PROFESSIONAL SUMMARY:

• As a Salesforce Certified Professional with around 8 Years of experience in Application Design, Software Development Life Cycle (SDLC), Development and Implementation of various It Projects.
• Experience in Working with Financial Force for Complex financial needs.
• Experience across various SFDC implementations with Sales Cloud, Service Cloud, Marketing, Chatter and AppExchange applications
• Extensive experience in application design, customization, development, support on Salesforce.com platform and web - based application using Apex.
• Experience with development using Apex classes, Triggers, Apex Test Classes for SFDC unit testing and written Batch apex for complex data processing.
• Strong experience in Software Development Life Cycle (SDLC), Agile development environment, sprint planning and Software Testing Methodology.
• Strong Knowledge in Salesforce Administration, Configuration, Implementation and Support of Salesforce CRM/PAAS.
• Database Design, Development experience with Microsoft SQL Server and Oracle 9i/10g that includes developing SQL Queries, Stored Procedures, Views, User Defined Functions and Triggers.
• Extensively worked on querying Salesforce.com database using SOQL and SOSL queries with force.com
• Worked on Configuration of various SFDC standard objects like Leads, Accounts, Contacts, Opportunities, Case Entitlements, Service contracts, Reports and Dashboards
• Experience in CRM business process like Forecasting, Territory Management, Campaign Management, Lead Management and Case Management
• Good understanding of Salesforce.com Setup menu, configuration, custom application development, administration and deployment of applications to force.com platform
• Experience with Salesforce.com Security settings, creating profiles, roles, Sharing rules, and Email services.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support business processes and recommended solutions to improve their processes using salesforce.com.
• Involved in using Lightning, process builder and workflows
• Experience in Sales Cloud development, integrations and customization of the applications as per the client requirements
• Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex and Visualforce pages
• Integrated Salesforce.com applications with external systems data using Web Services and Apex callouts with SOAP and RESTful web services.
• Integration of SAP ERP system to Salesforce.com using Enterprise WSDL.
• Experience in Wave Analytics created commercial reports and Dashboards, in SFDC wave analytics.
• Experience in using Change sets, Force.com IDE and ANT tools for deploying changes from one instance to another.
• Experience in Integration using REST API and SOAP API.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Good knowledge in CRM business processes like Campaign Management, Lead management, Case Management, Marketing, Customer Service and support.
• Experience in OOPs involving analysis and design and development of web-based applications using Java and UI with HTML, CSS, JavaScript and J2EE.
• Remote TK Visualforce custom component is deployed using JavaScript using Visual force pages.
• Extensive understanding of the Force.com AppExchange directory, to easily execute and automate marketing campaigns from within Sales force CRM and data security features with secure hardware tokens to create a failsafe login authentication process.
• Implemented Salesforce to Salesforce integration using Rest API.
• Having hands on experience in Lightning interface
• Created custom components using JavaScript on Client side and apex on the server side in Lightning
• Detailed understanding and experience in cloud application Apttus CPQ along with Salesforce.com Sales and Service cloud.
• Worked on customization of visual force to have Lightning experience for desktop and mobile applications
• Performed Apttus CPQ related configuration for product setup, approval rules, process builder and workflows.
• Worked on Apex development to create objects, triggers, Ajax toolkit, and different controllers with extensions.
• Well versed on-premise infrastructure integration for Salesforce.com using Force.com platform web services and third-party packages.
• Responsible for data load operations using Apex data loader and Informatica Data Loader.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.
• Experience in Database SQL and Pl/SQL.

TECHNICAL SKILLS:

Salesforce Technologies : Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF page (Visualforce Pages) / Components, Apex Web Services, Apex Custom Controllers and Extension, Agile Methodology, Service Cloud Console, Workflow Approvals, Dashboards, Communities

Languages : Java, JavaScript, SQL, Apex

Databases : Oracle 11g/10g/9i, MYSQL, DB2

Web Technologies : JavaScript, HTML, XHTML, XML, WSDL, AJAX,

GUI and Tools : Eclipse, Force.com IDE, Apex Data Loader

Servers: AIX, Weblogic9.x, Tomcat/Apache5.0

File Transfer: WinScp

Operating Systems: Windows (2007,2008,2010), Mac Sierra, Unix

PROFESSIONAL EXPERIENCE:

Salesforce Admin/ Developer

Confidential, Middletown, NJ

Responsibilities:

