PROFESSIONAL SUMMARY:

• Siebel Administrator/Platform architect with over 8 years 6 months of experience in Information Technology industry specialized in Siebel CRM Implementations across Solaris/Linux/Windows platforms.
• Siebel 8.0 Certified Professional with expert level skills in Siebel Administration and platform architecture.
• Had worked with multiple full cycle Siebel implementations (Siebel 8.1.1.7 and Siebel 8.1.1.11) which includes the role of Onsite Technical/Project Lead.
• Have extensive knowledge on Siebel upgrades, IRM (Incremental Repository Merge for Siebel Innovation Packs) and worked on multiple Siebel upgrades ( 8.0.x - >8.1.x, 8.1.1.x -> 8.1.1.11) along with planning/POCs and implemented with zero post Go-Live defects.
• Have strong experience in Oracle BI Publisher Installation/Administration and integration with Siebel 8.0 and 8.1 Applications
• Have strong experience in Oracle SES (Secure Enterprise Search) Installation/Administration and integration with Siebel Applications.
• Was part of complex multiyear agile CRM programs of industry giants like Confidential Healthcare (US) and British Telecommunications (UK).
• Good understanding of the Siebel Architecture, Data Model, Workflow Administration, Email Integration, Enterprise Application Integration.
• Good trouble shooting skills and Providing Technical support for various Siebel environments (Dev, Testing & Production)
• Good communication skills and vibrant leader have led the team from client location for various Confidential Health care Siebel Implementations.
• Having extensive exposure of working in Onsite offshore Model, worked on multilingual Siebel Implementation and also worked on Siebel Global Role out implementation.
• Implemented ADM framework successfully using management server and management Agent towards automation and Simplification effort.
• Worked extensively on Change Management and ITIL processes.
• Good Exposure to Agile Methodology.

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee

Siebel Platform Architect / Project Lead

Environment: Oracle Linux 6

Siebel versions used: 7.8.2.14, 8.0.0.10, 8.1.1.7, 8.1.1.9 & 8.1.1.11

Responsibilities:

• Executing a full scale POC of implementing the existing CRM platforms on the Linux platform along with the integrations.
• Preparing the Linux Operating system with the Siebel & Oracle compatible rpms.
• Building the platform level customization inventory of Solaris and applying them on the Linux platform.
• Installing and configuring the Siebel enterprise server on Oracle Linux 6.
• Applying the application customization on the new platform including the custom Siebel components and custom named subsystems.
• Installing and configuring the Oracle HTTP server (OHS- 11g 32 bit) for the web tier of the new Linux platform.
• Installing and configuring the Oracle Business publisher with Siebel CRM system on the new Linux platform.
• Applying all the Open UI customizations on the new Linux platforms.
• Build the Integrations and complete eco-system by re-deploying the middleware interfaces.
• Integration with Siebel Analytics/OBIEE for the reporting dashboards.
• Deploying the custom scripts on the Linux platforms.
• Installing the site minder agent on the Oracle HTTP server and integrating the application with SSO for the single sign on authentication.
• Performance tuning the application and platform level parameters and doing a successful capacity testing.
• Clustering the Gateway and Application object manager servers for the high availability.
• Replication of application’s files systems on the new Linux platform.
• Implementing the disaster recovery site for the new Linux platform.
• Have coordinated multiple programs which are all on AGILE methodology and devised an effective instance strategy for the platform migration.
• Have managed multiple Gxp validated applications and good exposure to compliance norms.
• Devised a parallel stack approach to minimize the impact to the business during the course of platform migration.
• Working with Cloud architects to automate and template the Siebel builds.
• Implementing F5 load balancing (external) and opening up the application to internet in DMZ via reverse proxy configuration.
• Coordinating and supporting the e2e testing to fix platform migration defects.

