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It Director Resume

Riverside, CA

SUMMARY:

  • A senior IT manager/executive with over 24 years of IT experience, including 7 years with Big 4 consulting.
  • Expertise in a wide variety of IT areas such as PMO (Project Management Organization), CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), PRM (Partner Relationship Management), Business Intelligence/Analytics, Data Warehouse, SOA (Service Oriented Architecture), Cloud Based Technologies, Big Data, Enterprise Integration, Single Sign - on and Web/Java technologies.
  • Successfully executed IT strategy in verticals like High Tech, Healthcare, Dental Services, Banking, Mortgage, Insurance, Entertainment and Telecom
  • Techno-functional skills: MBA qualification provides excellent business understanding coupled with MCA qualification for strong technical skills and project execution skills from PMP certification
  • Ability to communicate at all levels such as C-Level Executives, VPs, Directors, Managers, Business and IT
  • Saved company thousands of dollars by negotiating contracts with IT vendors such as Salesforce and SAP
  • Improved employee efficiency by implementing enterprise wide Single Sign-On and Chatter Social Media
  • On-time and under budget implementation of many IT Projects
  • Always respected and trusted by the team members, colleagues, managers and direct reports

PROFESSIONAL EXPERIENCE:

Confidential, Riverside, CA

IT Director

Responsibilities:

  • Established IT PMO (Project Management Organization), defined project management processes and standards
  • Supported annual corporate strategy, project planning, prioritization and executive status reporting
  • Implemented HealthCare Provider Credentialing Management system using Salesforce apps and community portal
  • Implemented Salesforce Service Cloud, Case Management, integration with on premise apps and Web Development
  • Implemented Salesforce ServiceMax Field Service system for maintenance & facilities department
  • Implemented Salesforce APTTUS CLM (Contract Lifecycle Management) system for Legal department
  • Supervised cross functional resources and teams consisting of Credentialing Analysts, Business Analysts, QA and Developers
  • Managed external vendors, contractors and internal employees

Confidential, Costa Mesa, CA

Sr. IT Project Manager

Responsibilities:

  • Implemented multiple concurrent IT projects with team sizes ranging from 4-15 resources
  • Responsible for managing consultants, vendors, budget, schedule and scope
  • Supervised teams consisting of BSAs, Developers, Administrators and cross functional resources
  • Worked with business users from Sales, Marketing, Finance, HR, Engineering, Operations and Support
  • Managed all phases of Salesforce.com projects: discovery, design, development, testing, training, deployment
  • Rolled-out 1000+ internal Salesforce users, 1000+ partner portal users and 1000+ customer portal users
  • Salesforce Sales Cloud (Customer Relationship Management): Leads, Opportunities, Campaigns, Quotes, SO
  • Salesforce Service Cloud: Case Management, Entitlements, Knowledge Base, Customer Portal and Community
  • Salesforce PRM (Partner Relationship Management): Partner Portal/Community, Deal Reg., MDF, SPIF, SPR
  • Salesforce Chatter Social Platform for entire company
  • Salesforce sites.com and Salesforce Web Store
  • Salesforce integration with Oracle eBusiness Suite, Bugzilla, SharePoint, GlobalSCAPE SFTP and Outlook
  • Salesforce Apps: DupeCatcher, Eloqua, WorkIT, Sales Coach, S-Drive AWS, Informatica and eZe Store
  • Salesforce - SSO (Single Sign-On) using Active Directory/IWA and Oracle Identity Manager (OIM)
  • Salesforce customizations such as Custom Objects, user security, Workflows, Approvals, Apex and VF pages
  • Migration from Microsoft Dynamics CRM to Salesforce.com (after Confidential acquired a company)
  • Global rollout of Remedyforce Service Desk Ticketing System for entire company
  • Supported Sales Incentive Compensation using Oracle Incentive Compensation module in Oracle ERP
  • Executed Enterprise Reporting and Business Intelligence projects using SAP Business Objects
  • Implemented BoardVantage, a Board Book and Communication System for board of directors
  • Designed Product Genealogy Data Warehouse using Informatica Cloud and Oracle
  • Managed IT SOX Audit for multiple years and worked with internal auditors (Protiviti) and external auditors (KPMG)
  • Defined and implemented IT BCP (Business Continuity Plan)
  • Managed multiple SharePoint and Workday projects
  • Managed Server Virtualization projects of Oracle eBusiness Suite, Agile, and Business Objects using VMware
  • Managed Single Sign-On project for Salesforce, Remedyforce, BO and Oracle Based Custom Applications
  • Received multiple recognitions from management for submitting great innovative ideas and for going beyond

Confidential

IT Manager

Responsibilities:

  • Managed Corporate Data Warehousing (CDW) and Business Intelligence and Analytics Systems
  • Managed all aspects of DW project: development, budget, release, production support
  • Managed a team of 10 onsite and 20 offshore resources such as BSA, DBAs, System Admins, Developers
  • Worked with business users and executives in strategic planning of CDW
  • Used Informatica ETL (PowerCenter), Business Objects Reports, Oracle DB, Unix, SQL and PL/SQL

Confidential

IT Project Manager

Responsibilities:

  • Managed Finance, Sales and Marketing Data Warehouse using Cognos ETL and Analytics/Reporting
  • Developed Executive Dashboard for CFO to display income statement from top to product family level
  • Data sources include PRMS ERP system, flat files and POS from external entities such as Wal-Mart, Costco
  • Developed project plan, coordinate tasks, schedule, cost and communicated to sponsors/business users
  • Gathered business requirements and system design, worked with developers, DBAs, Administrators
  • Identify and manage issues/risks, risk mitigation plan and issue status tracking

Confidential

Integration Project Manager

Responsibilities:

  • Managed integration team for the development of Mortgage Servicing Platform and Call Center System
  • Developed modules for loan origination, boarding, payment processing and cash reconciliation
  • Developed modules for escrow account, delinquency, collection, bankruptcy and default management
  • Managed 6 onsite resources and 4 offshore development resources
  • Received “Individual Excellence Award” for process improvement
  • Responsible for integration of over 30 internal and external applications using Informatica and WebLogic
  • Defined, managed and tracked integration project plan, provided leadership

Confidential

Principal Consultant

Responsibilities:

  • A Data Warehouse of over 2 TB of data and over 600 million records
  • Sourced data from SAP AP/AR/GL, PeopleSoft HR/Payroll, GEAC GL into Data Warehouse
  • Managed a team of 5 and coordinated activities with over 20 developers from different systems
  • Led the activities such as project strategy, requirements gathering, architecture and implementation
  • Defined over 15 Business Objects Universes in DB2 on Unix, created Business Objects reports
  • Conducted IT and business user training
  • Developed enterprise wide MDM Strategy, Governance and Reporting using hub and spoke model

Confidential

QA Manager

Responsibilities:

  • Performed QA of Supply Chain Analytics and Customer Relationship Analytics Modules
  • Managed a team of 3 QA testers. Obtained weekly status from team and reported to management

Confidential

Technical Lead

Responsibilities:

  • System to analyze sell-to & sell-thru customer orders, generate mailing lists and execute email campaigns
  • Responsible for the mapping of business requirements to functional requirements and technical design
  • Designed start schema data model, designed DB, developed Oracle stored procedures and Epiphany ETL
  • Designed, developed and implemented Epiphany CRM presentation layer

Confidential

Data Modeler/System Architect

Responsibilities:

  • System to analyze telecom orders, customer scoring, house-holding, list generation, campaign execution and closed loop campaign response analysis
  • Analyzed source systems, developed business requirement document, conceptual/physical data model (star schema), technical architecture and functional design document
  • Followed Confidential Q-Gate project methodology

Confidential

Sr. Consultant

Responsibilities:

  • Designed and developed a system to manage insurance forecasts, reserves and charge trends
  • Designed and developed insurance risk information system
  • Designed physical data model using Oracle Designer and development using Oracle Developer

Confidential

Sr. Programmer Analyst

Responsibilities:

  • The system was used to uniquely record and track all calibration/measurement work performed on Confidential equipment in both depot service facilities and remote mobile locations by field engineers
  • Responsible for front-end design/development using Oracle Developer, database tuning, Crystal Reports, PL/SQL triggers, packages, procedures, Unix shell scripting, VB forms
  • Performed unit testing, coordinated user acceptance testing, and implementation of the system

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