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Dynamics 365 Engineer/consultant Resume

Las Colinas, TX

SUMMARY:

  • Over fifteen years in Application Development, Business Analysis, Dynamics AX Consulting and Support, AX Security Administration and Process Design
  • Specialist in Supply Chain, Trade and Logistics, Procurement & Sourcing, Inventory and Warehouse Management, Finance, Talent, Attract, and Product Information Management in Confidential Dynamics AX for multiple Implementations
  • Successfully executed multiple end to end Confidential Dynamics AX implementation and upgrade projects
  • Serve as Consultant, Analyst, Admin, and Trainer roles in multiple Confidential Dynamics AX implementations
  • Have been involved in Full Cycle implementation of numerous distributions such as enterprise data, billing, e*commerce, retail, telecommunication, financial, pharmaceutical, aerospace, nuclear, ERP and CRM systems
  • Background expertise includes projects involving various Confidential Dynamics AX modules including Financials (GL/AP/AR), Trade and Logistics (Purchasing, Sales, Inventory & Warehouse Management), Procurement and Sourcing, Product Information Management, Sales and Marketing, Project, and support of related modules
  • Enterprise application analysis, testing, SSRS reporting and query scripting for Confidential SQL Server, and Oracle
  • Creation of formal master project plans, Fit - gap analysis, process mapping, Data Migration, and Employee Training
  • Analytical, methodical, and resourceful approach to problem-solving, identifying root causes and corrective actions to meet short- and long-term business, financial, and system requirements
  • Results-oriented professional with solid analytical, technical, accounting, and communication skills

PROFESSIONAL EXPERIENCE:

Confidential - Las Colinas, TX

Dynamics 365 Engineer/Consultant

  • Serve as a Confidential Dynamics AX Engineer, and a techno-functional leader to solve technically complex Dynamics AX problems, customizations, implementations, and upgrades in a fast-paced, widely used solution
  • Work closely with other Consultants to integrate cross-product solutions
  • Utilize my technical and relationship skills to the success of the Dynamics AX solution and the customers perception of value
  • Drive the discovery of potentially unique solutions for each customer situation using advanced diagnostic tools
  • Collaborate and help my colleagues by sharing the results of my investigation and fit gap analysis
  • Responsible for troubleshooting and resolving unique solution for each customer situation
  • Uncover software defects and have opportunities to improve the customer experience as well as to influence the current and future design of Confidential Dynamics AX by sharing my findings with the product team
  • Manage relationships with our premier customers and provide functional and technical documentation for the design, implementation, upgrade, and troubleshooting
  • Report software bugs and be an advocate for product improvement using customer feedback and suggestions
  • Use Confidential advanced diagnostic tools for debugging and perform root cause analysis
  • Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service, site visits regarding technically complex, escalated problems
  • Engage and collaborate with other Consultants, in gaining resolution to critical, complex issues
  • Provide exceptional customer service in complex environments
  • Participate in planned team-wide shift rotations to cover business needs, including extended coverage
  • Strong customer service and accurate logical problem solving
  • Experience in creating functional and technical documentation and sharing knowledge
  • Ability to read and analyze network traces, trace parsers, and SQL traces

Confidential - Dallas, TX

Security Configurations Admin AX 12 R3

  • Serve as a subject matter expert in AX 2012 R3 business analysis, security administration, security roles design, maintenance and configuration to over 2000 MS Dynamics AX users across all modules including Financials, Production, Product Information Management, Sales & Marketing, Inventory & Warehouse Mgmt., Transportation Mgmt., etc.
  • Serve as the security analyst, communicating with auditors, financial and production control function managers, as well as implementing the approved security design in AX 2012 R3
  • Responsible for implementing the security roles in AX, the privileges and duties of each and the functional issues like segregation of duties
  • Develop role based extendable data security policies XDS and procedures aligned with Confidential best practices to achieve 100 % SOX and SOD Compliance
  • Consult and assist the audit and management team in designing the correct security structure within AX
  • Implement and assist business users to understand and create security requirements, resolve problems/issues, and document security changes, designs, and configurations
  • Work with business users and managers to develop, implement, fix, and improve on existing security roles and controls
  • Knowledge and experience with all aspects of Confidential Dynamics AX security framework and third party security tools such as Fastpath to manage and monitor security within Dynamics AX

