PROFESSIONAL SUMMARY:

• 13 years of experience in managing and developing the complete life cycle of IT projects and systems involving requirement analysis, design, development, prototyping and testing
• Worked as Salesforce Architect and Subject Matter Expert (SME) for Salesforce Cloud implementation
• Currently working for Salesforce Organization as a Contractor for their internal Confidential org called - Confidential
• Implemented Confidential in Confidential, tested in Confidential environments, Staging org before migrating to Confidential Org after proper approvals
• Experience in configuring Sales and Confidential
• Experience to Develop and maintain Reports, Dashboards, Workflows, Process Builders, Flows
• Develop Visualforce UII and Lightning UI component using LDS on Custom Objects
• Write Apex Batch Class, Triggers and Test classes
• Did an Integration project between Salesforce and Oracle ERP systems using SOAP API and REST API for Inbound and Outbound Integrations
• In depth Knowledge on CRM business Processes in Salesforce and Oracle CRM - Sales and Service modules
• Experience in working with Service Console in Confidential for Entitlements, Milestones and Macros
• Experience in collaborating with different teams to communicate and resolve issues
• Extensive business knowledge on various salesforce.com standard objects like Accounts, Contacts, Camp Confidential ns, Leads, Cases, Assets, Entitlements, Milestones, Macros, Service Contracts
• Experience in Understanding of best practices of SDLC processes and defining standards for Unit testing
• Strong Knowledge in Salesforce Administration including D Confidential Validation Rules, Roll Up summary fields, Formula fields, Approval process, email templates
• Knowledge on Web-to Lead using D Confidential Validation, Auto Assignment, Auto-response rules
• Working Experience in D Confidential Conversion / Migration activities for large volumes of d Confidential between ERP and Salesforce org using D Confidential Loader with REST and SOAP APIs
• Prepared many POCs for Customization, Integration solutions between Salesforce and ERP and demoed to client.
• Experience in working on Plsql, Apex, Visualforce, Lightning UI
• Build Solution Design / Prototype documents for Integrations, Customizations and D Confidential Migration.
• Hands on experience in Configuring Custom objects, custom fields, Page layouts, Custom Tabs
• Used Agile scrum methodologies to work on user stories.
• Experience in providing technical assistance in Apex code, Apex Triggers, SOQL, SOSL
• Strong understanding of relational d Confidential bases
• Experience in End Users

TECHNICAL SKILLS:

Sales Cloud: Camp Confidential ns, Leads, Accounts, Contacts, Opportunities, Products and Price Books, Reports and Dashboards

Confidential: Assets, Cases (Service Console), Entitlements, Milestones, Service Contracts, Open CTI

Other: CRM APPS (R12)

Oracle Apps: CRM in Sales and Service modules like Tele Sales, Oracle Service, Depot Repair, Confidential, Field Service, CRM Foundation, Oracle Quoting.

Languages: Plsql, Core Java, Apex

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

• Working with business for Confidential ( Confidential ) and also Confidential ( Confidential ),Testing them in Confidential before promoting to Confidential Org( Confidential ) for Confidential features
• Administer, manage, configure and support enterprise applications for Confidential, UAT and Confidential orgs especially related to omni channel and Open CTI
• Review and diagnose Confidential issues related to Lex gaps in Sales, Service clouds
• Collaborate and communicate with various teams to drive the issues to resolutions and end user satisfaction.
• Use internal workbench to write soql and sosl queries for diagnosis and issue resolution
• Follow best practices and maintain 100% compliance with security policies and change management controls
• Strong understanding of various salesforce environment and deployment processes and work towards migrating the changes from Confidential to Confidential after thorough testing and proper approvals
• Work with Development team for any customizations on new functionalities.
• Participate in knowledge sharing sessions to transfer knowledge to various teams.

