PROFESSIONAL SUMMARY:

• I am an IT leader with 18 years of success being a change agent. I thrive in an environment that leverages my abilities as a technology champion.
• I am a self - starter and forward thinker. I love challenges and relish complexity. I want to make a difference in how my company operates.
• I want to be at the forefront of whatever I do.
• I am experienced in managing all aspects of the software development life cycle, from initial capture of requirements, through development, testing, delivery and enhancement. My experience building, training and mentoring high performing teams, includes managing multi-state, onsite and offshore teams.
• I believe in introducing and leading the adoption of standards and best practices that enhance the alignment of technology investments with business and regulatory requirements.
• I am a practiced Agilest, equally strong in building and maintaining APIs.
• I believe in delivering white glove service to my customers and building bridges between technology and business divisions to eliminate historic conflicts, improve understanding and cooperation, and drive overall project results.
• I worked with Suzanne on a number of projects and found her remarkable in her absolute determination to get the job done, no matter what.
• She is self-motivated to learn new things and immediately applies her new knowledge to the problems at hand.
• She is flexible and brave, always willing to tackle the most difficult projects, even in areas new to her."

CORE COMPETENCIES:

• Manage communications with clients and sponsors, driving satisfaction and identifying opportunities to enhance value extending the scope of services.
• Manage all aspects of the application solution including project scope, quality, resources and cost.
• Customizing processes for the support organization model and identifying appropriate governance.
• Able to organize and implement the transition to a new application solution by establishing and managing service levels and continuous improvement programs that enhance stakeholder value.
• Manage, develop and coach team members to elevate skill levels and provide opportunities for future growth; offer input and guidance into the staffing process; actively participate in recruitment and retention activities; provide leadership and support for delivery teams.

TECHNICAL SKILLS:

Databases: Cassandra, Oracle, PL/SQL, SQL Server

Programming languages: Java J2EE, C#/. NET WPF/WCF, XAML, COBOL/SCOBOL

Web/Application servers: JBOSS, Tomcat, Tomee, IIS

OS: Linux/Unix, Windows

Web Services: REST, SOAP, Spring, Hibernate

Web: HTML, CSS, JS & JSP

Source Control: GIT, SVN, TFS

Tools: Visual Studio, Eclipse, Quality Center, Vantive, SOAPUI

Methodologies/Skills: Agile, SCRUM & Waterfall | Scope, Risk, Issue & Change Management | Software Delivery Lifecycle | Partner, Business & Client Relations | Team Development & Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Manager Application Development

Responsibilities:

• Elevated system capabilities by d riving and designing the expansion of both gateway and BAM systems. Including HA and DR solutions in multi datacenter and cloud environments.
• Reinforced the team’s ability to reliably scale by introducing processes for development and deployment creating a stable and reliable production system. Drove an effort to bring systems into alignment in order to take advantage of existing tools and processes to increase the reliability of deployments and maintenance for each system that the team is responsible.
• Galvanized the team's future growth and expansion through recruiting and hiring. Enabling the team to scale with the dynamic needs of our existing customers. This allows the team to take on more responsibilities and expand with growing customer base.
• Lead initiatives for a Request For Information and Request For Qualification for a Global Enterprise API Manager.
• Assists in IT budgeting process and in IT allocation and recovery processes.

Acting Manager/Technical Lead

Confidential

Responsibilities:

• Uplifted the team’s skill sets and capabilities through r ecruiting and on boarding a diverse staff of partners, contract workers & PSPs. This allows the team to meet evolving business needs on time. Set up cross training sessions within the team to uplift technology skill sets towards meeting upcoming business needs. This stimulates native technology growth.
• Created tools to keep Developers and Systems Analysts aligned & focused on current work priorities. This allowed team resources to stay driven and focused on the right work and kept shielded from demand management. The clear successes of these tools drove adoption by the functional and support teams and are used to give transparency to our customers in business and QA.
• Defined a strategy & implementation plan that resulted in the successful turnaround of a database-hardening project. Secured a commitment from stakeholders, established the approach and managed the execution. This includes automating 3 manual workflows, defining level access for each schema & users accounts assigned to each schema with the appropriate level access. Managed the cross team collaboration of developers, analysts, DBAs and QA to ensure that each team member was able to seamlessly adopt the new rigor with minimal impact to either production support or ongoing development. All while fortifying the security of the data. This reduces the risk of catastrophic mistakes and saves us hours of recovery effort. This also increases stability of the platform as a whole.

Senior Application Developer

Confidential

Responsibilities:

• Member of a team responsible for prioritizing and assigning backlog work items
• Provide 24/7 production support including troubleshooting the application and system as well as critical tuning efforts to deliver a more stable, performant platform
• Rapid developing of extensible components using technologies across all tiers
• Develop reports using Business Intelligence Development Studio and stored procedures
• Working on high volume data manipulation to import point of sale and employee data used for labor needs prediction and scheduling
• Deliver Complex analytics used to guide business decisions, improving partner experience and reducing liability
• Participating in enterprise SOA implementation including providing mentoring on technologies and tools to a variety of skill levels. This effort enabled us to be one of the first teams to expose functionality allowing partners to see their schedules via mobile and web, which has been a frequent request from the retail community.