Confidential - Dallas, TX

AX Functional Consultant AX 2012 R3

  • Responsible for the implementation and day-to-day support of the Confidential Dynamics AX ERP system for a large and global distribution and Manufacturing company, with a focus on Finance/Accounting, AP, AR, GL, Project Management, Inventory Management, Workflows, Create and maintain the chart of accounts
  • Conduct requirements gathering, perform fit gap analysis for current business processes, configuration and set up for AP, AR, GL, Project, sales orders, POs and vendors, 1099 and Tax calculations
  • Designed and implemented a total of 23 reports in Management reporter for both Finance and Operations
  • Act as a subject matter expert, assisting end-users, peers and 3rd party partners to help manage enhancements and provide daily support across the enterprise within the areas mentioned above and the EDI implementations
  • Manage, configure and effectively support the client’s cross platform environment which includes Dynamics AX across Finance/Accounting and Trade and Logistics
  • Serve as the Confidential Dynamics AX System Administrator; oversees system users and designs new custom duties, privileges, security roles, and ensures functionality for core financials, fixed assets, project management and accounting module
  • Document and communicate requirements as generated by IT peers and users to effectively manage the development and support that meet high levels of quality, security and performance
  • Effectively troubleshoot and provide resolutions to end-users related issues across all Countries (US, Japan, UK, EU, UAE) and companies for financing/accounting, purchasing and logistics users within AX
  • Perform data analysis duties to assist in troubleshooting and implementation responsibilities
  • Develop and Maintain metrics associated with systems processes & procedures
  • Execute solution design activities such as data mapping, object mapping, customizations and design
  • Create budgets and successfully upload budget data into AX utilizing Excel Add on and conduct users training
  • Support the ad-hoc reporting needs of the finance team by helping to identify, design and implement required reports in Management Reporter
  • Provide training, documentation, and guidance to management, accounting personnel, and operation personnel
  • Act as a liaison between developers and users by identifying user requirements and translating functional requirements into usable technical specifications for programmers and developers

Confidential - Dallas, TX

Confidential Dynamics AX Security Configurations DAX 12 R3

  • Responsible for performing technical rule set design and maintenance, ERP Security roles design, maintenance and configuration, and providing administrative security-related support to MS Dynamics AX Users across all modules including Financials, Product Information Management, Accounts payable, Accounts Receivable, Sales & Marketing, Production, etc.
  • Interact with both IT support staff and business users to understand requirements, evaluate alternative solutions, resolve problems/issues, communicate status and document system changes
  • Develop and monitor test plans for security implementation
  • Develop, maintain and enforce security policies and procedures aligned with best practices and leads other process improvement initiatives
  • Develop and maintain Roles and end user authorizations, designs and related documentation for Configuration of new roles within Dynamics AX
  • Perform configuration, administration, and maintenance across all divisions including Aerospace, Nuclear, Industrial, Government and Turbine
  • Delivery of information for periodic segregation of duties and sensitive access analysis Completion of periodic Dynamics AX user access reviews
  • Assist in the on boarding of new security team members
  • Analyze and evaluate the security controls used to protect company data
  • Work with business teams to develop, implement, and improve on existing security controls
  • Experience in Ax security implementations
  • Knowledge and experience with all aspects of Confidential Dynamics AX Authorizations including User Master Records, Development Security, Profile Generator, Segregation of Duties, Upgrades, Auditing, and Security Templates