• Experience in B2B, and DTC in Sales Cloud, Service Cloud and Marketing Automation.
• Configured salesforce Automation for Lead Management.
• Worked on various solutions for digital channels that support direct digital access by external end users.
• Developed various Apex Triggers, Apex Classes, Controllers and Extensions for various needs in the application.
• Worked on Page Layouts, Record types, Validation rules, Workflow rules and Process Builder for Lead management.
• Implemented individual Lightning components for service cloud to pull the related information of the Consumer cross channel management.
• Experience in working with out of the box lightning component, handling events, and implemented the Lightning out for Visualforce pages.
• Worked on SLDS, Data service, and Quick Actions in Salesforce lightning.
• Integrated Salesforce with legacy systems using Rest API for Service cloud.
• Implemented Salesforce development for business using Visualforce pages, Visualforce components, and SOQL queries.
• Worked on Agile environment Team foundation server for PBIs, tracking and issues.
• Worked on different sandbox environments to develop and test the changes as per the business requirement and acceptance criteria.
• Worked on Visualforce pages, JavaScript and AngularJS for developing fast responsive and rich textured Web page.
• Used Custom Components and jQuery (For color coding) to make the commission Visualforce pages more readable and flexible to edit in future.
• Implemented SOQL and SOSL queries with consideration to Governor Limits for Data manipulation needs of the application.
• Implemented solutions for Reports and Dashboards for the Business to meet their criteria.
• Implemented Test Classes for successful deployment to production org.

Environment: Salesforce Unlimited Edition, Triggers, Apex classes, Visualforce Pages, Lightning Component, Lightning Application, Controller, Controller extensions, REST API, Reports, Dashboard, Change sets and Eclipse IDE.

Salesforce Developer/ Admin

Confidential, Milwaukee, Wisconsin

Responsibilities:

• Experienced Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Worked on Financial Force for financial revenue management, reporting and Accounting.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.
• Analyzed the business requirements and customize standard CRM functionality, and developed new custom functionality.
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Worked on @future Method to execute long run Call out operations to Web Services.
• Designed and developed Visual Force pages based on the business requirements
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key functionalities.
• We developed the services by using the spring AOP and injecting the services to other components through the Spring IOC.
• Driving business requirement related meetings in order to capture the technical requirements for the CPQ implementation.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Integrated SAP to Salesforce.com using Enterprise WSDL.

Environment: Saleforce.com, Apex, Visualforce pages, Triggers, Batch apex, Agile Methodology, Web Services, HTML 5, CSS, Eclipse, Data loader.

Salesforce Developer/ Admin

Confidential, Columbus, In

Responsibilities:

• Performed the role of SalesForce.com Developer and Administrator in the organization.
• Designed and developed Visual Force Pages to meet various functional needs.
• Configured Service Cloud features and done service automated.
• Customized the user interface using Visual Force Pages, HTML 5 and JavaScript.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Migrated from partner portal to Partner Communities.
• Worked on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Developed Custom Visualforce.com Pages for partner communities.
• Interacted with various Business User Groups to gather the document requirements.
• Developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.
• Worked on Sales force CRM Content Libraries.
• Configured salesforce1 mobile application according to customer needs.
• Used Sforce.one for managing navigation and built custom Visual Force components with J Query Mobile.
• Worked on Unit testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, and list view rights.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script, jQuery UI, jQuery Mobile, Salesforce Mobile packs, Firebug, Salesforce1

Salesforce Developer/ Admin

Confidential

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, CSS and JavaScript technologies for modules in BDMS.
• Involved in understanding business requirements and functionality of Cost Management Reporting.
• Involved in drawing the UML diagrams such as Use Case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed presentation layer using HTML, CSS, JSP and JavaScript.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Analyzed the business requirements and customize standard CRM functionality, and developed new custom functionality.
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Implemented Agile and Lean principles to ensure speed-to-market of solutions and maximum business value capture.
• Designed and developed Visual Force pages based on the business requirements
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key Apttus functionalities.
• Driving business requirement related meetings in order to capture the technical requirements for the CPQ implementation.

Environment: Saleforce.com, Apex, Visualforce pages, Triggers, Batch apex, HTML 5, CSS, Eclipse

Salesforce Developer

Confidential

Responsibilities:

• Communication with clients on the project requirements, schedules.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Involved in creation and maintenance of Custom objects, Tabs, Fields, Record types, Page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports)
• Created Data Validation rules and Formulas as per business requirement.
• Help users with Chatter teams/Groups and follow application as well.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpage in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.

Environment: Saleforce.com, Apex, Visualforce pages, Triggers, Batch apex, HTML 5, CSS, Eclipse