SUMMARY:

• Extensive experience as Salesforce.com Admin/Analyst/Developer in IT industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include requirement gathering, requirement analysis, design, configuration, administration, process automation, implementation & enhancement of platforms in Salesforce.com.
• Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs;
• Fresh Salesforce Implementations, re-implementation projects our within my skillset and experience
• Experienced in managing Salesforce related projects, building solutions to support business processes for different departments including but not limited to Sales, Service, Marketing, Finance, Product teams;
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce.com custom objects, lookup relationships, junction objects, master-detail relationships;
• Implemented Conga products for Order Form processing and integrate it with Adobe Esign and Docu Sign eSignature solutions. (Conga Composer, Conga Trigger, Conga Batch, and newly introduced Conga Enterprise solution Package)
• Extensive hands on experience on Sales Cloud, Service Cloud, and Community Cloud applications
• Einstein Analytics implementation to get deep insights into the Sales performance and Finance reporting to the Managers
• Expert in Process Automation: Process Builder, Workflow, Assignment, Escalation rules, Approval Processes;
• Visual Flows guru;
• Extensive experience in configuring Custom Objects, Custom fields, Page layouts, Custom Tabs, Email Templates, Reports and various other components as per the client and application requirements;
• Implemented Case Management, Opportunity/Quote Management, Campaign/Lead Management;
• Involved in analyzing the business requirements and customizing various standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards;
• Proficient in Data migration and integration using tools Data Loader, Jitterbit, Workbench, and Force.com IDE;
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center;
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups;
• Experience with implementing 3rd party AppExchange products such as but not limited to Conga, Adobe Esign, Conga, Docu Sign, Dupe Blocker, and etc.
• Solid understanding of CRM Fusion products, Monarch migration tool.

PROFESSIONAL EXPERIENCE:

Confidential, Holmdel, NJ

Sr. Salesforce Administrator/Business Analyst

• Worked with management, strategic planning & analysis staff and end-users to create/fine-tune the processes in the platform;
• Came up with and implemented solutions to meet business needs as they were changing, to maintain the platform to work smoothly through the changes.
• Managed projects to improve the efficiency of different end user groups within salesforce;
• Have helped to build a positive relationship with stakeholders from different teams across the company
• Was main point of support for teams on Service Cloud, Community Cloud, Pardot, Knowledge Base, Adobe Esign, Conga, Dupe Blocker.
• Re-built Role Hierarchy, custom profiles, page layouts, reports, dashboards, custom objects, translation workbench, lead assignment, and lead conversion rules;
• Configured the Case Assignments, Entitlement Management, Milestones to help the service team to manage their SLAs;
• Configured Community Cloud website which was used to support vast customer base;
• Re-built the ticketing process for the Salesforce team within Salesforce using Visual Flows, giving more power to all the users involved to easily follow and track their cases and chatter each other;
• Created and documented application requirements by working together with stakeholders;
• Developed Visual Flows to improve the efficiency and automation of sales, support, marketing processes;
• Managed the application testing process, which includes appropriate testing environments and coordinating actual application testing;
• Kept abreast of new Salesforce features and functionality and provided recommendations for process improvements, Salesforce Release Management;
• Trained new and existing users on how to use database applications;
• Kept application users informed about system functionality and enhancements;
• Created and maintained documentation on processes, policies, application configuration and help related materials for users as database applications are developed;

Environment: Salesforce, Lightning Experience, Conga, Adobe Esign, DocuSign, Visual Flows, Pardot, Service Cloud, Sales Cloud, Community Cloud, Apex, Lightning Components, Salesforce CPQ, Ring Central, Agile methodology

Dialight Corp, Farmingdale, NJ

Salesforce.com Administrator/Analyst/Developer

Responsibilities:

• Worked with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers;
• Daily administration and support of Salesforce database including creating and maintaining Role Hierarchy, custom profiles, page layouts, reports, dashboards, custom objects, translation workbench, lead assignment, and lead conversion rules;
• Created and maintained customized reports and dashboards;
• Created and documented application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
• Created Visual flows to improve the efficiency and automation of sales process;
• Managed the application testing process, which includes appropriate testing environments and coordinating actual application testing;
• Kept abreast of new Salesforce features and functionality and provided recommendations for process improvements;
• Trained new and existing users on how to use database applications;
• Kept application users informed about system functionality and enhancements;
• Provided application users with technical support;
• Developed Apex classes and Visualforce pages to make application more flexible and user-friendly
• Logged and tracked identified system problems through resolution;
• Created and maintained documentation on processes, policies, application configuration and help related materials for users as database applications are developed;
• Implemented Conga Products: Conga Composer; Conga Workflow; Conga Conductor, to automate Quotation process, send product and other reports to internal and external people with desired type of file attached to the email;
• Integrated four ERP Systems using Jitterbit to consolidate Booking, Shipping, available inventory, quote and Debit Claim information.

Environment: Saleforce.com platform, Conga Composer, Conga Workflow, Conga Conductor, Jitterbit, HTML, Windows XP, Visual Flows, Visualforce Pages, APEX

Confidential, Azerbaijan

Salesforce Administrator / Business Analyst

Responsibilities:

• Involved in requirements gathering, prepare requirements, design documents and convert requirements into technical design.
• Created Custom objects and Lookup relationships associated to Cases in providing guest related data to the service representatives.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Worked with QA to prepare test Cases for testing the functionality of the software.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security and created permission sets whenever required.
• Data uploads using Data Loader and other data migration tools
• Assist with analysis efforts and documentation with product owners to maintain product documentation.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Used the analysis to help on operating decisions and to improve the Business process.

Environment: Saleforce.com platform, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Excel, Word, Saleforce.com Data Loader

Confidential

Business/Account Analyst/System Administrator

Responsibilities:

• Gathered requirements by interviewing the various businesses involved and created / developed new functionality in the application to meet client requirements.
• Managed the functionality and efficiency of a group of computers running on an operating system
• Designed and developed Use Cases, Activity Diagrams., Sequence Diagrams, and OD using UML.
• Thoroughly studied the requirements for the process re-engineering.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Conducted Joint Application Development (JAD) sessions with IT groups.
• Collaborated with project manager to organize training material and write user manuals.

Environment: Project Management Software, Excel, Word, MS VIsio