the Use cases, Created business process workflow diagrams.
  • Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Have been using the global search in Lightning by developing Apex classes
  • Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAPAPI, and bulk API.
  • Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action
  • Integrating salesforce with oracle by using REST/SOAP API for pushing bulk amount of data.
  • Used Workbench, Data loader and data import wizard to import the data.
  • Created custom objects and defining lookup and master-detail relationships on the objects.
  • Involved in data mapping and migration of data between legacy systems and salesforce.com objects and fields.
  • Load/Manage the data using Apex data loader.

Environment: Salesforce.com CRM, Apex language, Visual force (pages, components and controllers), Triggers, SOQL, SOSL, Sales Cloud, Service cloud, Marketing cloud, Web services, Custom Objects, Fields, sharing rules, Profiles, Queues, Validation, Sites, Communities, Eclipse, Exact Target, Developer Console, Workbench, Force.com Migration tool (ant based), Data Loader, Reports, Dashboards, web services

Confidential, Des Moines, Iowa

Salesforce Administrator

Responsibilities:

  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
  • Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs of the application.
  • Good experience in development and maintenance of Sales & Service clouds.
  • Worked With Controllers on Salesforce1 Lightning Components.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Implemented DML operations of Inserting and Updating records.
  • Worked on SOQL and SOSL queries.
  • Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements.
  • Communicating with executive management on project status and overall project progress against target.
  • Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
  • Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader

Confidential

Salesforce Admin/ Developer

Responsibilities:

  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
  • Performed the role of Salesforce.com Developer in the organization
  • Agile Development Methodology was followed for the implementation
  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC)
  • Worked on various AppExchange products according to the needs of the organization
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Content, Reports and Workspaces
  • Used Chatter profiles for different users
  • Experience with Web services, API and Customer Portal sites
  • Created different Formula Fields for the various standard and custom objects
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
  • Created many Approval Process needed in the different stages of the application
  • Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates
  • Analyzed the business requirements and mapped to Salesforce
  • Involved in data migration from Excel to Salesforce using Apex Data Loader
  • Analyzed, Designed and Build using SOQL, APEX, Visual force Page, Triggers for enhancing the existing functionality of Flextronics Confidential Contract workbench
  • Created user Roles and Profiles, security controls and sharing settings
  • Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications
  • Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
  • Worked on various AppExchange products according to the needs of the organization
  • Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards

Environment: Saleforce.com, Security Controls, Reports, Dashboards, Record types, Custom objects and Fields, Workflows, Rules, Data Loader

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