Technical Analyst Resume

SUMMARY:

I design and manage user acceptance testing for desktop and mobile platforms in call centers and more. I am a link between the IT community and the user community. My plans result in excellent, error - free user experience. I also have extensive customer service skills informed by a degree in social work.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Technical Analyst

Confidential, Basking Ridge, NJ

Managed complex business requirements analyses for company software projects and delivered on time or ahead of schedule
Increased database security while decreasing costs by 5% for e-mail routing software using efficient routing rule standards implemented company-wide
Implemented multiple enhancements that decreased order processing time and increased sales
Ensured that new software met all requirements in the most efficient and effective manner through creation of requirements templates and use of HP Quality Center
Prepared and executed a wide range of User Acceptance Testing and Certification activities for desktop and mobile platforms

Sales and Service Representative

Confidential, Suffern, NY

Provided customer service, including resolving escalated calls
Used cold calling, telemarketing scripts, and other strategies to increase sales
Performed accurate, fast, error-free data entry