SUMMARY:

• Salesforce Administrator/Developer with 5+ years of experience in Salesforce.com platform and total of 6+ years in IT.
• Adept in recommending business solutions and assessing business requirements to automate or improve processes using Salesforce CRM with hands - on experience in Sales cloud, Service cloud and marketing cloud.
• Competent in all administrative tasks: Creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developing Formula fields, Work Flow rules, Validation rules.
• Extensive experience on Apex development: Creating Objects, Apex Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience in integrating and implementing SOAP and REST API’s.
• Hands on experience with Salesforce Mobile SDK- HTML5 Apps, Forceios Native Apps (IOS), Forcedroid Native Apps (Android) & Hybrid Apps.
• Ability to Effectively design custom user interfaces for desktop and mobile apps using Visualforce.
• Experience in handling data integration and migration using tools like Salesforce Apex Data Loader and Informatica JDE.
• Proficient in Generating Reports, working knowledge in CPQ and salesforce communities, experience in developing lightning components, Dashboards, customized reports and analyzing the data in Salesforce.
• Exposure to Object Oriented programming like Java and web technologies like HTML, XML, CSS, jQuery, Bootstrap and JavaScript.
• Ability to Perform querying using SOQL and SOSL queries in Salesforce platform database. Performed database normalization and optimization using database tools.
• Experience in Case Management using Assignment, Escalation, Workflow rules and Actions.
• Experience in web service Integrations, TIBCO Integration and Informatica(ETL) Integration with SOAP, REST and Bulk Data API’s.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Web-Lead, Email-Case, Salesforce Sites, Customer Portals/Communities with SSO authentication.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Extensively worked on Salesforce.com Sandbox and Production environments. Handled deployment between sandboxes and production using Eclipse IDE.
• Has experience in software Development Processes like SDLC, Software Testing Life Cycle (STLC), Waterfall, Test Driven Development (TDD), Iterative and Agile Methodologies.
• Excellent communication and inter-personal skills, habituated to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude with ability to make the best use of individual resources.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, API s, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data-Loader, Roles & Profiles, Lightning Visualforce components.

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Middleware Tools: : Software AG Web methods.

Databases: Oracle 9i, MySQL, SQL Server

Operating Systems: Windows, Linux.

Languages: C, C++, Java/J2EE, Python.

App/Web Servers: Apache, Tomcat, WebLogic, WebSphere.

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, VA

Salesforce Developer

Responsibilities:

• Built required functionalities in a sandbox environment with Visual force and Apex before it is passed to the Admin for scheduled deployment.
• Worked extensively on Visualforce pages, Visualforce Custom Controllers components for creating various user interfaces for different Users and Customers.
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes,
• Extensions, Components to suit the needs of the application using Eclipse.
• Involved in development of Native and Hybrid Apps in Salesforce Mobile SDK.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Partner portal configuration, UI changes.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Generated SOSL and SOQL statements to search the information.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Created visual flows, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Customized objects and fields using master detail relationship, look up relationship depending on the requirements.
• Customized the Dashboards to track usage for productivity and performance of business centers and then sales teams.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on ETL tools to migrate the information from another database. Built APIs with Salesforce.com Apex SOAP/REST Services.
• Integrated salesforce data with external systems by formulating salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Worked with Sales and Marketing teams to gather requirements for the Salesforce customizations.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component &Controllers), Salesforce.com Data Loader, Integration, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Sandbox and production environment.

Confidential, Seattle, WA

Salesforce Consultant

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Effectively used the out of box Salesforce functionality to manage Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Events, Reports and Dashboards.
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Worked on agile methodology of development for all the project requirements given by the BA Team. Participated in regular scrum meetings between BA and Developer team to discuss issues and goals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Used data loader to create the SDL files and configured the data loaders to load the data into salesforce on a nightly basic using batch commands and windows scheduler.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and DataLoader for data migration, insert, update, and bulk import or export of data.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction bjects to establish many-to-many relationship among objects.
• Worked on sharing settings i.e. Organizational-Wide Defaults, Visibility Settings and Sharing Rules for different standard objects.
• Extensively worked on Profiles, licenses, permission sets, assignment rules, public groups Metadata and the Metadata API.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Developed UI using HTML, JavaScript, AngularJS, CSS and JSP.
• Provided training to internal business users to use application and develop their own custom reports.
• Secured applications using profiles, groups, field level security, sharing rules, and permission sets.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, DataLoader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, visual force

pages, custom reports.

• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations

with Salesforce.com.

• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and

Opportunities.

• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Developed Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application.
• Followed Agile methodology for the execution of day to day work related activities.
• Used sandbox for testing and migrated code to deployment instance after testing.

Environment: Windows XP, Force.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential

Jr. Java/PLSQL Developer

Responsibilities:

• Involved in Business Analysis and Requirements Gathering.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Developed user interfaces using HTML, CSS, JavaScript and JSPs.
• Deployed the application on Tomcat server at client locations.
• Database and Screen design as per customer requirements.
• PL/SQL coding at the database level for the new objects.
• Documentation, creation and execution of test cases.
• Stored Procedures in the application.
• Used Eclipse for development of applications.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Java Developer experience in Analysis, Architecture, Development, Implementation and Integration of Client-Server and standalone applications using Java (Object Oriented Design and Methodologies).

Environment: Java, Eclipse, JSP, PL/SQL, SQL and Windows.