INFORMATION AND SKILLS:

Skills: ERP, SCM, CRM, Microsoft Excel, ATM, SDH, MPLS, SS7, SONET, RedHat, Unix/Linux, SDLC, SQL, HTML, Java Script, Java, C++, C, Adobe Dreamweaver, Windows7, Windows8, Windows XP, Windows 2000, T1, T3, DSL, VoIP, Windows Vista, UML (ISO/IEC), VPN, Microsoft Visio, Microsoft Word, Microsoft Outlook, Micorsoft Powerpoint, Windows Server 2008, Photoshop, Graphic User Interface (GUI), XML, Microsoft Project

Program Management: Programming, Project Management, Quality Assurance, Research & Development, Resource Management, Root Cause Analysis, SDLC, Software Configuration, Solutions Delivery, Systems Administration, Systems Configuration, Systems Deployment, Technical Documentation, Training & Development, Vendor Management, Web Based Technology, Workflow Management, Yield Management, Multiplatform Integration, Needs Assessment, Network Administration, Process, Reengineering, Product Launch, Product Testing, Application Technology, Architecture, Artificial Intelligence, BSS / OSS, Business Continuity, Business Transformation, Capital Budgets, Change Management, Data Centre Operations, Data Gathering, Database Administration, Disaster Recovery, End - User Support, Enterprise Systems, Fault Analysis, GIS, Information Security, Infrastructure Development, LAN / WAN, Licensing

PROFESSIONAL WORK OF EXPERIENCE:

Confidential, Philadelphia

Tech Analyst

Responsibilities:

• Work along side various business units, vendors, and other customers to complete specifications and coding for merchandise handling process and applications.
• Experience in design, development, implementation, customization and production support of ERP systems for organizations.
• Configure and implement CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management.
• Dynamic Analysis - Input/Output validation: Cross-site scripting, SQL Injection.
• Experience in creation of visual models of object-oriented software-intensive systems.
• Assisted in the creation of Structured Diagrams and Interaction Diagrams for UML.

Confidential, Wilmington

Business Systems Technician

Responsibilities:

• Responsible for maintaining the networks and assuring the integrity of the system for different customers.
• Consulted clients on there current business plan. Worked with different platforms like C++, SQL, Linux/Unix, and Java.
• These jobs required me to have a lot of face-to-face conversations with the end users. Helping with the development of databases using Microsoft SQL servers.
• Helped develop a SCM for various garages. Was responsible for creating, altering, and the modifying tables and working with the ERP.
• Would query data and work with additional components.
• Used computers to set up electronic systems and applications.
• Configured customer computer hardware and software and kept detailed written records of activities.
• Worked with customers to ensure that services and applications were working properly. Provided customers with a clear explanation of how their products/services work.
• Worked with centralized testing facility to troubleshoot and ensure services work properly.
• Interpret detailed engineering drawings.
• Install modems, special circuit equipment, PABX business systems and applications to complete VOIP installations.
• Evaluated customers' communication needs and recommend additional products/services when appropriate.

Confidential, Philadelphia

Service Technician

Responsibilities:

• Worked on multiple networking platforms.
• These networks called for me to work with different Internet Protocols; such as HTTP, SMTP, FTP, DNS, POP3, DHCP, TCP/IP, UDP, and ICMP.
• These were all used at some point in my career, with the main protocols being the 32bit IPv4 and the IPv6 128bit protocols.
• Responsible for installing and updating of operating systems as well as setting up networks for homes, and small businesses.
• The position required me to have constant communication with the customers that we were servicing on a daily basis.

Confidential, Wrightstown

Communications and Navigations Specialist

Responsibilities:

• As a reservist I performed general mechanical maintenance repairs on controlled communication links - such as satellites, microwave radios, HF/UHF/VHF/SHF radios, fiber optic cable systems, and RF systems while on active duty.
• The position I held in the military called for High frequency point-to point communications with the use of RF and microwave applications.
• I monitored broadband noise, carrier and sideband suppression as well as frequency range.
• The Global Positioning System ( Confidential ) was something else that I worked on in the military.
• We tracked our aircraft using this system when on missions, which allowed us to always know where our aircraft were located anywhere in the world. Troubleshooting and testing to ensure communication between both aircraft and fixed stations was done hourly to ensure the integrity of the flight line.
• Use complex test equipment such as continuous wave and pulse generators, time domain reflecto-meters, multi-trace oscilloscopes, frequency counters, multi-meters and deviation meters, and specialized test equipment to perform operational checks.
• Perform removal, repair, installation, inspection, and operational check of system components.
• Perform operational checks, bench checks, troubleshoots, and isolates malfunctions in complex aircraft avionics equipment. Repair or replace components based on test results following blueprints, schematics, handbooks, and other technical documents.
• Perform calibration, repair and replacement of system components based on test results following blueprints, schematics, handbooks, and other technical documents.