Confidential

Confidential Admin / Developer

Responsibilities:

• Document the business requirements / User stories captured in scrum calls in Confidential documents
• Capture solutions in Functional design documents for the gaps and take business approvals
• Develop and maintain Custom Objects, page layouts, Custom Tabs, Reports and Dashboards in salesforce for Cases and User Objects on Confidential
• Develop a Lightning Component to display Lightning Card using LDS
• Use Confidential Console for managing Service Requests for Case object with Entitlements, Milestones and Macros
• Providing Customized solutions using Apex and prepare test classes for the same
• Develop and test the solution in Confidential environment and demo the same to the client.
• Work with business user to demo the solution to business and End users during CRP2, SIT and UAT
• Perform regression testing for the custom objects migrated from Confidential to Confidential Orgs
• Migrate the custom solutions using ANT Migration tool
• Provide to Business Super User, End User and Confidential support team for the above solutions.
• Provide Post Confidential Support for 2 weeks for hyper care issues

Confidential

Solution Architect / Confidential Architect

Responsibilities:

• Work with business users for requirement gathering for Salesforce Inbound and Outbound integrations with Oracle ERP system
• Captured the various interface requirements in BP3080 document
• Develop Apex classes for Inbound and Outbound Integrations using SOAP API and REST APIs
• Write Batch Apex and test classes
• Write Triggers for Custom Validations for DML operations
• Develop and maintain Custom Objects, page layouts, Custom Tabs, Reports and Dashboards in salesforce for Asset object
• Mapping the ERP custom staging tables with Salesforce Assets object
• Prepared a functional solution design document Confidential and get business approval .
• Collaborate with technical team and integration team (SOA team) to build the solution
• Perform unit testing, Regression testing on the solutions developed and prepare test scripts for salesforce
• Demo the developed solution to the business users
• Work with business to demo the solution to business and end users during CRP2, SIT and UAT
• Obtain approvals before migrating to different environments like Test, QA, Confidential in ERP systems and Salesforce Confidential org
• Provide to Confidential team as well as ERP team
• Provide post Confidential support after Confidential for a month.

Confidentia

Solution Architect / Confidential Architect

Responsibilities:

• Gathered business requirements for the to-be system i.e. salesforce
• Identified the gaps and provided custom solutions in salesforce
• Prepared documentation for d Confidential conversion with process diagrams
• Worked with different teams for the ETL process and D Confidential Cleansing
• Developed Solutions to migrate d Confidential from Confidential into Salesforce Confidential environment using D Confidential Loader Bulk APIs.
• Demoed the solution to the business
• Prepared test scripts to test the loaded d Confidential in Confidential environment
• Performed Load testing, unit testing to identify any potential issues in salesforce Confidential
• Migrated the solution to Pre- Confidential org and finally to Confidential org after thorough testing
• Ran the test scripts to ensure that the d Confidential is loaded correctly

Confidential

Solution Architect

Responsibilities:

• Business requirement gathering for roll out to EDI Customers like Confidential, ...etc.
• Prepared a functional solution design document Confidential and get business approval .
• Provide custom solutions for the gaps and prepare functional design documents for the same.
• Get business approvals on Functional Design document.
• Collaborate with the technical resource to prepare the technical design document and develop solution in Development environment
• Perform unit testing, Regression testing on the solutions developed and prepare test scripts
• Demo the developed solution to the clients and obtain approvals before migrating to different environments like Test, QA
• Provide post Confidential support after Confidential
• Provide End user to business users and to Confidential support team. Assisted ETL and technical resources to resolve the d Confidential conversion issues and load approx. 2M records

Confidential

Solution Architect

Responsibilities:

• Gathered to -be business requirements for service contracts -Warranties and Extended Warranties
• Performed Fit- Confidential
• Provide custom solutions for the gaps and prepare functional design documents for the same.
• Get business approvals on Functional Design document.
• Collaborate with the technical resource to prepare the technical design document and develop solution in Development environment
• Prepare a configuration document ( Confidential ) and configure the same in Dev, Test, QA and Prod instances.
• Perform unit testing, Regression testing on the solutions developed and prepare test scripts
• Demo the developed solution to the clients and obtain approvals before migrating to different environments like Test, QA and Confidential
• Provide post Confidential support after Confidential
• Provide to end users and also to Confidential support team.

