Business Readiness Manager Resume MI, Detroit - Hire IT People

SUMMARY:

Innovative and resourceful healthcare leader with over 14 years of experience in resolving pain points and implementing efficient solutions. Expertise in program management, process improvement, quality management and relationship - building.
Highly motivated business efficiency consultant with passion for healthcare operation optimization through process efficiencies.
Execute and lead strategic implementation within claims enrollment and program management division
Optimized programs and functions in provider network, wellness & care management and IT through process transformations and improved resource utilization to contribute $23M towards the business transformation goal.
Developed standardized methodology for consistent change management effort resulting in improved customer satisfaction
Managed multiple concurrent projects and delivered timely quality results within allocated costs
Serve as a Divisional Diversity Leader
Strategic Business Transformation | Project Management | Lean Six Sigma | Testing & Quality Management | Vendor Management | Process Improvement | Business Relationship Management

PROFESSIONAL EXPERIENCE:

Business Readiness Manager

Confidential, MI, Detroit

Change Management by managing process/training/communication needs on complex strategic implementations
Financial forecasting, monitoring of project metrics for significant deviations in quality, cost, or schedule
Implemented improved processes that created 20% more bandwidth
Received 100% satisfaction rating from customers supported
Divisional champion for Diversity & Inclusion

Business Efficiency Consultant

Confidential, MI, Detroit

Contributed identification of $23M in cost savings through strategic business transformation effort for provider network, Wellness and Care Management, IT & Service Operations
Created end to end process maps for 3 functional areas - Provider network, Servicing and wellness and care management.
Developed Quality Measures, identified business efficiencies and automation opportunities in the Pre-certification, Pre Authorization and post claim review functions through Value Stream mapping.
Conducted Value Analysis, conducted value findings meetings and value syndication to get an agreement on identified cost savings from senior leadership in IT and business areas.

Sr. Test Lead/ Quality Project Manager

Confidential, MI, Detroit

Responsible for planning and managing the IT testing projects.
Responsible for planning and managing the multiple concurrent IT testing projects.
Helped improve test data and environment management processes.
Responsible for defining the Test Environment and ensuring the Test Data availability.
Delivered high quality test projects on time and within budget
Managed large scale cross divisional projects such as Michigan Operating System, ICD10 & Blue Cross Complete Medicaid implementation effort