SUMMARY:

• 5+ years of experience in Salesforce.com CRM platform.
• Experience in Administration, Configuration, Implementation, Support and Development of Salesforce Classic and Lightning.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform.
• Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.
• Developed Apex classes using other platform - based technologies like Visualforce, Force.com IDE.
• Experience in use of Standard and Custom controllers of Visualforce in development of custom salesforce pages as required by business requirements.
• Proficient knowledge of Governor limits. Experience in optimization of existing code in accordance to the governor limits.
• Worked on SOQL and SOSL queries to fetch the data from the salesforce database.
• Participated in all stages of Software Development Life Cycle (SDFC)i.e., System Analysis, Design, Development and Testing.
• Experience in creating various Reports and Dashboards.
• Created Change Sets and deploy from the development environment to the production environment.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.
• Proficiency in SFDC Administrative tasks like creating Profiles, P ’set, Roles, Users, Page Layouts, EmailServices, buttons, links, record types, Picklist and Formula fields.
• Experience in using declarative features like validation rules, workflows, approval process, sharing rules automation for satisfying complex business process automations.
• Knowledge in creating Lookup Relationships and Master-detail Relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Experience in implementing Security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Good understanding of ETL tools such as Informatica and Apex Data Loader.
• Worked on CRM Platform environment of SFDC Sales Cloud, Service Cloud modules.
• Involved in building Lightning components, pages and apps.
• Experienced Knowledge about Salesforce Lightning Schema Builder, Process Builder, App builder, components, Lightning Aura and Lightning connect.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience working with Lightning Component Framework using Lightning Component in Visualforce Page and adding Lightning Component to Salesforce 1.
• Excellent technical and conceptual skills along with the ability to communicate effectively and confidently with users, and team- members.

TECHNICAL SKILLS:

Technologies: Apex, Visualforce, SOQL, SOSL, Lightning Experience, Lightning Components, Lightning Design System, Outbound Messaging, Process Builder, Standard and Custom objects, Workflow Rules& Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE

Languages: APEX, Visualforce, SOQL, SOSL, Java

Tools: & Technologies: Force.com Platform, Force.com Explorer, Apex Data Loader, Migration tool, Force.com IDE, App Exchange, Lightning Component Framework.

Operating systems: Windows 98/XP/Vista/7/8, Windows CE, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Salesforce.com Developer/Administrator

Responsibilities:

• Administered, configured, maintained Salesforce.com application User profiles, Roles, Assigning Permissions, Validation Rule, Sharing rules.
• Designed and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Data migration from external systems to sales force using Data Loader.
• Worked on various salesforce.com standard objects like Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured different types of Reports based on the need in the organization.
• Created Change Sets and deploy from the development environment to the production environment.
• Used Force.com Web services API for integrating external applications with salesforce.
• Written SOAP and REST apex web service classes and provided WSDL, Endpoint to the consumers for accessing salesforce.
• Customize several Validation Rules, tasks, Workflow rules to achieve the complex business functionality.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Implemented lightning components to access in mobile application.
• Developed and configured various Reports based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Saleforce.com platform, Apex, Visualforce pages, Controllers, Sharing Rules, Workflows, Approval Process, Lightning Components, Lightning UI, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls.

Confidential, Boston, MA

Salesforce Developer/Administrator

Responsibilities:

• Involved in SFDC application setup and customization to match the functional needs of the Company
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Implemented Salesforce.com web services client using various web services like REST, SOAP.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined Lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related Tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Maintained user roles, Security, Profiles, and Workflow rules wherever necessary.

Environment: Force.com, Apex, Triggers, Task, Security, Profile, Data Loader, Import Wizard, Triggers, REST, SOAP, Custom objects, Layout, SOQL.

Confidential, Newton, MA

Salesforce.com Developer/Administrator

Responsibilities:

• Performed the role as Salesforce Admin & Developer.
• Worked extensively on Salesforce.com standard objects like Accounts, Leads, Opportunities, Campaign, Dashboards and Reports.
• Created Users and profiles , Permission sets , sharing rules and security settings .
• Created workflow rules to automate the Tasks, Email-alerts, Field updates and outbound messages.
• Created validation rules by using field operators on Objects, Fields, Campaigns and Cases for valid information.
• Create page layouts and search layouts to organize fields, custom links, related lists and other components.
• Worked on Service cloud to provide customer service by using objects like Accounts, Contacts, Cases and Solutions.
• Created templates, approval processes , approval page layouts and defined approval actions on them to automate the processes.
• Involved in data migration by using Data loader from excel to salesforce and salesforce to excel in CSV file format.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Design, develop and deploy Apex classes, controller classes and Apex triggers for various needs of the application.
• Created custom objects , Visual force Pages , Triggers , Validation rules to help track internal help desk cases.
• Implement complex business logic using Apex and Visual Force .
• Resetting user passwords , security tokens and monitoring secured networks for accessing Salesforce application.
• Developed the triggers to create a case from the email, and automated reply to the customer.
• Worked on Batch class and scheduling the batch class .
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Environment: : Force.com platform, Standard objects, Custom objects, Validation rules, Page layouts, Search layouts, Sales cloud, Service cloud, Email alerts, Sharing rules, Security settings, Permission settings, Users, Profiles, Batch class, APEX class, Data loader, APEX triggers, Visual force, Batch class, Apex controller.

Confidential

Salesforce.com Developer/Administrator

Responsibilities:

• Created User Roles and Profiles, Security controls and Sharing settings.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Used Data loader for Data migrations to sales force.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Create Change Sets and deploy from the development environment to the production environment.
• Participate in providing relevant adoption and technical recommendations on solutions and enhancements customized business needs.
• Work with management to identify new and creative opportunities to leverage the data to support additional business processes or functions.
• Communicate with other stakeholders to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment

Environment: Saleforce.com platform, Apex, Visual Force Pages, SOQL, Triggers, Role Hierarchies, Sharing Rules, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls.