SUMMARY:

• Currently my role for Arcadyan is as Business Development Manager where I am responsible for several projects including deploying North America’s first Android Confidential for Confidential ’s MF Confidential ecosystem. This includes working with Google and chip manufactures including Broadcom.
• Other projects include Wi - Fi Extenders and Confidential Gateways.
• This is product development from the ground up.
• My other experience includes product management, Senior Pre-Sales, and for several network manufactures including Confidential, Pannaway, Confidential, and Quickplay.
• Supported a variety of markets including Service Providers Tier1/2/3, Fortune 100, Small Medium Business, VARs and others in a variety of sales models including direct and indirect.
• Experienced on several generations video, voice and data networking equipment, including IPTV, cable TV, middleware, VOD, DRM, voice, and WAN/LAN protocols.
• Successful presenter Confidential all levels including C-Level, customers, VARs, internal staff, and trade shows.

TECHNOLOGY EXPERIENCE:

Set Top Boxes: My latest experience is on Android Confidential for Confidential MediaFirst Confidential system. I have experience with Cable TV STBs, traditional IPTV STBs including Minerva middleware, Over The Top, and Home Automation

Voice Technologies: Circuit Switch technology including PCM, ADPCM. CCS, CAS, TR57, TR008, GR303, QSIG, MGCP, and SS7. Packet switched voice technology including VOFR, VOIP and VOATM. Protocols include H.323, SIP, SIP- Confidential, RTP, CALEA, Megaco (H.248).

WAN Technologies: Analog, DSX, OC3, Fiber Optic AON and PON, X.25, Frame Relay, ATM, SONET, MPLS, ATM and DSL.

PROFESSIONAL EXPERIENCE:

Confidential

Business Development Manager

Responsibilities:

• Responsible for all North America sales and business development.
• Currently working on several projects including development of Wi-Fi Extenders and Confidential Gateways for North American markets.
• Responsible for the VWAP and VWAP2 Confidential Dish networks.
• Responsible for opening up new customers and markets responding to RFPs
• Responsible for developing new services and workflows to enhance current products.

Confidential, San Diego, CA

Pre-Sales Engineer

Responsibilities:

• Responsible for all North America pre-sales support.
• Responsible for heading up all customers RFPs including Confidential & Confidential
• Responsible for product technical requirements, workflow requirements, and competitive research.
• Responsible for customer presentations and webex.

Confidential, Cupertino, CA

Senior Pre-Sales Engineer

Responsibilities:

• Responsible for all North America pre-sales support.
• Responsible for customer .
• Responsible for customer presentations.
• Provide pre-sales support for all demo evaluations.
• Responsible for trade shows including working the booth and setup.
• Carried the number for the North Central sales territory for several years.

Confidential, Portsmouth, NH

Consulting Engineer

Responsibilities:

• Responsible for pre-sales support.
• Responsible for customer presentations.
• Provided RFI and RFP responses.
• Responsible for network designs.
• Responsible for network evaluations and network turn-ups.
• Established and maintained relationships with ILECs, CLECs, ISPs and engineering firms.
• Responsible for internal and customer .
• 100% travel averaging three customer calls per day in the ILEC/CLEC market.

Confidential, Denver, CO

Technical Sales Manager

Responsibilities:

• Responsible for customer sales and account management.
• Provided pre-sales engineering, implementation and customer support.
• Established and maintain vendor relationships including those with MCI, Confidential, Paradyne, Kentrox, Sitara, Telenetics and Wholepoint.
• Responsible for the purchasing of inventory.
• Responsible for management of sub-contractors and project management.
• Created company-marketing materials.

Confidential, Denver, CO

Pre-Sales Engineering Manager

Responsibilities:

• Pre-Sales Engineer Manger for North America with responsibility of all field-engineering resources and customer support.
• Part of a team responsible for a project initiated by Confidential to integrate Confidential products into Next Level Communication’s offering in an effort to produce an OSS mass provisioning solution for the RBOC/CLEC/ISP markets.
• Led program of Confidential DSL product line with all major Telco and CLECs.
• Responsible for market research and competitive analysis of broadband solutions including IP, voice, and video applications.
• Technical lead in a project to achieve product of Confidential ’s OSS mass provisioning solution Confidential Qwest.
• Provided high-level technical presentations.
• Responsible of internal and trade show support.

Confidential, Denver, CO

Product Manager

Responsibilities:

• Product Manager for the Small Medium Business group that was created by Confidential to support the OEM of Confidential products.
• Responsible for resolving technical issues and the implementation of new product features.
• Led a team of Confidential systems engineers tasked with the of Confidential DSL product line with Telcos/CLEC/ISPs.
• Initiated a project to integrate Confidential ’s OSS provision system into Confidential ’s NOC for the purpose of resell and support.
• Responsible for establishing internal support procedures.
• Member of the marketing team and product development team. Responsible for competitive analysis and road maps.
• Responsible for all internal sales and engineering of Confidential products.

Senior Pre-Sales System Engineer

Confidential

Responsibilities:

• Responsible for pre-sales support in the Rocky Mountain region where I supported a variety of channels including a team of seven direct salesmen, the Qwest Account Manager and National Reseller Manager.
• Recommended Confidential DSL product line to Qwest and was key in securing a multimillion-dollar order. This success resulted in Confidential to OEM the Confidential product line.
• Supported a large portfolio of networking products that supported legacy data, LAN, voice, video and network management. Proficient Confidential designing data, voice and video networks.
• Responsible for the and support of nationwide resellers.
• Part of an engineering team responsible for the development of a media gateway to supported SIP, H323 and SS7.
• Provided internal and external sales . Created many presentations on a variety of products and technologies.
• Responsible for RFIs, RFPs and white papers.
• Provided trade show support in all capacities.

Senior Post Sales System Engineer

Confidential

Responsibilities:

• Responsible for the implementation of complex networking solutions for fortune 1000 companies with hundreds of successes.
• Implemented some of the earliest, LAN, voice and video networks with over hundreds of successful network implementations. Confidential was an early adopter of LAN, voice and video technology.
• Responsible for the coordination and support of field service activities for the purpose of assuring successful implementations.

Senior Field Engineer

Confidential

Responsibilities:

• Responsible of trouble call resolution and customer satisfaction with over a 1000 completed service calls while achieving a very high-level of customer satisfaction.
• Site dedicated to US West for two years where I was technical support for their internal network.
• Responsible for customer .
• Proficient with most network tools and posses an excellent troubleshooting methodology.