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Sr. Salesforce Administrator/developer Resume

Phoenix, AZ


  • Professional with 9 plus years of extensive IT experience in program management, implementation, customization, and configuration, with extensive business management and business process knowledge.
  • 4+ years of experience in Salesforce.com platform as a Salesforce Developer, experience with complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and maintaining Salesforce solution with strong Object - Oriented concepts.
  • 4+ years in Salesforce.com platform as a Salesforce Developer/Administrator. Having knowledge in developing, customizing and maintaining Salesforce solution with strong object-oriented concepts.
  • Extensive experience in SFDC implementation and customization, and an In-depth understanding of SFDC CRM business processes.
  • Experience with SFDC development using JavaScript, Force.com IDE, Apex classes and Triggers (for bulk with exception handling), Test Methods, Visual Force Custom Controllers and Extensions. Ability to write SOQL and SOSL queries across multiple objects within the SFDC database using workbench.
  • Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform, Chatter collaboration and App-exchange on Salesforce.
  • Research, design, and deliver Salesforce.com solutions for multiple lines of business collaborating with Salesforce.com program team and business SMEs.
  • Extensive administrative experience in designing custom and junction objects (look-up and master-detail relationships). Implemented advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Page Layouts and Custom Tabs.
  • Experience in creating, maintaining and Enhancing Visual Flows, Workflows, Approval Processes, Validation Rules, Automated Alerts.
  • Expert in almost all declarative tasks as a Salesforce administrator and Advanced Implementations tasks including but not limited to creating Custom Objects, Profiles, Roles, Users, Page Layouts, Reports, Dashboards, Tasks and actions, Validation Rules, Automated Alerts, Data Utilities, Data loading and cleansing and Field Updates according to Application Requirements.
  • Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
  • Knowledge of configuration and maintenance of security settings such as implementing Organization Wide Defaults, Role Hierarchies, criteria/ owner-based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.
  • Experience in obtaining data from external systems using Salesforce Connect. Experience in Salesforce.com MVC architecture, designed and developed Salesforce customizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers.
  • Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, and JQuery and developed Custom Visual Force Components.
  • Strong experience in deploying Salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse. Data migration using Data Loader, Import/ Export Wizard.
  • Extensive experience with service cloud Omni-channel design and implementation.
  • Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase knowledge base.
  • Strong organizational and project management skills, able to plan, prioritize and meet deadlines.
  • Experience in working with offshore with the ability to work in a global environment.
  • Excellent communication and interpersonal skills to act as a team member and a team leader.


  • Salesforce Administrator
  • Salesforce Developer
  • SD/OTC
  • EDI
  • MM
  • LE
  • SAP R/3 4.7
  • ECC 5.0
  • ECC 6.0
  • S/4HANA 1511 & 1610
  • Salesforce CRM
  • Apex Classes/Controller
  • Apex Triggers
  • Lightning Experience/Application
  • SOQL and SOSL
  • Apex Web Services
  • Visual Force Pages & Components
  • Apex Custom Controllers & Extension
  • Workflow & Approvals
  • Process builder
  • Reports and Dashboard
  • Email Template & Formula
  • Rapid Application Development (RAD)
  • Rational Unified Process (RUP)
  • Scaled Agile Framework (SAFe)
  • Waterfall SDLC
  • ASAP Methodology
  • HP Quality Center 8.0/10.0
  • Panaya
  • JiRA


Confidential - Phoenix, AZ

Sr. Salesforce Administrator/Developer

  • Worked with the business to Perform detailed analysis of business and technical requirements for the remediation of the salesforce sales cloud environment and designed the solution for the future state.
  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
  • Developed various Custom Reports and deployed them for different business user levels.

    Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

  • Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
  • Implemented improvements on the Case Management process by creating record-types specific to the user groups, assignments rules, escalation rules, workflow rules and actions, etc.
  • Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
  • Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created profiles and configured the permissions based on the organizational hierarchy using permission Sets.
  • Worked on Integration of CVent (Event Management Application) with the Campaign Object in SFDC. SOAP API Web services was utilized for the Integration and the Methods used in the Apex class was obtained from the WSDL file.
  • Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object.
  • Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production using Change sets.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
  • Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience
  • Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.

