SUMMARY:

• Stephen is a results - driven Project Manager with over 6 years experience working within cross-functional project teams in IT Firms, Entertainment Projects, and Manufacturing Industries. He has worked with Manitoba Agriculture Food and Rural Initiatives, overseeing various projects to completion. As well as being COO of a web development & data storage company, he was able to learn a number of essential skills in the IT field. In more recent positions, he has been more involved in Business Process Mapping/Engineering, Business Intelligence, Enterprise Resource Planning and driving sustainable solutions for business improvement.
• Excellent Business Process Re-engineering skills and experience
• Experience in requirement elicitation and documentation
• Proficient interpersonal and stakeholder management skills
• Experience in documenting Business Process Models (BPM)
• Analysis and reporting skills
• Experience in MS Excel, Word PowerPoint, SAP, MS Project
• Experienced with Agile and Lean Methodologies

PROFESSIONAL EXPERIENCE:

Product / Relationship Development

Confidential - Winnipeg, MB

• Responsible for providing expertise and learning all aspects on incoming scalable technology based ideas.
• Oversee creation of deliverable and artifacts associated with initiatives and projects.
• Work in partnership with stakeholders in business architecture, requirements, and identifying opportunities in the marketplace.

Account / Project Manager

Confidential - Winnipeg, MB

• Liaise with IT vendors to ensure attainment of business objectives.
• Assess and adopt new technologies to support and meet business requirements.
• Direct department operations, analyze workflow, establish priorities, develop standard operating procedures and best practices, and defined standards and deadlines.

COO / Co-Owner

Confidential - Stroudsburg, PA

• Kept track of new requirements, operational costs, and improved business processes.
• Leveraged experience in business case proposals, testing, implementation strategies, progress monitoring.
• Liaised with stakeholders to understand problems and created potential solutions for implementation.
• Conceptualized and instituted marketing strategies and community involvement programs.
• Plan, direct, and coordinate all facets of IT systems and networks, electronic data processing, information services, system analysis and computer programming.

Senior Area Manager

Confidential - Winnipeg, MB

• Conducted research and analysis on client applications and recommend courses of action that lead to cost savings, increase revenue potential, improved performance, and customer satisfaction.
• Ensured growth by monitoring the line in comparison to competition and target markets, as well as developed the strategic marketing plan to reach target markets via emerging and traditional channels.
• Developed business initiatives designed to improve global communication and international sales.
• Work with all levels of employees, executives and clients within an organization in order to implement a quality customer contact solution.
• Acted as a technical liaison between business stakeholders, sales representatives, clients, management, and development staff.

Business Development Executive

Confidential - Winnipeg, MB

• Developed and maintained expert level product knowledge.
• Solved customer problems, increased revenues, and enhanced client's product knowledge.
• Prepared action plans. Set and monitored daily, weekly and monthly sales targets.

Sales Agent

Confidential - Winnipeg, MB

• Developed and maintained expert level product knowledge.
• Solved customer problems, increased revenues, and enhanced client's product knowledge.
• Prepared action plans. Set and monitored daily, weekly and monthly sales targets.

Director / Product Manager

Confidential - Winnipeg, MB

• Defined scope of the people and process required to address project problems and recommend solutions.
• Identified gaps in the project processes to indicate opportunities for efficiency.
• Enhanced intellectual property by capturing and growing tacit knowledge.
• Developed user documentation and training plans for project implementation.
• Acted as the main resource to support community projects and adopt new processes.
• Collaborated and worked with designers, engineers, and artists to ensure the smooth development of quality products.
• Established and maintained the vision, scope, schedule, and resources plan for launch titles.
• Created and established repeatable processes to improve efficiency and predictability.
• Endorsed and support product development by working with department leads and management to coordinate the production process.
• Determined and managed production schedules and milestones involving product development.
• Assisted and helped develop and/ or wrote production processes and specifications.
• Managed and oversaw development of staff and ensured that projects needs were effectively communicated.
• Managed the development of various complex projects, reviewed the project and provided feedback.
• Trained staff in analysis, project management and developing organizational skills.
• Ensured that projects were carried out in accordance to the client needs and coordinated with the legal team to avoid any complications.