Confidential - Dallas, TX

Confidential Dynamics AX Functional Consultant DAX 12 R2

  • Confidential Dynamics AX 2012 Implementation and support for large US Healthcare Pharmaceuticals client
  • Help business users understand what they can get out of AX (i.e. How to set it up, what portions they should be using, how to interface and pull reports from it, etc…)
  • Provide leadership of best practices for the AX platform along with leading and navigating high-pressure and time sensitive situations
  • Manage and support all aspects of software development, integration, and configuration in the Dynamics AX 2012 R2 environment (GL, AP, AR, Inventory, Sales and Marketing)
  • Gather business requirements, design, support and implement MS Dynamics AX
  • Develop Financial statements and MR building blocks - Income Statement, Balance Sheet - in Management Reporter
  • Resolve software issues, data, and system configuration issues
  • Work on Data Migration, Data Mapping, Work Flows, Alerts, and Batch Jobs setup and configurations
  • Maintain, enhance Dynamics AX R2 environment, and implement security roles and settings for all business users
  • Lead Business Analysis, Data Mapping, Configuration, and E2E Testing for the system upgrade from R2 to R3
  • Define and implement security profiles and procedures and maintain the integrity of the Dynamics AX system
  • Explain system features, analyze requirements and issues, translate them into functional designs, and deliver system functionality which meets requirements
  • Work with End Users and Senior Management to define requirements and perform issue root-cause (gap-fit) analysis
  • System upgrade from Dynamics AX RTM to CU7
  • Facilitate, develop, and execute system integration test plans
  • Develop user guides and instructions for new and existing system functionality
  • Train business super users on system functionality and various AX business processes across the entire organization
  • Generate training manuals to support the team and business users
  • Analyze existing AX reports, modify, customize and test several SSRS reports including the invoice, AR aging, and EDI
  • Train the testing team on AX Functionality, and Lead the AX functional, E2E, and UAT testing efforts

Confidential - Dallas, TX

Confidential Dynamics AX Functional Consultant

  • Provide functional support in the areas of Confidential Dynamics AX system administration, problem resolution, support, process mapping, functional implementation, upgrade, testing, security, and training
  • Document business processes, conduct training of end users and resolve problems with Dynamics AX ERP application
  • Implement, configure, customize, test, document, maintain and troubleshoot the AX ERP system
  • Help and train business users in the following Dynamics AX domain areas: Production Control, Finance, Sales, Purchasing, Operations, and Inventory Management
  • Perform several AX customizations, upgrades, and provide functional expertise for the sales order synchronization from a legacy system to Dynamics AX
  • Redefine the RMA business processes, RTV, RTS, Refunds, Adjustments, Disputes, Charge back, and Return orders
  • Implement and customize several operational and financial AX reports
  • Configure and fix the AR auto settlement issues and conduct users training
  • Define and map the chart of accounts in AX and troubleshoot and resolve the AP and GL procedures
  • Define and setup users security, user group permissions and domains
  • Work with end-users to analyze, design, construct and implement small applications in support of regular business operations; document applications and provide cross-functional training as needed
  • Prepare comprehensive test plans and evaluate test results for application implementations and modifications
  • Conduct E2E functional, UAT, and regression testing for the Dynamics AX applications
  • Ensure company policies governing data management are met including regulations concerning security, and audit
  • Project planning, implementation including eliciting and documenting requirements; feasibility analysis; and creating, monitoring and controlling project plans and schedules utilizing Confidential Sure Step methodology
  • Implement and support the ERP Dynamics AX for Procurement, Inventory Management, and Finance departments
  • Identify critical risk factors that may impact the project
  • Work in a mixed organization, partnering well with colleagues and undertake department tasks to ensure supporting IT department’s responsibility to the clients mission
  • Knowledge of standard project management methodologies and processes
  • Manage several diverse projects simultaneously and meet established guidelines

