SUMMARY:

• 11 Year of experience in IT Consulting - analysis, design, development, and testing of enterprise applications, 5 years’ experience in Salesforce Administration, and development on force.com platform
• Certified in Salesforce Administration, immense technical expertise in Apex and Visualforce
• Competent in analysing business requirements, identifying fit gaps and map AS-IS business process to TO-BE business processes
• Proficient in preparing functional, technical design, configuration documents, and training material for end users
• Experience in designing Custom Objects, Custom Fields, Field dependencies, Page layouts, Picklist, Alerts, Record Types, validation rules, formulas, automate business process flows using Workflows rules and approval process
• Hands on experience in implementing Salesforce Security model - OWD, Role Hierarchy, Sharing Rules, permission sets, connected APP, OAuth settings, Remote site settings etc.
• Experience in force.com development - Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, Visualforce Components, Controllers, SOQL and SOSL
• Experience in setting up Standard / Custom Reports and Dashboards
• Experience in data migration from legacy systems to Salesforce using Data Loader / Apex Data Loader and 3rd Party data extraction tools
• Experience in AppExchange applications like Cogna Compare, Outlook integration etc.,
• Proficient in configuring the Campaign Management, end to end Sales Process, Service processes and Chatter for Retailers, Communication and Manufacturing companies
• Proficient with testing process, and involved in System, SIT and UAT test phases
• Actively involved in Change Management activities - prepare training materials and supported end user training
• Experience in Object-Oriented Programming using Java, JSP and PL/SQL development
• Excellent communication, presentation and interpersonal skills, ability to collaborate effectively with the cross-platform environment and deliver
• Extensive experience working in V-Model and Agile methodologies

TECHNICAL SKILLS:

ERP Suite : Salesforce CRM - Sales and Service Clouds, Oracle e-Business Suite (Financials), Oracle Retail Suite

Programming Languages : Java, VBScript, Unix scripting, Visualforce, Apex, HTML, CSS

Integration Technologies : SOA, TIBCO, SOAP / REST Services, WSDL, XML

Database : Oracle 10x, SOSL, SOQL, SQL

Operating Systems : Windows 2xxx / NT, Unix / Linux,

Tools : Force.com IDE, Eclipse, Apex Data Loader / Data Loader, SVN, CVS, GitHub, Run deck, Jenkins

PROFESSIONAL EXPERIENCE:

Salesforce Consultant

Confidential

• Perform fit gap analysis, identifying data conversion objects and business process flows of the organization with respect to salesforce.com implementation
• Designed business process flows, configuration and functional design documents for the standard and custom solution for sales and service processes
• Configured and setup Organization’s hierarchy and Structure for the Roles in the Organization
• Configured various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Quotes, Activities, Accounts Merging etc., as per the requirements, defined custom fields and objects
• Created Profiles, Users, Roles based on Organization hierarchy and implemented Record-Level and Field-Level security and configured sharing settings in compliance with the Organization security needs
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approval process
• Developed custom UI using Visualforce, HTML and CSS, implemented business logic using Apex Triggers
• Actively involved with the integration team to support for the integration mapping with external Order Management, Master Data and financial ERP systems.
• Configured end to end customer support process to manage customer queries and cases - includes case management, queues, workflow, escalation and auto-response rules
• Prepared data conversion strategy, data mapping sheets and converted data from source system to SFDC
• Developed standard and custom Reports and Dashboards as per the customer requirements.
• Involved in System and SIT preparation and executed. User Acceptance testing with the business users.
• Participate in defect triage meetings and helped resolving the functional and technical defects
• Involved and supported Business User Acceptance Test preparation and execution activities
• Support Change Management team for training material preparations and communication process to the business

