SUMMARY:

• Having around 8 years of Total IT experience. Around 5 years of experience in Salesforce as a developer, and 3 years of experience in SEO Executive Analyst. Salesforce.com CRM Platform Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, web - based, and portals based object oriented enterprise applications.
• Extensive Experience in SFDC Development using VisualForce Pages, VisualForce Components, Force.com IDE, SOQL, and SOSL.
• In-depth understanding of SFDC CRM Sales, Service and Marketing cloud’s business processes.
• Experienced in Web Technologies like Wsdl, Html, Xml, Css, and JavaScript.
• Experience in Analysis, Design, Development, and Testing of the SFDC application.
• Designed various Custom Objects, Custom fields, Role based Page Layouts, Custom Tabs, Custom Reports as per the Client requirements.
• Experience in designing of Dashboards, Apex Classes, Controllers, and various other components as per the client business requirements.
• Experience in writing Triggers for particular field Updates, Approval Processes and Workflows as per the requirements.
• Implemented various advanced features like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for Automated alerts,
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Having good experience with User Roles, Role hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the Authorized Users.
• Experience developing a Customer Portal including User Interface, style configurations and Custom Tabs.
• Customized Reports based on user and Organizational requirement
• Support and Training new end users and business users of the Salesforce.com Application.
• Having good knowledge on salesforce.com Sharing rules and user access privileges.
• Experience with Data migration and updates through the tool App Exchange Dataloader in Salesforce.com.
• Experienced in working with Force.com IDE and salesforce.com Sandbox environments.
• Extensive experience in all phases of Testing like Integration, Unit, User acceptance and Regression Testing.
• Strong skills in Troubleshooting Production issues and ability to handle the issues Independently.
• Ability to effectively Communicate Technical issues and resolve problems at all levels of the Organization both Internally and Externally.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Apex Language, Apex Classes/Controllers, Triggers, SOQL, SOSL, Visual force Pages/Components, Apex Web Services, AJAX, Reports, Workflow & Approvals, Process Builder, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects, Tabs, Custom Apps

Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages & Web Technologies

Apex, Java, C, C++, HTML5, XML, CSS, Java script, Ajax

Operating Systems

Windows, UNIX, LINUX, Mac OS

Database & ETL Tools

SQL, SOQL, SOSL, Force.com workbench.

PROFESSIONAL PROJECT PROFILE

Confidential, San Diego,CA

Salesforce Developer/Admin

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts and Leads. Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Created various Profiles and configured the Permissions based on the organizational hierarchy.
• Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and Filed updates to implement business logic.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Developed Visual force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.
• Created various Reports and Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different users based on the needs of the organization.
• Integrated the application with in house legacy systems using REST API Web services.
• Working on Force.com for Amazon Web Services (AWS).
• Created user interface consistent with the Salesforce lightning principles, design languages which includes the resources of Lightning design systems.
• Used various Lightning UI Components to build modern web applications with reusable UI components.
• Experienced in Identity Management features like single sign-on with SAML on Force.com.
• Involved in continuous integration in Salesforce using Jenkins and GitHub.
• Involved in setting up lead management, case management to web-to-lead, Web-to case, Email-to-case.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.

Environment: Sales force platform, Service cloud, Apex, Visual Force Pages, Component & Controllers, Data Loader, HTML, Security Controls, Java script, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Dupe Blocker, and Marketo.

Confidential, PA

Admin & Developer

Responsibilities:

• Involved in Creating fields, Objects, Tabs, Apps, Relationships, Record Types, Validation Rules, Workflow Rules, Approval process and Data Management.
• Responsible for Configuration of Administration Setup like creation of Profiles, Roles and Permission Sets.
• Customized page layouts for Salesforce standard and custom objects.
• Responsible for designing Reports and Dashboards.
• Worked on the Apex Data Loader tool.
• Involved in Customization of Apex classes, Apex Triggers and Visual Force Pages in Salesforce.com
• Responsible for migrating data from one Sandbox environment to another Sandbox using Force.com IDE Involved in writing Test Classes

Confidential, Phoenix,AZ

Admin & Developer

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (screens, workflow, force.com objects, reports, apex code) to meet business requirements
• Performed data migration using Informatica cloud
• Deployed web to case on self-service portal and email to case as case creation channels
• Created Visualforce pages for various functional needs such as service order scoring
• Experience using Force.com IDE to create Apex custom controller , triggers and Test Methods with 90-100% coverage Wrote validation rule to check the length of the case subject field
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
• Designed and developed Visualforce pages for various needs.
• Assigning profiles and roles to users as per the organizational requirements.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates Configured workflows with time based actions to send email alerts based on the escalation level.
• Implemented approval processes to ensure proper authorization
• Created search layouts to organize fields, custom links, related lists, and other components on record pages
• After using sandbox for testing and configuration, assisted in migration to the full production

Confidential

Admin & Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Custom Tabs, Tags and Components.
• Implemented Sales force For Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.