Confidential - Dallas, TX

Confidential Dynamics AX ERP Business Analyst

  • Work with internal customers and business unit leaders to determine product requirements for possible customization, upgrades, integration, and general support
  • Provide in-depth knowledge of the Confidential Dynamics application and evaluate the customer’s business processes against the standard Confidential Dynamics AX functionality
  • Participate in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring the Confidential Dynamics application to meet the customer’s needs
  • Define the functional solution for the Confidential Dynamics solution (addressing all high-level business and technical requirements) included in the customer proposal; participating with both functional and technical specialists in the Fit-Gap analysis
  • Drive the appropriate test plans, encompassing a variety of strategies from manual exploration, and functional testing for Confidential integrated future systems, MS Dynamics AX and Mastermind ERP applications
  • Define business and testing requirements and retrieve/setup data to meet test condition requirements
  • Perform comprehensive and database back-end testing for the following: billing/cash applications, inbound/outbound client server application, Mastermind enterprise suite applications, and the Dynamics AX applications
  • Run and verify enterprise daily processes such as billing/account receivables, installments, adjustments, credits, statements, discounts, invoices, refunds, contract renewal and cancellations, collections, earned revenues, GL adjustments, jobs, late charges, price increases, and vertex tax calculations
  • Responsible for AX and Mastermind system security, create user groups, and record level security
  • Production release testing, and user acceptance testing for the Confidential Dynamics Application with integration to third party applications for residential, commercial customers and prospects
  • Develop data migration procedures to integrate Confidential Dynamics Solutions to legacy systems
  • Strong communication and leadership skills for solicitation of requirements from business and internal IT stakeholders
  • Skills in cutting-edge technology platforms such as Cloud Computing, BI/DWH, ETL Data Archiving, WEBUI, Enterprise Business Suites, EDI and Agile Scrum Methodology

Confidential - Dallas, TX

Confidential Dynamics AX Functional Consultant

  • Implementation and support of AX 2009 for one of the largest Banking firm in the world
  • Document functional requirement and software designs for Confidential Dynamics AX2009 Accounts Receivable and GL
  • Responsible for analysis, configurations, and testing of the Confidential Dynamics AX core modules including general ledger, accounts payable, accounts receivable, reports, Project, and CRM
  • Work with other Client technical/functional resources to perform analysis, troubleshooting and resolution of client incidents for the Dynamics AX application that are both functional and/or technical
  • Document the functional requirement for the Excel Upload initiative for payment and billing, and verified the uploaded data from the Excel Upload process imported into the appropriate Dynamics AX tables
  • Train users on new process and AX and assist client with documenting business processes and with go life initiatives
  • Responsible for testing the SQL Upgrade initiative, and capturing performance metrics for the functional scripts and document the results
  • Write queries in SQL server and discuss the defects identified with the team. Run the AX batch jobs and capture the performance metrics
  • Performed Billing and Payment upload, Data Import and verified the imported data details, data mapping, grouping rules, and Cost Center for Confidential dynamics AX
  • Run Invoicing, verified the amounts in GL, sales orders, customer statements, perform invoice format validation, and run day 1 SQL reports
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support.
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
  • Advanced experience and demonstrated knowledge of Visio, Confidential Project, and Confidential Office suite
  • Ability to work with tight timelines, attention to details, multitask and prioritize objectives
  • Knowledge of Mortgage Loan Processing and Servicing and experience in AR/Billing for Confidential dynamics AX

Confidential - Fort Worth, TX

Sr. Business Consultant

  • Perform business requirement analysis and testing for PDX pharmaceutical applications and services
  • Ensure all functions of EPS pharmacy systems effectively work with all other applications and operating systems
  • Analyze, design, and test new customizations and interfaces in support of client requirements; and resolve support issues, with a focus on root cause analysis to reduce recurring issues
  • Perform application testing for EPS (Enterprise pharmacy system) for PDX healthcare applications and services
  • Responsible for test environments and release management for the entire team and the offshore team
  • Work with a wide range of software development experts including Developers, Designers, Database Administrators, Product Consultants and all levels of management in an Agile Scrum environment
  • Participate in all Software Development Lifecycle phases including design, development, test and post-production
  • Conduct software demonstrations and cross-training sessions with client stakeholders and project managers
  • Performed and managed UAT, E2E and integration testing for EPS interfaces with Point of Sale (POS) system and validated the XML inbound and outbound requests with POS
  • Use application specifications to create robust test plans and test cases
  • Handle software installations and configurations for multiple QA testing environments
  • Document and discuss test execution results and create defect-tracking records for discovered problems
  • Collaborate with Support and Development to research and test production issues

