Senior Manager Resume

SUMMARY:

20 years’ experience managing IT across Financial Services, Banking, Aerospace, Environmental Health & Safety, Semi - Conductor and Manufacturing industries.
Strong background in IT management and operations, combining experience as Software Developer, Service Desk Supervisor, Project Manager, Account Manager, Program Manager, Application Development Manager and IT Director with the ability to develop and deploy IT solutions that achieve strategic business goals.
Hands-on experience developing greenfield and brownfield software solutions and managing the application lifecycle management of enterprise level applications.
Experience architecting business solutions, software as a service (SaaS), infrastructure as a service (IaaS), platform as a service (PaaS).
15+ years leading, mentoring, coaching and building high-performing distributed and co-located teams, including on-shore, off-shore, near-shore staff, to deliver quality enterprise-level solutions.
Experience building healthy partnerships across related lines of business, encouraging collaborative working relationship with business partners, management peers and C-level management.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager

Responsibilities:

Manage the production throughput of 1100 work items utilizing ServiceNow Confidential to improve the incident, problem and change process to help bring our production applications to a steady state.
Direct the deployment of 22 key projects of Windows, Web, and 3rd Party applications while leading an agile transformation utilizing Leankit, Jira and TFS to manage the successful deliver of business solutions.
Implemented a quality assurance practice to ensure the quality of 157 applications and a DevOps practice to enhance the communication and production deployment process by establishing an agile relationship between operations, development teams and the business.
Led the strategic planning and successful implementation of a SQL High Availability Group moving mission-critical data to our hosted data center to improve accessibility and security.
Implemented Application Lifecycle Management, introducing an Enterprise Architecture discipline and delivery methodologies like: Agile and Kanban for projects and work-throughput.

Confidential

Assistant Vice President

Responsibilities:

Managed delivery of Oracle ERP (11i/R12) program streamlining the dataflow across several key business units automating a process that reduced manual labor and minimized risk, saving the business $18K annually.
Managed a $5.8M project portfolio for the Data and Business Intelligence group exceeding portfolio KPI by 15%. Successfully managed a $5.5M G&A budget within a favorable KPI of 8% (under budget).
Created a SDLC tracking site using SharePoint to provide PM’s with a consistent process which drove project SOX compliance metric from 67% to 89%.
Created a framework for new work-order/defect management process exceeding defect resolution commitments to the business by 5%.

Confidential, Charlotte, North Carolina

Application Development Manager

Responsibilities:

Created a roadmap to workflow the on-boarding process, implementing a solution using MS SharePoint improving the process from 3 weeks to 10 days.
Managed the effort stabilizing a troubled Enterprise Resource Planning system (ERP) by negotiating a key vendor contract leading to the resolution of key system problems.
Architected a brownfield solution to improve an Enterprise Performance Management (EPM) tool and the efficiency of the resource management process by minimizing redundancy, increasing transparency and optimizing reporting accuracy.

Confidential, Charlotte, North Carolina

IT Director

Responsibilities:

Managed the company’s largest client generating 50% - 75% of the total revenue for over 3 years.
Architect the object-oriented design (OOD) of a Point of Sale (POS) processing system using Java, C#, VB.Net and SQL Server.
Scaled client’s system to support transaction volume growth from 28.9 thousand to 7.9 million over 5 years, driving transaction cash flow from $32.5 million to $1 billion.