SUMMARY:

• Confidential is a Business Systems and Technical Analyst who has extensive analytical experience in various business domain processes and information technology systems.
• Confidential is effective at leveraging both - his knowledge of business and IT when communicating with executives, managers, and line level staff to understand the big picture; and his knowledge of systems analysis and user interface design to arrive at practical solutions.

TECHNICAL SKILLS:

• Business, Systems, and Technical analysis
• Microsoft Suite (Word, Excel, PowerPoint, & Visio)
• Software Development Life Cycles (SDLCs)
• Agile
• Waterfall
• Hybrid SDLCs
• Requirements / project management software
• Atlassian JIRA / Confluence
• IBM Rational Requirements Composer (RRC) / DOORS
• Microsoft Project
• SharePoint
• Program Management Office (PMO)
• Organizational Change Management (OCM)
• User Acceptance Testing (UAT) / Quality Assurance (QA)
• Wireframing / Prototyping / Diagramming tools (Visio / iRise)
• Scrum Certifications (Scrum Master / Product Owner)
• Security Clearance (Public Trust) Active

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C.

Responsibilities:

• Supervised a $15,000,000 Federal IT contract with Confidential to ensure a mission ready workforce and provide 10,000 additional Border Patrol Agents
• Conducted joint application design (JAD) sessions with key stakeholders to gather data and develop requirements / user stories for module upgrades, system enhancements, and individual tickets in Confidential’s $1.5 million
• Provided analysis, user story grooming, requirements gathering, requirements traceability, and end-to-end testing on multiple projects and multiple departments within Confidential
• Developed Statement of Work (SOW) and Concept of Operations (CONOPS) documents defining business goals and identifying solutions based on resources, time, and budget
• Utilized SQL queries to extract personnel data from various tables in the HRBE System
• Completed weekly status reports to management utilizing MS Project and PowerPoint

Confidentia

Responsibilities:

• Developed detailed requirements to assess program and project management (PPM) systems for the establishment of a Program Management Office (PMO) for the Confidential
• Conducted market tools research on PPM systems to determine their ability to execute demand management, intake, scoring / ranking, and capacity planning features and capabilities
• Created process workflows to identify gaps between current and future state intake processes
• Conducted interviews with key project stakeholders and subject matter experts (SMEs) to elicit requirements, determine processes, and identify pain points
• Completed weekly status reports to management utilizing MS Project and PowerPoint

Senior Systems Analyst

Responsibilities:

• Produced comprehensive functional requirements that supported the development of a state-of-the-art replacement for a legacy time management system for the Confidential
• Conducted joint application design (JAD) sessions to elicit requirements from subject matter experts (SMEs) and key stakeholders across the aviation business domain
• Developed user stories from business / functional requirements in an Agile / Scrum environment
• Maintained user story backlog in Atlassian Jira
• Utilized the iRise user interface (UI), wireframing, and prototyping tool to create mock-ups of the application being designed

Confidential

Responsibilities:

• Documented business requirements for the $500 million Confidential to modernize insurance plan design, benefits administration, and provider management for Confidential
• Produced data models capturing how the commercial of the shelf (COTS) FACETS platform would interface with provider billing systems
• Created data mapping artifacts to show the exchange of health insurance claims data between FACETS and insurance payors per coordination of benefits
• Produced requirements analysis and documentation utilizing various artifacts / deliverables (such as business scope documents, BRDs, FRDs, workflow diagrams, user stories, and use cases)
• Elicited documentation for an eCommerce / customer relationship management (CRM) solution which leveraged applications from SalesForce (SFDC)
• Facilitated software integration with CRM tools from SFDC that enabled prospective customers to enter and navigate an online portal to shop and / or purchase healthcare insurance online
• Developed user stories / backlog, and completed assigned tasks in IBM’s RRC / DOORS and SharePoint
• Participated in daily stand-ups on an Agile / Scrum team

Confidential

Responsibilities:

• Provided business analysis and requirements documentation in the development of the $70 million
• Utilized JAD sessions to elicit requirements needed to implement a multi-payer system for Confidential
• Performed requirements mapping and gap analysis to support the creation of the replacement MMIS Operations Manual

Confidential, Texas

Responsibilities:

• Facilitated proper reimbursement of various commercial healthcare claims utilizing various billing systems and patient accounting software
• Analyzed Electronic Medical Records (EMR) / Electronic Health Records (EHR) for Confidential in the adjudication of healthcare claims

Business Analyst

Responsibilities:

• Complied with Health Insurance Portability and Accountability Act (HIPAA) rules while ensuring that healthcare claims were correctly adjudicated by insurance carriers throughout the revenue cycle
• Reviewed business processes to identify breakdowns in the revenue cycle that delayed reimbursement of Confidential, Confidential, and commercial payor healthcare claims