SUMMARY:

• Federal Security Clearance attained (Reliability - Status), Working in crown cooperation ( Confidential ) through leading consulting firm - Confidential
• Professional, Talented, Highly Trained & Certified Scrum Master / Delivery lead in accordance with Traditional, Agile Waterfall & In house methodology, practices and methods.
• Developed, Managed / led the team, deliverables and related Project / Sprints Artifacts for Strategic Enterprise wide and complex Transformation program for Confidential ‘ Confidential ’ for 4 countries for 8 Channels.
• Implemented customer onboarding project for Retail banking and Wealth Management group for Confidential
• Manage the Delivery for Online Financial Planning tool for Confidential - Wealth Management
• Digitizing the customer account opening e-forms / electronic signatures, business rules /workflow for Online Banking & Staff Facing channels for Confidential in record time.
• Executed the Process mapping and GAP Analysis for customer loyalty program and CRM for Retail and Wealth Management Client which increased product cross sales and customer retention resulting in 5 Million USD profit for Confidential US.
• Experience in process mapping, interface analysis & Story mapping, developing business cases and producing detailed system requirements & system integration specification documentation.
• Crafted and produced Requirement package to Led the implementation of 3 call centers including voice bio and agent desktop display.
• Agile / Scrum:
• Facilitated / Led Daily scrum meetings, spring planning, spring review, and sprint retrospective .
• Worked with Product owner On Artifacts Such as Product Backlog , Sprint Backlog , and Sprint Burn down/Release Burn down .
• Managed / facilitated sprint planning for multiple Scrum teams and handled concurrent projects in both Agile and Waterfall development environments.
• Encouraged team hard work and boost performance by rewarding on accomplishing key milestone / quality shippable product
• Hands on experience in Migrating the Projects (Initiative) from Waterfall to Scrum.
• Hands on experience in using different Agile techniques: like XP , Kanban , Crystal , FDD , ATDD , TDD & Pairing , Automated Testing, Agile Games
• Trained and coached the project team for the better understanding and increasing the efficiency of Scrum / Agile environment.
• Worked with stakeholders / product owners to prioritize the requirements for sprint.
• Worked on Online Campaigns and Trigger for Confidential - Wealth Management for Next Best Action (NBA).
• Worked on RM Leads Assignment and Portfolio Management for Confidential Wealth Management .
• Worked on initiative to launch co-branded card for Confidential from inception to completion. Independently managed the stakeholders from various LOBs: Vendors, Card Product team, Card operations team, Collection, Fraud, Contact center & CRM. Project included inbound / outbound file analysis, data mapping, field level mapping and overseeing changes in the bank’s host system.
• Digital:
• Worked as Agile Consultant /IT PM for Confidential US on the digitization program for Leads \ campaign & triggers generation and delivery for customer facing and Staff front end screens and system.
• Data:
• Served as Agile Consultant / IT PM on a data migration initiative for BMO. Project included migrating data from a legacy platform to BMO Platform. Involved in process mapping, data / requirements analysis, AS IS / SWOT analysis and producing detailed system requirement specification.
• Led the project for developing a data reservoir (Data Lake) for Confidential for 4 markets to capture the data from multi-channel and different sources (structured and unstructured) and made available for Analytics and MIS reporting.

CORE COMPETENCIES:

• PMI/ PIMBOK
• Waterfall
• IIBA/BABOK
• Incremental
• Analytical / creative thinking
• Agile/SCRUM/KANBAN/Sprint
• Problem solving approach /Coaching
• ITIL /ITSM
• Spiral
• Team management / leadership
• Requirement workshops (JAD session) / Focus Groups
• BRD/HLRD/ User stories / Product backlog/ Epics
• Retail / Commercial Banking /Wealth Management
• Brainstorming / Process Mapping / Story Mapping /
• SRS/FRD/SDD / Sprint backlog
• All Payment Cards including Credit / Debit Card (EMV, Interac, AMEX) TS2/ Confidential and Gift Cards
• Interviewing / Surveys / Questionnaire
• Business Case / Project Charter
• Document Analysis
• Project Plan / Test Plan/ Requirement Management Plan
• Data Management /Processing / Governance/ Data Lineage
• Interface Analysis
• RFP / RFQ/RFI
• Customer Loyalty / Rewards points/ Air miles
• Job Shadowing (Active/ Passive)
• Coverage Matrix (Requirement traceability)
• Use case Analysis
• Enterprise Mapping
• System Design and Architecture
• Strategic Sourcing / Contract Negotiations/ Client Facing and Customer Engagement
• Prototyping / Screen & Report mockup
• Release plan / Configuration Management Plan
• Vendor Management / In Sourcing & Outsourcing