Confidential - Dallas, TX

Senior BP Testing Lead Consultant/BA

  • Established a robust end-to-end business process testing procedures and guidelines for Confidential &T Mobility
  • Performed business analysis and testing of Confidential &T CRM and billing applications (Telegence and Seibel CRM)
  • Developed a master test plan from the Business Requirements, Functional Specification, and Technical Designs
  • Provide End-to-end regression testing to assure quality, regardless of the level of change in each release
  • Review test cases and business process flows created by other team members for completeness and accuracy
  • Communicate testing status, issues, and risks with project managers for the assigned project
  • Key deliverables for the project were the establishment of end-to-end business process test standards, addressing E2E test environments issues and Tuxedos, providing test estimation and tracking, and creating manual and automated scripts and business components
  • Supporting deliverables included the defining of business process flow diagram templates, establishing Quality Center folders and test case naming standards, and establishing procedures that were used to create end-to-end test cases and business process flows by the entire QA Team
  • Developed and executed E2E business process test cases for several retail applications running on Windows and Unix systems (Phoenix, OPUS, IVR, and TLG CSM) to enroll, upgrade, activate, port, combine bill, cancel service, rate plans, create and Process usage for wireless customers
  • Validated the data flowed correctly from the retail applications through the Middleware to Telegence CSM, Telegence Billing, TLG DB tables, and performed Bill Validation
  • Increased focus on business processes - to assure that critical business functions are the most thoroughly validated
  • In addition, structured a well-constructed end-to-end testing strategy to enable future automation
  • Functioned as the project test lead and primary CIBER onsite customer contact

Confidential - Dallas, TX

Data/Quality Lead Consultant / Accounting

  • Coordinate and ensure compliance with corporate and regulatory quality standards for software development and IT solutions for the Retail Railcar Leasing application
  • Review, analyze, and evaluate business requirements for software development and ensure the design and functionality parallel overall business requests
  • Oversee testing, verification & validation Confidential all levels of testing including; Unit, System and User Acceptance testing using Quality Center
  • Responsible for all new software configuration and installation
  • Responsible for pushing all enhancements and fixes to production, assuring proper documentation and adherence to the configuration management plan
  • Develop testing specification for all parts of the system, create and document the test plan, execute system testing and coordinate User Acceptance Testing with the business
  • Assist business in training materials, clarifying issues and recognizing business processes
  • Manage the project scope and requirements through the entire development process in a rapid Agile system development life cycle with the development team
  • Experience with Agile, and client server SDLC methodologies
  • Experience working with Offshore development projects

Confidential - Dallas, TX

Business Analyst/Consultant

  • Developed the AR/GL interface, conducted system and integration testing of the payment and mediation interfaces. Also assisted in System Requirements Gathering and Configuration Planning for developing a billing system for Dynegy using Geneva’s software
  • Performed application, integration, regression, system and stress, GUI, manual, automated and on-site UAT testing, Black Box Testing
  • Responsibilities included understanding the existing system, designing test documents and testing of the AR/GL Interface to Geneva application with integration to PeopleSoft
  • Tested the billing application, which consisted of writing test scripts, testing matrices, and validating Reports as well as executing test scripts
  • Developed a test plan for testing Geneva around Dynegy's billing requirements
  • Conducted extensive system and unit tests to resolve all possible defects prior to transfer of code into production
  • Designed, coded, tested, validated and implemented business and technical information
  • Identified, analyzed, and devised solutions to business and technical problems
  • Participated in implementations, upgrades, and conversion projects
  • Interacted with customers regarding business and technical information needs
  • Participated in all phases of the project life cycle specification, design, and testing
  • Experienced in Geneva billing software, Perl 5 Scripting, Unix - Sun Solaris, Oracle and SQL databases

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