Confidential

Solution Architect

Responsibilities:

• Gather business requirements (User stories) for Confidential and CRM foundation modules
• Worked on Functional mappings for d Confidential conversion between Confidential System and Confidential
• Provided solution strategies for ETL process to load Confidential historical d Confidential into Confidential using Confidential Item Instance APIs for approx. 500M records in a phased manner.
• Prepared Confidential requirement document and Confidential configuration document for CRM foundation modules and get business approvals
• Migrated the set ups to Test, QA and Confidential environment
• Prepared test scripts and get business approvals
• Migrate the configuration to Test, QA and Prod and get business approvals in each instance before migrating.

Confidential

Solution Architect

Responsibilities:

• Regular scrums with business users to gather user stories for Confidential and Service Contracts module in the business process for single customer
• Prepare Confidential documentation for requirement gatherings and Prepare Confidential configuration document and configured Install Base in Development environment upon business approval.
• Performed unit testing and regression testing for the solution in Development environment and get business approval
• Prepared test scripts and get approval from business
• Work with business to demo the solution in CRP2, CRP3
• Migrate the solution to Test and perform SIT and get business approval
• Migrate the solution to QA and perform UAT and get business approval to move the CEMLI to Confidential
• Provide to end users and post Confidential support team
• Migrate the solution to Confidential and work on hyper care issues during Confidential Confidential .
• Raising Service Requests with oracle whenever required.
• Run the automated test scripts to identify if all the functionalities are working as expected.

Confidential

Oracle CRM Functional Consultant

Responsibilities:

• Document the client business requirements for CRM modules like Service Contracts, Install Base
• Business Process Study, Solution Design, CRP, UAT and Confidential instance setups.
• Delivery of all functional documentation (AS-IS Process Maps, Future Process Maps, Functional Design) Oracle 11i solution, Test scripts (CRP and UAT script), and Setup Documentation.

Confidential

Project lead

Responsibilities:

• Resolving client tickets in timely manner arising from various telecom circles across Confidential using Remedy tool
• Managing the team to resolve the issues
• Provide weekly status report to the client and attend client meetings
• Providing Enhancements for the recurring issues.
• Gained hands on experience on Plsql and resolved issues using Toad
• Worked with client to migrate new functionalities to the Confidential instance
• Prepared knowledge documents with solutions for the issues

Confidential

Oracle Functional Consultant

Responsibilites

• Involved in Providing End User to users on Purchase Requisitions, Purchase Orders and Inventory Min-Max Planning for stock replenishment by visiting various branches across UAE.
• Handling issues and making them understand the advantages of Oracle ERP modules as compared to their current Confidential systems

Confidential

Oracle CRM Functional Consultant

Responsibilities:

• Understand the current business process and document the same for Teleservice, Service Contracts, Depot Repair module for Oracle R12 release
• Gather To-be requirements and perform a Fit- Confidential
• Provide solutions for the gaps and prepare a functional design document and get approval for the business
• Involved in the Documentation of Business Requirement Document, Solution Design and Test Scripts.
• Demo the solution to users during CRP1 and CRP2.

Confidential

Oracle CRM Functional - Associate Consultant

Responsibilities:

• Functional consultant for requirement gathering and implantation of Contractual Services, field services, Confidential and Depot repair modules on 11.5.9 release
• Involved in studying and streamline the business requirements, features and functionality for the upcoming solution.
• Complete requirement analysis on AS IS and TO BE for the Oracle ERP solution.
• Managing end to end testing of the processes implemented along with the developing Functional test scripts end execution
• Proof-of-concept, requirements gathering and mapping, requirements gap resolutions via workarounds, business process changes or customizations, test script documentation for Conference Room Pilots

Confidential

Oracle CRM Functional - Associate Consultant

Responsibilities:

• Provided bug fixes and resolved issues for the tickets raised thru Support central tool by end users
• Performed Functional testing of setups and customizations in various instances.
• Supporting Confidential roll outs