TECHNICAL SKILLS:

Data Processing and Data Lineage: Data Analysis, Identifying the Data element to accomplish certain functionality, Creating Data Element Catalogue, Identifying Data Values and Exceptions, Data Transformation and Encryption, Working on Unstructured Data, Data Cube and Segmentation, Data Flows and Modelling using ERwin, Defining Facts and Dimension and Subject Area - Working Knowledge of Hadoop (Informatica)

Business Process Orchestration & Technology Transformation: Process analysis & modeling, System process flow and optimization, managing focus group workshop Hands on Experience using TOP Team tool for Requirement Management, Requisition Pro for Business Rule and IBM Clear Case for Use Cases

Agile / Scrum: User Story, Story mapping, acceptance criteria, Use case, Document

SDLC: System Design / Development, System Specifications Documentation, System Design & Architecture Prototype, System Functional Testing (Test Planning, Test Scripts, Test Execution) files transfer (on line / batch interfacing

ITIL / ITSM: System configuration / change management, problem management, & service cataloging, system release, version controlling, issue logging

UML: (Rational Rose) using MS VISIO and ERwin

Java /J2EE Web Method Technologies: JAVA Scripting, Applets, Servlet

.NET Platform & Microsoft Technologies: C#,ASP.NET,HTML,DHTML,VB.NET

CRM & MS Dynamics and Visual source safe: Microsoft Content Development Server, Microsoft SharePoint Portal, MS Project server, MS SQL server including (T-SQL, Stored Procedure, SQL Reports, SQL Reporting Services), MS EPM server and Project 2007 Server

Software/Tools: Assembly XML, MS Office, C/C++, JAVA, MS Project, PM Clarity, Core FPT, Putty, Snagitt

Database: FoxPro, MS-Access, SQL-Server, ORACLE 10G, MS SQL /TSQL Oracle SQL developer

PROFESSIONAL EXPERIENCE:

Confidential

Senior Agile Consultant

Responsibilities:

• Working on Data warehouse consolidation program for Confidential - RRS (Regulatory return system), tri party agency including CDIC, BOC and Confidential .
• Working on Data Stocking and Catalogue program for Confidential and formulation of Centralized Data Dictionary / Data Glossary.
• Project research report with Analysis and recommendations BRD, HLRD, Use cases,, User stories, SRD , Test Plan, Requirement Management Plan, Change Management Plan, CR’s, business case with ROI, Impact Assessment
• Managed relationships and communication with the business owners, developers, and project contributors /Stakeholders.
• Led the project and steer Co meeting as frequency agreed.
• Working on Migrating the Projects (Initiative) from Waterfall to Scrum.

Confidential

Agile Consultant / Scrum Master / PM

Responsibilities:

• Worked on Cyber security / digitalization system security assessment program - Mapping with Business rule repository. Delivered BRD, SRD, User Stories, and performed story mapping for different LOB’s stream.
• Worked with international monetary authorities like HKMA, MAS, FED, BOC for risk assessment initiatives and cyber security / digitalization requirements BRD, SRD, User Stories, and performed story mapping for different LOB’s .

