SUMMARY:

• Over 12+ years of IT experience in Application Design & Development including 8 years of experience in the Salesforce platform using Salesforce Sales Cloud and Service Cloud features.
• Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Scrum/Agile/Kanban for project execution using Jira/Story Board tools for user story handling.
• Experience in implementation & Integration on Salesforce.com using Apex (Classes, Controllers & Triggers), Batch Apex, Apex Web Services, and Visualforce Pages.
• Experience in working with Eclipse IDE with Force.com Plugin environment for writing Business logic in Apex Programming Language.
• Extensive experience on working with Standard Objects, Custom objects, Page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, Lightning usage, AngularJS, report extractions to various formats.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email Templates
• Experience in Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Hands on experience in using Force.com Webservices API for implementing webservices in the application for access to data from different users.
• Experience in Force.com Testing and Administration spanning all facets of package software and SaaS application implementation.
• Exposure to Custom Report Types, Visualforce Components, Custom Settings, Key Management, Renewal Forecasting, ROI calculation, Inventory Graphs.
• Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding to lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
• Experience in writing complex SQL scripts using TOAD, SQL Developer, and MS SQL for verification of values frontend and backend system.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Extensive experience in developing enterprise applications using C# and .Net technologies as well as in XML, XSL, HTML, JavaScript, JQuery, JDBC, Excel automated reporting and CSS.
• Good Domain Knowledge in CRM, ERP, Insurance and Banking domains.
• Good at migrations and deployment of code from one environment to other using Autorabit tool, Force.com IDE deployment wizard, Mavens mate and Workbench Deployment Wizard also have hands on experience in ANT Migration.
• Enthusiastic, flexible and project-oriented team player with Excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client requirements

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/xControllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

THIRD PARTY APPS: Cloud Data Wizard, Dupe Blocker, Dupe Catcher, Conga Composer, Popup Alerts, Outlook and Office 365 Connector Plugin, Survey Force, Mass Lead Convertor, Mass Update, Mass Delete, Google Maps Integrator, Field Trip, DocuSign, Biztalk.

PROGRAMMING LANGUAGES: Java, Apex, C, C++, SQL, PL/SQL, UNIX Shell Scripting.

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript, PL/SQL Web Toolkit.

METHODOLOGIES: Agile, Scrum, SDLC, RUP, Waterfall.

VERSION CONTROL: Perforce, CVS, SVN, GIT.

OTHER TOOLS: Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus, Toad, SQL Developer, SQL Navigator, OBIEE BI Tools and Reporting, Tuxedo.

WORK EXPERIENCE:

Confidential, Albany, NY

Lead Salesforce Administrator/ Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in gathering all the requirements from the stake holders.
• Designed a data model and structured various standard objects.
• Created a walkthrough for the end-users and stakeholders to make them understand the essence of the applications.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Configuration and administration of Salesforce.com enterprise editions
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
• Worked on various salesforce.com standard objects including Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC)
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Worked on using Jitter-bit to insert the data in to salesforce from Excel and as well as from Legacy systems.
• Developed Formulas, Assignment rules, Escalation rules to enable proper routing of cases to the case team members Worked on Salesforce Communities and created VF pages for Communities.
• Used Salesforce Lightning to delivers a modern, smart experience across every device. Created dynamic web application by using open source Aura Framework. The framework mainly focuses on service, browsers and networks Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Working on automating processes with lightning process builder and implementing SSO for large Salesforce user base managing the continuous improvement of the infrastructure in Agile environment by partnering with development team
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues
• Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

ENVIRONMENT: Saleforce.com platform, Apex Language, Visual Force, SOAP, REST, Sandbox data loading, Testing, Page Layouts, Lightning.

Confidential, Canonsburg, PA

Salesforce Administrator/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.
• Worked in three different production instances within the organization, involved in various configuration and setup activities and in production support
• Involved in developing Visualforce pages, triggers and apex classes based on the requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules
• Extensively worked in real-time Web service integration of Salesforce with eCW.
• Created prototypes in a lean / agile manner in order to influence product direction
• Used Web services for integrating the data between the Salesforce.com and external systems
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Worked on Asynchronous Apex such Batch Apex and Scheduled Apex to overcome DML Operation used Governor limits.
• Extensively Worked on Jenkins
• Participated in the release cycle of the product which involved environments like Development, INT, QA, UAT and Production.
• Resolved numerous work items and deliverables before quarter releases.
• Builds relationships with technical counterparts in engineering and vendor groups to ensure end-to-end viability of solutions
• Used informatica to integrate business data into the salesforce environment in a safe and secure manner and also Integrated ERP systems to get data to different Salesforce Objects.
• Worked on customization of sales cloud standard objects - Accounts, Contacts, Opportunity, Campaign, Lead, Cases
• Supported Production deployments, User Rollouts and quick fixes.
• Used REST web services for Integration with third party API's.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Developed Custom Reports and Dashboards as per given requirements
• Involved in requirement gathering from client
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Participated in the logical and physical design sessions and developed design documents
• Managed SVN repositories for branching, merging, and tagging
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

ENVIRONMENT: Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer, Tortoise SVN, Jenkins.

