PROFESSIONAL SUMMARY:

• 5+ years of overall professional IT experience with extensive experience in Salesforce.com CRM and Force.com platform. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object - oriented enterprise applications Worked on Lightning building components using Aura frame work for reusable in Applications.
• Experience in Lightning components and packaging them to use it as out of box functionality in different applications.
• Expertise in Customization, Security Access, Data management (conversion/loading) in Force.com, Sales and Service cloud.
• Worked on various consoles like Service cloud and Sales console as per the Client requirements.
• Experienced in customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in designing of custom objects, custom fields, Picklist, role-based page layouts, Validation Rules.
• Extensive experience using salesforce. com Administration and Creating Roles, Campaign Management, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Experienced in analyzing requirements and implementing them using Salesforce relationships by establishing Master-Detail, Lookup and Junction objects relationships.
• Validate salesforce. com - sales, service and community including salesforce1 (mobile)
• Expertise in designing Workflow Alerts and Actions, Approval Processes, Custom Reports types, Report Extractions to various formats and Dashboards, Snapshots.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in SFDC Administration, Deployment, Reports, Dashboards, Data Management. Knowledge on Apps - Web2Lead, Email2Case, Chatter.
• Worked on translating several Visualforce pages to lightning framework.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce. com
• Experience in Salesforce. com Apex Classes, Apex triggers, Visual force, Force.com API, complex SOQL&SOSL queries, DML statements, S objects and Governor Limits
• Proficiency in Object Oriented Languages like C#, C++, Java and web technologies like HTML, XML, CSS, jQuery and JavaScript.
• Extensively worked on Salesforce. com Sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience using and managing access to source control systems like GitHub and Bit bucket.
• Good experience in interacting with Customers, Presentations & conducting application demos. Good analytical, verbal, written communication and interpersonal skills.
• Have good knowledge on ETL technology, with focus on data designing, data extraction and data loading using required transformations.

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Veeva CRM, Apex Web Services, AJAX, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in, Case Management Automation

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Lead Management, Content Management, Customer Service/Case Management, Pricing, identity management, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Incident Management, capacity planning, Dashboard/Report development, Release management, Change Management through BMC Remedy, BMC CMDB, Remedy

Salesforce Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Composite, Scribe, Force.com Platform (Sandbox and Production), Oracle CPQ (Big Machines), Maven Connector with Salesforce, Ant Connector with Salesforce, Force.com Excel Connector

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, UDB DB2, PL/SQL, RDBMS

Methodologies: Agile, Scrum, RAD, Waterfall.

Web: HTML, XML, CSS, JavaScript, Angular JS, Bootstrap, SKUID

Platforms: Windows, Windows Server, Linux.

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Documenting Tools/Analytics: MS Office, Microsoft Project & Visio, Rational, Smart sheet, Rally, Jira, Basecamp, and Google Apps (Docs & Sheets), UML, SFDC Wave, SSRS, Tableau

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, MS Excel, MS-Project 2000 Reporting Services Excel, SQL Server Reporting Services, Crystal Reports, Business Objects

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Salesforce Developer/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked on Lightning building components using Aura frame work for reusable in Applications.
• Experience in Lightning components and packaging them to use it as out of box functionality in different applications.
• Applying lightning components in visual force pages by using new Lightning out features by event- driven programming.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages.
• Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow application as well.
• Provided ongoing Salesforce. com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in

Confidential, Minneapolis, MN

Salesforce Administrator/Developer

Responsibilities:

• Closely worked with Business Analysts to understand the detail analysis of business and technical requirements and involved in designing the solution by customizing various standard objects of SalesForce.com.
• Involved in Salesforce.com Application Set up activities and customized the applications to match the functional needs of the organization.
• Developed Visual Force pages to build different business processes for the lead object according to the client requirement.
• Developed Apex Classes, Controller classes & Triggers considering governor limits and various other components as per the client and application requirements.
• Worked on several configuration items like Record types, Page Layouts, Track Field History, Profiles, Roles and Organization Wide sharing model.
• Implemented the requirements on Sandbox and Force.com IDE plug in for Eclipse and deploying it in production using Change Sets.
• Created workflow rules and defined actions to be performed when criteria met.
• Maintained the qualitative data by using appropriate Validation rules, Formula Fields and various customizations within Salesforce.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked on Data updates and Loads on need basis using Data Loader.
• Participated in daily stand up meetings, to track the different pending activities.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Supported the team for complex deployments.
• Created templates, page layouts, and record types according to the business process requirements. quick and effective solutions to the users.
• Provided knowledge transfer along with the team for to the key users and to the support team.

Environment: Saleforce.com platform, User’s Management, Admin Functions, Apex, Triggers, Visual Force, Workflow & Approvals, Change Sets, Custom Objects, Custom Tabs, Windows XP

Confidential

Junior Salesforce developer

Responsibilities:

• Involved in Salesforce .com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members ( JAD Sessions ) to gather the requirements and documented the requirements.
• Worked with various salesforce .com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce .com platform and Force.com IDE Plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visual Force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Create dashboard and reports for the business users.
• Performed the roles of Salesforce .com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce .com, checking for the correctness of the data.
• Worked with Salesforce .com team to make application certified.
• Reviewed code to eliminate XSS security threats.