SUMMARY:

I have 16 years’ professional information technology experience. I offer a demonstrated record of achieving goals, management experience, software testing, and enterprise system management of various operating systems.

TECHNICAL SKILLS:

NETWORK MANAGEMENT SOFTWARE: Tivoli Framework 3.6 - 3.7/User Administration, Tivoli Enterprise Console, Tivoli Remote Control, Tivoli Software Distribution, Tivoli Distributed Monitoring, Teradata, HP Openview, Netcool, PC AnyWhere 9.0, RSA Secure ID, RSA Ace Server Database Administration, RAS, Informatica 9.1.0 Informatica PowerCenter 8.1.1

SOFTWARE: AutoSys, Microsoft Outlook, Lotus Notes, Vantive McAfee Anti-Virus, Norton Anti-Virus, Microsoft Office Suite, Microsoft Access, Internet Explorer, Travel Manager, Novell Client 32, Segue Silk Test, Keynote Diagnostics, Remedy, Webtrends, Info Vista, Exceed, Peregrine Service Center, Topaz, Excel Automation, 2003 Confidential Tivoli Monitoring, Confidential Web Sphere MQ, RTI Analyzer, Business Object XI, BMP

OPERATING SYSTEMS: UNIX- Solaris 2.8, HP-UX, AIX, Red Hat Linux, Windows NT 4.0, Windows 2000, Novell, AS/400, Active Directory NetBack up - Java Version 7.1, Windows XP, Windows 7, Windows 8, Windows 10Serena CM 10.1.2 Veritas NetBack up

ROUTERS: Cisco 7200, Cisco 2800, Cisco 2400

PROTOCOLS: TCP/IP, IMAP, POP, SMTP, SNMP, CGI, BGP, RIP, SLIP, FTP, HTTP, HTML, Frame Relay

DATABASES: Sybase, Oracle 8i, 9i

LANGUAGES: SQL, Oracle SQL Plus, Java

PROFESSIONAL EXPERIENCE:

Confidential

Warehouse Analyst/Data Analyst

Responsibilities:

• Work with clients to understand their business, data, and systems
• Elicit and produce data requirements based on research and client interaction
• Design, develop, and produce statistical and other analytic reports
• Communicate with all levels of stakeholders as appropriate, including executives, data modelers, application developers, business users, and customers.
• Identify problematic areas and conduct research to determine the best course of action to correct the data.
• Analyze reports of data duplicates or other errors to provide ongoing, appropriate inter departmental communication and monthly or daily data reports.
• Monitor for timely and accurate completion of select data elements.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• In collaboration with others, develop and maintain databases and data systems necessary for projects.
• Acquire and abstract primary or secondary data from existing internal or external data sources.
• In collaboration with others, interpret data and develop recommendations based on findings.
• Develop graphs, reports, and presentations of project results.
• Perform basic statistical analyses for projects and reports.
• Create and present quality dashboards.
• Maintain ongoing reporting that paints a picture of the “pulse” of our business
• Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance
• Ability to understand the business operations as a whole and translate questions into effective analysis based on the goals behind the specific tasks
• Communicate findings effectively and translate them into recommended actions appropriate for each area of business
• Design and build automated reporting dashboards on our BI platform.

Confidential

Office Associate

Responsibilities:

• Performs variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
• Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.
• Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
• Handles and processes customer purchases and returns relating to products and services using a point of sale system. Assists customers with transactions.
• Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances.
• Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station.
• Trouble shoots operating system Windows 10 issues. Assist staff in creating Excel macros.
• Establish and manage online access controls for customers per information security policy.

Confidential

Business Analyst

Responsibilities:

• Support implementation and maintenance of network and system services; monitor network and system performance; and troubleshoot problems as they arise. Execute procedures and coordinates corrective action to optimize network performance per information security policy.
• Maintain database operations. Duties include Monitoring systems using Managed Objects and reacting to alerts, problems and outages. Support users by developing documentation, resolution and analysis reports utilized Macro to streamline process.
• Utilized Teradata to analyze data, perform data backups and data center storage systems.
• Managed Sitescope Data Center, Infrastructure monitor and message queuing for all development. Test production environments as it applies to the automated commercial environment (over two-thousand servers and network devices) for the homeland Security Customs and Border Protection.
• Assist and/or lead local projects, prepare and present findings, or recommend action involving the analysis of complex problems related to equipment and/or software utilization and acquisition.
• Resolve or assign difficult and complex problems in the management of systems resources including performance, capacity, availability, serviceability, and recoverability as well as technical support for customers who need advice, assistance, and training in applying hardware and software systems.
• Monitor Z/OS Master Console and responding to console messages.
• Run queries on relational databases to satisfy information requests.
• Remove IPLs, add enter information/Data in remedy ticketing system.
• Monitor Informatics, Message Queue Monitoring (MQ) Activities.
• Perform and Monitor daily backups Production Backups Netback ups monitoring.
• Perform SAN Replication duties and Veritas NetBackup.
• Datacenter monitoring of servers and communications.
• Evaluate, select, and advise others on the application of architecture modeling tool sets used to document, maintain, and enhance the architectural planning process.
• Review security incident response policies and identify the need for changes based on security technologies or threats.
• Perform proactive monitoring of systems, servers, Cisco routing and switching.
• Identifies and implements process improvements within Data Center Operations and the Operations Bridge.