Confidential - Columbus, OH

Sr. Salesforce Administrator/Developer

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
  • Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
  • Worked on Salesforce.com Service cloud implementation for standard and custom objects.
  • Designed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
  • Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Developed Apex Trigger to enable proper routing of cases to the case team members by case management automation.
  • Developed mobile apps visually with Lightning App Builder and Lightning Components.
  • Developed batch classes for specific functionalities which include sharing records for actions like approve, reject and recall Integration of Application with Salesforce.com by using SOAP web services API and Web Sphere Cast iron, SAP.
  • Provided salesforce custom solutions and technical development strategies using custom controllers, APEX Classes, Visual Force Pages, APEX triggers, SOQL & SOSL.
  • Designed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
  • Worked on creating and assigning Profiles, Roles and field level security to hide critical information on the profile users.
  • Customized email templates, Workflow Rules, and Approval Process, Approval page layouts and defined approval actions on them to automate the processes as per the business requirement.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
  • Developed email-to-case functionality for efficiently resolve customer inquiries via email and to capture email inquiries for Issue tracking mechanism
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
  • Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings
  • Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies.
  • Handling SIT (System integrated testing) and UAT (User Acceptance Testing) and the Go Live activities.

Confidential - Chicago

Salesforce Administrator/Developer

  • Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
  • Worked on using Data Loader to insert the data in to salesforce from Excel and as well as from Legacy systems.
  • Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Utilized SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
  • Utilized JavaScript and Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
  • Developed various Custom Objects, Tabs, Components, Master-Detail, Lookup relationships, Formula fields, validation rules and Visual Force Pages.
  • Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization and to the track usage for productivity and performance of business centers and their sales teams.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings for the B2B, B2C Salesforce.com platform.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks creating and maintaining user profiles and privileges. Generated Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
  • Scheduled Apex Batch jobs for processing large records.
  • Designed Validation rules, along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Worked on using Data Loader to insert the data in to salesforce from Excel and as well as from Legacy systems.
  • Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Confidential - Nashville, Tennessee

SAP SD Consultant

  • Supported day-to-day operations of the SAP S/4 HANA Sales & Distribution (SD) system.
  • Created functional specifications for enhancements, interfaces, forms and reports to support the OTC business requirement.
  • Coordinate the creation of test data for system, business process, integration, volume, and regression testing. Developed and Executed Unit Testing & Integration Testing in Sap and Fiori.
  • Coordinated with testing and basis team to test and confirm configuration changes with users before transport to production.
  • Imparted complex technical knowledge with ease to novice with good communication, interpersonal & writing skills. Proven abilities in end-user training, course material preparation and documentation.
  • Involved in Business User Requirement Specifications and wrote functional specifications for the RICEF which involved Creation of an enhancement to add new field to the sales order header. Involved in Business User Requirement Specifications and wrote functional specifications for the RICEF which involved Creation of an enhancement to add new field to the sales order header.
  • Prepared Test Plans and Test Cases using business and technical specifications.
  • Developed and executed test cases for Order to Cash process in Sales and Distribution Module
  • Conducted regression, unit and system testing using the automated testing tool Quality Center 10.0
  • Tested the SD transactions for field errors, missing data, and syntax errors in all the custom programs and modified the field changes
  • Responsible for developing and testing End to End scenarios like Order Capture, Order management, fulfillment and order delivery.


SAP SD Functional Consultant

  • Involved in various business meetings to analyze and document the business requirements. Prepared Functional Specification Documents for the Customized Reports and Interfaces.

    process mapping for the project.

  • Apparel and footwear (AFS) business process: Third party order, and order to cash process for rush order, stock order, contracts and Returns.
  • Customization of Return order, Backorder processing, Item Categories and Schedule line Categories.
  • Configured sales document types, deliveries, and Billing Documents.
  • Involved in fixing the production issues raised and using problem management activities to eliminate the root cause and to fix the recurring issues permanently.
  • Prioritization of issues based on the criticality and business impact, along with resolution within the defined SLAs.
  • Requirement gathering, functional specification preparation, unit testing and integration testing for system enhancements.
  • Coordination with Technical Teams (ABAP, Integration, Basis and Security) for any custom developments and issue analysis. Using Change Management activities to deploy bug fixes and enhancements.
  • Proposed and implemented many automation ideas to improve business as well as Production Support team's efficiency, thereby leading to an increase in productivity.
  • Worked with Infrastructure team for verifying and scheduling background jobs and Monitoring of the batch jobs that are scheduled and issues related to reports that are not generated as per user's expectation.
  • Interface with Stores POS system to track daily retail transactions, store traffic details in SAP for Inventory management and financial posting.
  • Worked on SAP AFS and SD related enhancements - Pricing, Outputs, Lead time Calculations, Lead time calculation enhancements based on VAS codes, Report Enhancements, Pricing configurations, Text determination.
  • Pricing customization (Pricing on SKU and Material Level, VAS Proposal, VAS Pricing conditions and Season Conditions).
  • Providing production support for SAP OTC users on Order management process, Availability check, removing over and negative allocation, removing order incompletion, contract referencing issues and month-end billing issues.
  • End User Training and support and make them understand the business process. Help the end user to Understand SAP and utilize the full strength of SAP.
  • Production support: Resolved tickets and worked with business users and developers to solve the issues.