Confidential, Chicago, Buffalo

Agile Consultant / Scrum Master / PM

Responsibilities:

• Worked on Implementing Digitization and Transformation Program for Retail Banking and Wealth Management - North America region.
• Managing all Digital Channels (Email, Mobile, PUSH Mail, Digital Messages, SMS, Direct Mail, IVR, Staff front end) Multi channel campaign management through single platform.
• Manage a team for approx. 25 + globally (BA, Dev & Testing and Vendors) for the Global Delivery following Agile methodology.
• Worked on Staff front end / desktop changes
• Crafted the User Stories and Prioritized the delivery of account activity based triggers and leads converted to Sales opportunities based on customer needs, buying pattern, Online browsing behavior, from Sales opportunities to product offering and Customer On boarding, online account opening, using Agile methodology (JIRA & Confluence tool )
• Working on creating a Data Reservoir using Hadoop for Data capturing from multi-channel data sources for Analytics and Dashboard Reporting using Agile methodology (JIRA & Confluence tool )
• User Stories, Product backlog, Sprint Backlog, BRD, HLRD, Use cases, SRD, Test Plan, Requirement Management Plan, Change Management Plan, CR’s, business case with ROI, Impact Assessment
• Managed a team of 5 BA’s and 2 coops students, from onboarding to appraisal, training to termination. End to end HR cycle leading a team with diverse background and attained organizational objective.
• Coaching, Motivating, Building team confidence for timely delivery.
• Managed Project Budget 10 M$ and resource allocation and tools and technology acquisition.
• Managed relationships and communication with the business owners, developers, and project contributors /Stakeholders.
• Crafted business and non-functional requirements through a variety of techniques including user stories, use cases, story mapping, data modeling, process flow modeling, screen mockups, report mockups, Document business rules etc.
• Led / Facilitate requirements gathering meetings including kickoffs, story mapping sessions, software reviews and demos.
• Assist project team including Scrum Master / senior management in estimating, managing, and prioritizing product backlog.
• Lead / assist with acceptance testing & Performed scope creep and CR management.
• Conduct organizational impact assessment for infrastructure readiness and managing the Sprint / project risk
• Led the project and steer Co meeting as frequency agreed.
• Working on Migrating the Projects (Initiative) from Waterfall to Scrum.

Confidential

Agile Consultant /Scrum Master /IT PM

Responsibilities:

• Worked on online appointment booking for RM for Wealth Management Customer following Agile methodology (JIRA & Confluence tool. Delivered User Stories, and performed story mapping for different LOB’s stream including Wealth Operations, Sales and Branch Networks
• Worked on online account opening (Credit Card- Application) E-forms, e signature and mapping with Business rule repository following Agile methodology (JIRA & Confluence tool). Delivered User Stories, and performed story mapping for different LOB’s stream including Cards, Collection, fraud, contact center CRM (Cordiant & PEGA).
• Worked on Aeroplan migration from Confidential to TD on Agile methodology. Involved in process mapping, interface analysis, developed use cases and produced road map documentation.
• Delivered Tim Horton’s double card on Agile methodology conducted inbound / outbound files analysis, data mapping, functionality with field level mapping, User Stories.
• Managed a team of 3 BA’s and 4 coops students, from onboarding to appraisal, training to termination. End to end HR cycle leading a team with diverse background and attained organizational objective.
• Managed concurrent, multi-million dollar programs for Card, PEGA & collection technology.
• Successfully delivered project work packages complying Confidential EDF (Enterprise Delivery Framework) and CERM ( Confidential Enterprise Requirement Management) using Microsoft SharePoint sites and TOP Team.
• Hands on expertise in using (COTS) IBM CLEAR CASE, Requisition Pro, Microsoft SharePoint and Top Team Tool for requirement management.
• Identifying interdependencies, conducting JAD session, data processing / data management & process modeling, data lineage using Erwin tool.
• Experience in solutions design under multi-vendor discipline, working with project team (locally and offshore) preparing User stories (BRD), managing focus grouped exercises, facilitating brainstorming sessions, process GAP documentation, technical solution documentation, requirement traceability and solution configuration & integration.
• Creating IT strategies and scoping requirements from IT stakeholders, performing trend analysis and cost benefits analysis for business cases.