Confidential

Business Analyst

Responsibilities:

• Ensure the decision platform is processing applications in compliance with applicable regulatory guidelines with accordance to the platform design.
• Performing logging and monitoring functions.
• Trouble shooting application processing issues.
• Utilizes information systems to improve efficiency and makes recommendations for implementation of new systems or necessary upgrades that will best meet customer and company requirements per information security policy.
• Monitoring system performance. Create UNIX / Linux Baseline Monitors, BMC monitoring, Maintain Monitoring and Automation Technologies mailbox.
• Manages systems development or process improvement projects by applying basic project management methodology.
• Perform Sitescope, PEM, email changes, blackout alerts, Oracle database requests, batch job alerts.
• Research, resolve and respond to questions received via email, phone calls and ping. Updating / Closing HP Openview Service Desk Tickets.
• Apply to use SQL for data validation and generate automated test suites using QA tools.
• Investigate and analyze scenarios and to draw conclusions, document quality assurance methods and results.
• Additional responsibilities include Research, review, and analyze the effectiveness and efficiency of the Maximo Application.
• Perform approved L2 change controls per documented procedures.
• Transform business requirements into actionable, high-quality data structures with use of ETL tools such as Informatics and SQL Server Integration Services.
• Participate in the testing of software upgrades/fixes.
• Advises peers and end-users on concepts such as ETL, relational database / data warehouse / DataMart methodologies, and the relationship between logical models and physical performance.

Confidential

Business Systems Analyst

Responsibilities:

• Performing logging and monitoring functions while performing internal audits in accordance with Sarbanes-Oxley compliance (SOX) under the direction of the SOX Managers, Directors and the Vice President.
• Liaison with platform and application owners in addition to the external auditors (Deloitte and Touché, Price Water House) to ensure the adequacy of internal controls, compliance with company policies and procedures, laws, and regulatory requirements as well as the efficiency and effectiveness of the audit operations.
• Additional responsibilities include writing and updating platform L&M sub-procedures for the platforms and applications (UNIX, Sybase, Oracle, WebLogic, Wintel, BOXI, Hyperion Essbase, etc.).
• Collected, analyzed, interpreted, and summarized data in preparation for generation of audit reports.
• Maintained computerized collection and tracking of relevant data. Assist Cyber Trust in the development of automation tools for L&M as well as evaluate commercial software to streamline review process.
• Collaborate with business management, clients and software development teams to elicit and analyze required product specifications or enhancements.
• Researched, reviewed, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
• Prepared and delivered reports, recommendations, or alternatives for improving processes in operating systems across the organization.
• Audit and insured that the system supports sound financial integrity.
• Analyzed the impact of proposed solutions across the business, explain technical requirements to the IT Logging and Monitoring Group.
• Provide analytical support to ensure system and business requirements are clearly documented and understood during the design, development, QA testing and deployment phases of a project.
• Extensive knowledge of Cisco routing and switching configuration and trouble shooting.
• Demonstrated skills investigating alerts generated from a number of security systems ranging from intrusion detection devices to network flow anomaly systems and packet capture systems.

Confidential

ETMS Support Specialist - Data Analyst

Responsibilities:

• Provided Tier 1 to Tier 3 helpdesk support for a vast array of COTS and agency-proprietary software applications as well as hardware support.
• Diagnosis and troubleshooting, escalating and tracking, and call resolution.
• Installed and maintained electronic equipment and lighting aids associated with facilities and services required for aviation navigation to assure a reliable, safe, and smooth flow of air traffic. This involved knowledge of and collaboration with radar, communications, computers, navigational aids, airport lighting aids, and electrical/mechanical support for facilities on and off airports within the network of the National Airspace System ( Confidential ).
• Perform systems and integration testing efforts for Government Business Systems; develop and execute System and Integration Test Plans; developed requirements traceability matrices; identified test data requirements and established test data repositories for system testing efforts; work with environment management resources to verify preparedness of QA /Test environments; developed and executed test cases using Mercury Test Director; leverage automated test execution in system and regression testing; log, track, and report test progress; manage defect reporting process, collaborate with developers as needed during system and regression test efforts; prepare test status reports during test execution process, prepared and delivered final test report.
• Responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace.
• Developmental controllers receive a wide range of training in controlling and separating live air traffic within designated airspace at and around an air traffic control tower or radar approach control facility.
• Performed various duties relating to the operation of the National Airspace Systems ( Confidential ).
• Focus is on the availability and reliability of the service and products provided to users of the Confidential .

Confidential

Technical Support Engineer - System Analyst

Responsibilities:

• Primary business liaison to the global and regional technology team for all projects.
• Assures quality of business systems by developing and executing test specifications, and implementing test and quality plans.
• Provided project management assistance to business project managers.
• Provided detailed, current-state assessment of the legacy applications.
• Performed thorough analysis of business rules and completed detailed business requirements.
• Assists in the training of customers on systems applications.
• Works in conjunction with the business development staff; creates new business by identifying customer purchasing requirements and technical specifications.
• Tracked project plans and work in conjunction with other systems analyst.
• Wrote and execute test scripts and perform analysis of test results.
• Prepared business process re-engineering recommendation and presented information to business sponsors.
• Works in conjunction with the business development staff; creates new business by identifying customer purchasing requirements and technical specifications.