Confidential, Milwaukee

Technical Lead

Environment: Sun Solaris SPARC - 64 bit

Siebel Versions used: 8.1.1.8

Responsibilities:

• Providing technical leadership to the project team in order to ensure that system support is maintained during the Software Development Life Cycle (SDLC).
• Developing system design and technical specification documents.
• Assist the project team to build, maintain, and support Siebel development, QA test and Production environments and infrastructure (e.g. backup system, storage, etc.)
• Assist the project team with hardware and system software configuration to meet the requirements of the system design.
• Document the final system configuration and installation procedure of the development/QA and production environment in order to make sure the Systems Design Document is current.
• Monitor performance and availability of hardware, services, and applications to ensure that the development environment does not impact the project schedule, and that the production environment meets system requirements needs.
• Participate in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) in order to ensure the software used in the project is compatible from end-to-end.
• Planned and maintained the IT architecture standards for the Enterprise (CRM/Siebel).
• Worked with external and internal vendor and customer management to maintain technology standards and to define system design requirements.
• Assess latest technologies and software products to decide desirability and feasibility of integrating their abilities into the platform.
• Expand and keep best practices for the successful design and operation of Siebel solutions.
• Work among third party retailers to expand software and in corporate their software into company products.
• Design and expand the outbound and inbound interfaces utilizing a variety of integration technologies.
• Developed enhanced Production support policies and procedures to increase customer satisfaction and reduce response times Developed enhanced Production support policies and procedures to increase customer satisfaction and reduce response times.
• Managed the scheduling and delivery of application releases into the Production environment.
• Performed Application rollouts and executed multiple releases to the Production environment.
• Strong co-ordination with Oracle Expert Services to implement the best of the architectural design and high availability.
• Worked with performance management and the capacity testing team to performance test the system with good scalability aligned to the future business needs.

Confidential, Milwaukee

Technical Lead

Environment: Sun Solaris SPARC - 64 bit

Siebel versions used: 8.1.1.9

Responsibilities:

• Designed the strategic upgrade approach from Proof of Concept to Production aligned with the business goals and directions.
• Provided the technical leadership for the complete upgrade life cycle.
• Developed automation tools to build the customization inventory and to get them applied on the upgraded application tier.
• Designed the best fir architectural solutions throughout the upgrade lifecycle.
• Building the application customization inventory and uninstalling the Siebel 8.0.0.10 application servers.
• Upgrading and preparing the oracle database along with tuning parameters for the Siebel upgrade.
• Installing the Siebel 8.1 enterprise server and patching.
• Executed the development upgrade - Siebel database schema upgrade (upgrep)
• Performed the repository merge
• Worked with Oracle and closely coordinated with the developers and provided architectural solutions to resolve the conflicts and repository merge errors.
• Executed the custom database schema upgrade (upgphys)
• Performing post upgrade tasks.
• Applying the customizations (custom components/parameters/integrations) on the upgraded Siebel environment
• Close coordination with regression and performance testing teams and fixing any post upgrade defects.
• Upgraded the Oracle secure enterprise search from 10g to 11.2.2.2 and successfully integrated with the upgraded application.
• Successfully integrated the oracle business intelligence publisher with the upgraded Siebel application.
• Designed a strategic parallel approach for the production upgrade with the secondary database and executed the production cut-over less than 24 hours giving a huge benefit to the business users.
• Performed the mock upgrade and proved the cost benefit and technical feasibility of the approach suggested.
• The production cut-over executed with the maximum re-usability of the existing hardware there by giving huge cost benefit to business.
• No P1 or P2 incidents observed in production post the upgrade marking the successful upgrade.
• The parallel approach recommended and executed gave a direct cost benefit of $690,000 by reducing the downtime to less than 24 hours.

Confidential

Technical Lead

Environment: Sun Solaris SPARC - 64 bit

Responsibilities:

• Providing technical leadership to the project team in order to ensure that system support is maintained during the Software Development Life Cycle (SDLC).
• Assist the project team to build, maintain, and support Siebel development, QA test and Production environments and infrastructure (e.g. backup system, storage, etc.)
• Assist the project team with hardware and system software configuration to meet the requirements of the system design.
• Document the final system configuration and installation procedure of the development/QA and production environment in order to make sure the Systems Design Document is current.
• Monitor performance and availability of hardware, services, and applications to ensure that the development environment does not impact the project schedule, and that the production environment meets system requirements needs.
• Planned and maintained the IT architecture standards for the Enterprise (CRM/Siebel).
• Worked with external and internal vendor and customer management to maintain technology standards and to define system design requirements.
• Assess latest technologies and software products to decide desirability and feasibility of integrating their abilities into the platform.
• Installing and patching the Siebel enterprise servers, installing the Siebel schema and other utilities.
• Installing the iplanet and configuring the Siebel swse.
• Load balancing, SSO Integration, LDAP Authentication.
• Developed enhanced Production support policies and procedures to increase customer satisfaction and reduce response times Developed enhanced Production support policies and procedures to increase customer satisfaction and reduce response times.
• Managed the scheduling and delivery of application releases into the Production environment.
• Performed Application rollouts and executed multiple releases to the Production environment.
• Strong co-ordination with Oracle Expert Services to implement the best of the architectural design and high availability.
• Worked with performance management and the capacity testing team to performance test the system with good scalability aligned to the future business needs.