Salesforce Admin / Developer

Confidential

• Translate business requirements into well architected solutions that best leverage the platform.
• Perform detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages using the extension controller according to the clients’ requirement
• Responsible to create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Leverage SOQL & SOSL for data manipulation needs of the application using platform database objects
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Developed custom Error handling mechanism to catch exceptions and display them on custom Visualforce pages.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound
• Messages to manage the Workflow & Approval process
• Responsible to prepare data mapping, migration of data from legacy systems to Salesforce.com Objects and fields.
• Managing Sandboxes - Create/Delete/Refresh. Use Force.com CLI and perform Automated Metadata Export
• Involved in identifying and preparing the integration mapping sheets with the Architecture team between Salesforce and other ERP Systems.
• Peer reviewed technical and functional designs prepared by the teams
• Involved and supported testing phase and resolved functional and technical defects

Salesforce Admin / Developer

Confidential

• Analyse and understand the business requirements, and prepare the business process flows, use cases, configuration and functional design documents
• Perform the POC for the business processes and demo the solution to the functional and business analysts
• Setup and maintained Personnel Accounts
• Setup and configure the Service cloud processes in order to meet the business requirements
• Prepare the integration mapping sheets to integrate the item management, price list, inventory and customer data from the external ERP systems
• Provide functional knowledge to the development and test teams to develop the code and prepare the test cases
• Peer review the technical designs and system and system integration test cases
• Support the dev and test teams to clarify the functional and technical queries
• Analyze and resolve the configuration and custom defects

Salesforce Admin / Developer

Confidential

• Analyse and understand the business requirements and fit gaps identified during CRP sessions
• Prepare configuration and functional design documents for the standard and custom solution
• Configured various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Accounts Merging, Dashboards and Reports - Developed custom fields, page layout for standard objects like Account, contact, Leads.
• Created Profiles, Users, Roles based on Organization hierarchy and implemented Record-Level and Field-Level security and configured sharing settings in compliance with the Organization security needs
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approval process
• Developed Visual Force Pages and used Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page
• Developed Custom Email Templates inside Visual force page and under Communication templates section.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Responsible for understanding the data migrating requirements and analyse data to be loaded from legacy systems to Salesforce.com – Maintained data integrity - including data cleanse, Apex Data Loader.

System Analyst

Confidential

• Participated in Analysis and Design phase to understand the business requirements and identify the functional and non-functional requirements
• Prepare Business process and functional design documents and work with the Business teams to review and agree on the solution and sign off
• Responsible to prepare the integration mapping and design documents for various integrations involved between the Master data management, merchandising systems, vendor, legacy systems with Siebel CRM
• Responsible to work with development leads and technical architects to estimate the build efforts and coordinate with project managers for the delivery
• Responsible to transition the functional designs and integration design documents to development lead to convert into technical designs and build.
• Provide functional support to the development and test team as needed
• Review the technical designs and support development teams to provide any clarifications and enable dev team to build the integrations as per design
• Provide functional and system integrations KT to the test team, and support to prepare the system and system integration test cases.
• Actively involved in the test phase to ensure all integrations have been system and system integration tested
• Involved and managed defect triage process. Supported dev team in resolving the issues where required.
• Managed communications, tracked and reported the Integration delivery status to the Program / Project Managers.

Software Engineer

Confidential

• Analysis of the functional design document and prepare the low level technical design
• Develop the web pages, email campaigns using Java / JSP / Servlets / HTML technologies
• Write Junit scripts to perform the unit testing
• Peer review the code and share the comments
• Analyze and resolve the defects identified in testing phase
• Report the progress to the development lead

Software Engineer

Confidential

• Analyse and understand the functional design documents, prepare the low level technical designs
• Prepare the low level technical designs and write the pl/sql code for the enhancements / customizations
• Involved in the development backend code, altered tables to add new columns, Constraints, Sequences and Indexes as per business requirements.
• Developed DDL and DML Queries using different joins, sub queries and nested query in SQL query.
• Created Database Objects like tables, Views, sequences, Synonyms, Stored Procedures, functions, Packages, Cursors, Ref Cursor and Triggers.
• Unit Tested the code developed, and reported status to the development leads
• Analyzed and identified the root cause of the defects and resolved