Confidential

Agile Consultant /Scrum Master /IT PM

Responsibilities:

• Worked on M&I CRM migration Initiative using AGILE methodology for BMO from legacy platform using Microsoft SharePoint.
• Worked on CLR (Commercial lending redesign) initiative for BMO using KANBAN approach and (CLARITY TOOL). Involved in Process mapping / modeling, requirement analysis, AS IS analysis, SWOT analysis and producing detailed system requirement specification document.
• Delivered MECH 2 project phase - 1 for BMO, inbound / outbound files analysis, data mapping, and functionality with field level mapping.
• Delivered successful solutions under multi-vendor discipline working with project team (locally and offshore).
• Data governance, process mapping, communication planning, lean using 6 sigma & RACI, identifying critical path.
• Creating IT strategies and scoping requirements from IT stakeholders, performing trend analysis and cost benefits analysis for business case.

Confidential

Project Manager / Senior IT Business Consultant

Responsibilities:

• Worked with TDMBNA for their strategic program for card portfolio migration from Confidential Platform to Confidential platform.
• Worked for American Express Bank Canada for the optimization of the card fulfillment process resulting in reduces the SLA time for a day and Costco card migration from magnetic to chip card.
• System design and project delivery for new cards (fishing, hunting and apprentice) for ministry of Natural Resources Ontario in a condensed timeline.
• Requirement analysis for (Presto Cards- Ministry of Transportation) for new card design in aggressive timelines.
• Worked as IT SME for (health cards- Ministry of Health (e-Health) new card design and process automation to reduce the SLA
• Responsible for the solution design / delivery and business process automation for the assigned Clients as per PCI DSS compliance wherever applicable ( Confidential, AMEX, gov’t clients i.e. MTO, MNR & MOH).
• Lead the technical team for product / service design and application development / delivery.

Confidential

Senior Project Manager

Responsibilities:

• Implemented a self-service requisition system and induction of the service cataloguing & demand management system using Oracle ERP using Agile methodology saved 1 million USD.
• Introduced an automated, centralized vendor registration & payments process and Implemented a solution which led to the SLA efficiency from 30 days to 15 days.
• Worked with IT compliance and risk teams on Confidential (risk control and self-assessment) initiative - bank wide system security implementation and data security and encryption.
• Introduced an automated, centralized vendor registration & payments process and Implemented a solution which led to the SLA efficiency reducing from 30 days to 15 days.
• Responsible for the business process automation for the strategic program business process consulting & system implementations planning and rollout.
• Responsible for all 3rd party supplier relationship management & scorecard assessment.

Senior Business Analyst / Project Manager

Confidential

Responsibilities:

• Delivery of CRM program (using Microsoft Platform) in record time which led to a cost saving of 0.8 Million USD.
• Laded & implemented the customer loyalty program which increased the product cross sales and customer retention resulting in 5 Million USD profit.
• Established project / program governance in PMO as per PMI standards using Microsoft EPM leading to a cost saving of approximately $2MM USD.
• Implementation of ITIL service desk and problem management process through HP Open View for robust control and process monitoring which increased the SLA efficiency.
• Technology consultancy / process automation.
• Accountable for change management and configuration management

Confidential

Senior Business Analyst / Project Manager

Responsibilities:

• Developed & implemented the intranet site for team collaboration & document management using Microsoft Platform.
• Implemented the customer information system using SDLC processes in Microsoft Platform.
• Revamped the internet site in record time to manage the campaign & product promotions which saved approximately $50,000 USD.
• Crafted and automated the payroll, HR and employee onboarding & engagement project.
• Responsible for all the E-Channel banking system implementation & integration in coordination with the regional teams.
• Managed in-house development team for the business process automation as per SDLC.

Confidentialan

Software Quality Analyst / Business Analyst/Project Manager

Responsibilities:

• Designed and developed payroll system in VB 6.0.
• Worked under aggressive timeline for launching of the credit card product.
• Automated the MIS generation and batch running process using J2EE platform.
• Software development & quality assurance.
• Software Integration / Implementation.
• MIS