Confidential

Technical Lead

Environment: Sun Solaris SPARC - 64 bit

Siebel Versions used: 7.8.2.14, 8.0.0.10, 8.1.1.4

Responsibilities:

• Expertise in Installation/Administration of Siebel Enterprise servers on Solaris/Linux platforms.
• Strong trouble shooting skills with various versions of Siebel and expertise in Siebel Remote/Siebel Anywhere/ADM architecture.
• Strong expertise in Business Publisher Installation, Integration and Administration.
• Strong expertise in Oracle Secure enterprise search Installation, Integration and administration.
• Managing the instances from Development to Production and coordinated huge releases end to end including code migration/Repository management/Automation.
• Strong Expertise in EIM,EAI and setting up local developer setups.
• Have coordinated multiple programs which are all on AGILE methodology and devised an effective instance strategy for the clean delivery and production implementation.
• Have managed multiple Gxp validated applications and good exposure to compliance norms.
• Good understanding of Siebel CRM architecture and rolled out multiple Siebel production Implementations.
• Strong trouble shooting and performance tuning skills.
• Executes routine Siebel administrative functions, such as Installation, Patching, Developer setups, client & tool setups, srf pushes, Monitoring & Application maintenance.
• Strong expertise on Siebel Remote administration & creating packagers, upgrade kits for remote clients.
• Checking the systems health (includes servers, queues etc.) and Application Monitoring
• Deployed the code/written UNIX scripts on production servers without any issues and managed to complete things with minimum outage on the system.
• Good exposure to clarify client, TOAD tool usage, cluster managers.

Confidential

Team Member

Environment: Windows

Responsibilities:

• Installation and configuration of Siebel Gateway Server, Enterprise Server, Application Server and database server.
• Working with emails & communication manager,EAI.
• Fair knowledge on CTI (Computer Telephony Integration)
• Installing & configuring of Siebel Client, and Tools
• Manage and monitor server tasks and components
• Doing regular Compilations and SRF Push
• Migrating the Repository to different environments (Dev, Test, Preprod, and Prod).
• Setting up Local environment for developers
• Performance Tuning and Trouble Shooting Application crashes, memory leak etc,.
• Executes routine Siebel administrative functions, such as User maintenance, Positions & Responsibilities Maintenance
• Executed Siebel Patches and Quick fixes on Siebel Environments.

Confidential

Team Member

Environment: Sun Solaris SPARC - 64 bit

Responsibilities:

• Application owners for the live - Openreach Siebel Application which is for the whole PSTN world in UK
• Installation and configuration of Siebel Gateway Server, Enterprise Server, Application Server and database server.
• Good Knowledge on Siebel Architecture and different types of clients
• Installing & configuring of Siebel Client, and Tools
• Manage and monitor server tasks and components
• Siebel Remote/Anywhere Administration
• Doing regular Compilations and SRF Push
• Migrating the Repository to different environments (Dev, Test, Preprod, and Prod).
• Involved in Authentication setup activities (Siteminder, LDAP)
• Setting up Local environment for developers.
• Performance Tuning and Trouble Shooting issues.
• Executes routine Siebel administrative functions, such as User maintenance, Positions & Responsibilities Maintenance
• Executed Siebel Patches and Quick fixes on Siebel Environments.
• Checking the sytems health and Application monitoring.
• Good exposure to clarify client,TOAD tool usage,cluster managers.
• Having a strong knowledge over the change management,release management and handled in life delivery well.