Confidential, Austin, TX

Salesforce Administrator/ Developer

Responsibilities:

• Worked closely with cross-functional teams in order to design and configure the Salesforce platform to address their pressing business issues
• Leveraged Salesforce's declarative framework (Formulas, Workflows, Process Builder) and custom development through Apex, Triggers, and Visualforce to customize the Force platform as per client needs
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management
• Supported users in view creation and customization of reports
• Created user stories in Agile Accelerator and documented the business flow process.
• Provided technical support on various aspects of Marketing CRM product based on the customer's business requirements.
• Migrated large volumes of external data on to Salesforce.com using Jitterbit and Apex Data Loader as part of data management functions.
• Participated in the identification and evaluation of third party applications from AppExchange to support a multi-year implementation roadmap
• Created a button on a Campaign object to retrieve all the open activities of that Campaign's members (Leads, Contacts) in a separate Visualforce page
• Customized the appearance of a Custom Object by adding tabbed layouts with each tab presenting a related list of that Object
• Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
• Worked on various Informatica power center transformation like lookup, Merge, and Picklist transformation along with input and output ports.
• Configured and Monitored the Oracle Database Monitors, Windows Resources, Network delays to identify the bottlenecks
• Configured page layouts, workflows, document templates, record types, & data fields.
• Participated in unit and regression testing during every release
• Provided support for nightly batch production cycle which required occasional on-call availability.

ENVIRONMENT: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, Web Services API, Force.com Explorer, Agile methodology.

Confidential, Indianapolis, IN

Salesforce Administrator/ Developer

Responsibilities:

• Participated in various brainstorming sessions to address key issues and drafted new processes to automate critical business processes as per client guidelines
• Developed an entity relationship data model for various functional, migration, and integration requirements on the SFDC platform
• Worked as Marketing cloud for business process analysis, documents and presents analysis and modeling results, and transfers knowledge to application/database developers and project managers.
• Worked with a team of 3 developers to optimize Apex code including Triggers and Visualforce
• Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to business processes
• Managed requests and calls from other PAAS, SAAS applications using REST, SOAP web services.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Thorough understanding of Workflows, Validations, Formulas and Approval Processes
• Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions
• Extensively worked with Batch Jobs, Apex Triggers, Apex Test classes and VF pages
• Deployed changes from Sandbox to Production org using Change Sets
• Sound knowledge of ETL operations (data import/export operations) using various SFDC supported tools including Jitterbit, Dataloader.io, etc.
• Worked on Assets, Quotes, and Contracts to automate the Opportunity creation process
• Built multiple complex joined Reports and Dashboards for various business teams across the organization starting from Agents to the Executive Management Board to track the relevant Daily, Weekly, Monthly, Quarterly and Yearly metrics
• Conducted various Report and Dashboard building sessions to business end users for them to get a better understanding of the Reports and Dashboards I built and to also enable them to design their own reports if needed.

ENVIRONMENT: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Brea, CA

Salesforce Administrator/ Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created users, hierarchical roles, profiles, security controls, custom fields and visual force pages as per requirements.
• Provide training for new company name users and updates for others per new releases/capabilities
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Administrator for over 125 users.
• Research, compare and enable 3rd party offerings using the AppExchange
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Expert in Salesforce administrative tasks; created profiles, roles, users, page layouts, e-mail services, Approvals, Workflows, Reports and Dashboards.
• Skillful working with reports and dashboards as per the requirement of the business.
• Masterminded business CRM process like Forecasting, Campaign Management, Lead Management, and Pipeline Management, Account Management and Case Management.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Performed administration tasks as needed, managing custom fields, integration and data cleanup
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

ENVIRONMENT: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatic a, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Detroit, MI

Java Developer

Responsibilities:

• Participated in business process analysis and requirement gathering for new customization.
• Created Use cases, Sequence Diagrams, Class Diagrams using Rational Rose.
• Involved in client-side development using HTML, CSS, JSP, AJAX, jQuery,
• JavaScript, Angular JS, Bootstrap.
• Involved in writing SQL queries in EJB beans to store and retrieve the data from the • database.
• Used Spring MVC RESTful APIs and Spring Web Flow to implement business logic, validation framework and tiles framework for Layouts.
• Developed Form Beans/ JavaBeans, Spring Controller Classes and configured with the • corresponding JSP pages in spring-config.xml file.
• Implemented application level persistence using Hibernate and spring.
• Implemented Spring AOP for admin services and IOC to provide architectural flexibility.
• Developed Servlets and JSP are based on MVC pattern using spring framework.
• Implemented various types of spring controllers as per application requirements, spring validations, persistence layer, DAO and service layer components using Spring
• Hibernate API and Spring hibernate annotations.
• Worked on implementing SOAP based web services to facilitate communication between • client and servers.
• Design develop and testing of SOA using SOA web services and Oracle fusion middleware.
• Maintained cross browser compatibility & implemented responsive design using twitter
• Bootstrap, Custom media queries etc.
• Used My Eclipse IDE, configured and deployed the applications onto WebLogic application server.
• Implemented test cases using JUnit testing framework & configured applications on • WebLogic application server.
• Experience in Hibernate implementing legacy databases, presenting custom CRUD statements and performing polymorphic associations.
• Involved in Unit Testing. Developed JUnit test cases for unit testing and used various mock up frameworks like Mockito, Rest Client UI.

ENVIRONMENT: Java, Spring, Hibernate, EJB, HTML, CSS, AJAX, jQuery, JavaScript, AngularJS, Bootstrap, SOAP, SOA, MySQL, My Eclipse, WebLogic, JPA, JSP, Log4j, JIRA, JUNIT, JMOCK, Linux, ANT, MS Visio, MS Office, MS Project.