Lead SAP SD/OTC/EDI Analyst

  • Involved in all the five phases of the ASAP Methodology: Project Preparation, Business Blueprint, Realization, Final Preparation, Go Live & Support.
  • Prepared Functional Specification Documents for the Customized Reports and Interfaces.
  • Configured the Account Groups, Partner Determination, Material Determination, Output Determination and Text Determination Procedure.
  • Customized and configured ATP check, Checking Groups, checking rules and control parameters through requirement types.
  • Configured new Pricing Procedures, which involved customization of Condition Tables, Condition Types, Access Sequences, and Condition Records for the whole Order to Cash (OTC) process.
  • Configured and Tested sales order types: Sales Documents, Sample orders Delivery Documents, Billing Documents; Master Data for Customers, Payment Terms, Incoterms, Sales Districts, Sales Office, Customer Groups, Sales Districts, Delivery priorities, Customer Calendars and Goods Receiving Hours and assigned them to the sales area.
  • Worked on Output Determination by using different Output Condition Records at the Sales, Shipping, Billing and EDI level transactions.
  • Maintained date proposal for billing plan types and assigned billing plan types to sales document types and item categories. Maintained date proposal for billing plan types and assigned billing plan types to sales document types and item categories. Defined overall rules for determining dates.
  • Defined and assigned schedule lines categories and configured schedule line determination by parameters such as item category and MRP type.
  • Applied Variant Configuration skills to customize existing business processes to fulfill diverse applications by utilizing variant tables and constraints used to enforce multiple restrictions within the configuration, Configuration Profiles, Classes, characteristics, object dependencies, variant pricing and setting up of variant tables, Class, Characteristics, BOMS and dependencies
  • Conducted and Trained end users on the SAP system and OTC flow.
  • Worked extensively on Order Management, Logistics Execution (LE)for delivery, shipments and route determination and interface to transport systems
  • Identified, Configured and maintained partner profile all the Trading partners and the corresponding message types for EDI transmission.
  • Worked with the service provider (True Commerce) to identify and review all mandatory and optional fields based on the Field mapping document provided, mapped them to the segments and fields of the corresponding IDOC structure/Basic Type in SAP (ORDERS01, INVOIC02, and DELVRY05).
  • Maintained the web-based version of transaction manager to ensure all EDI documents were mapped correctly, imported and exported correctly and in a timely manner.
  • Reviewed all the implementation guides and test files for each message type EDI 850, 810 and 856 provided by the trading partners to ensure that the IG matches the test files.
  • Maintained trading partner information in the cross-reference table for EDSDC and EDPAR tables.
  • Maintained CMIR information for all trading partners on-boarded for EDI 850.
  • Documented Functional specification for the development of custom tables in SAP for the UOM and quantity conversion. This was required to prevent failures of IDOCs due to different UOM being maintained by different trading partners.
  • Monitored and handled all Production support issues and Change requests from the business, reviewing/analyzing failed IDOCS and re-processing the IDOCS using WE19 and BD87.


Sr SAP SD/LE Consultant

  • Worked on functional analysis and preparing functional specs and developing for SD/LE Processes.
  • Understand the Business Requirements and document the functional specification required for the enhancement to prevent the same material being added into multiple line items and worked with the technical team to provide business solutions.
  • Identify customer's business flow and gap analysis, provide recommendations in key strategic areas.
  • Worked and Configured the system for Order Management, Pricing, Deliveries and Billing
  • Involving business users in critical discussions
  • Extensively worked on LE for delivery, shipments and interface building from shipments to third-party transport systems.
  • Worked on Routes and Route determination for Shipments.
  • Develop & design functional specs and implement procedures
  • Document functional specifications for interfaces, forms, and reports to support the OTC business requirement.
  • Develop and execute test cases for Order to Cash process in Sales and Distribution Module and Executed Unit Testing, Regression & Integration Testing of OTC Configuration
  • Coordinate with the basis team to test and confirm configuration changes with users before transport to production.
  • Documentation of all analysis, recommendations, configurations, enhancements, testing, and training.
  • Resolved production support tickets and performed configuration in the areas of pricing, listing & exclusion, and ATP.
  • Work with the ABAPers on the logic & support to develop various layouts & reports.
  • Executed FUT testing for all the new custom programs created by ABAPER’s for data migration.
  • Configuration in Master data - material group, material pricing groups, commission codes, customer group etc.
  • Configurations in Availability to promise (ATP), requirement type Material requirement planning, Planning time fence, checking rule, checking group, and strategy group etc.
  • Configuration in Logistics of various functions like shipping conditions, route determination including the configuration of shipping types, modes of transport, routes, transportation groups and loading groups.
  • Actively monitoring, solving ticket and production issues, change request and incidents logged through Footprints Ticketing System from SMEs.

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