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Technical Analyst Resume

SUMMARY:

  • I design and manage user acceptance testing for desktop and mobile platforms in call centers and more. I am a link between the IT community and the user community. My plans result in excellent, error - free user experience. I also have extensive customer service skills informed by a degree in social work.

TECHNICAL SKILLS:

  • User acceptance testing in desktop and mobile environments
  • Expert in Quality Assurance Testing, including HP Quality Center
  • Strong Project Management, Collaboration and Analysis
  • Evaluation of User Experience
  • Customer service, including taking escalated calls

PROFESSIONAL EXPERIENCE:

Technical Analyst

Confidential, Basking Ridge, NJ

  • Managed complex business requirements analyses for company software projects and delivered on time or ahead of schedule
  • Increased database security while decreasing costs by 5% for e-mail routing software using efficient routing rule standards implemented company-wide
  • Implemented multiple enhancements that decreased order processing time and increased sales
  • Ensured that new software met all requirements in the most efficient and effective manner through creation of requirements templates and use of HP Quality Center
  • Prepared and executed a wide range of User Acceptance Testing and Certification activities for desktop and mobile platforms

Sales and Service Representative

Confidential, Suffern, NY

  • Provided customer service, including resolving escalated calls
  • Used cold calling, telemarketing scripts, and other strategies to increase sales
  • Performed accurate, fast, error-free data entry

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