PROFESSIONAL SUMMARY:

15 years of professional experience supporting DoD, DoJ, FBI, and Intelligence initiatives. Motivated team leader that possess strong interpersonal, analytic, and management skills. Exhibit the ability to efficiently create and maintain strategic priority initiatives in team environments. Proficient in the use of statistical business tools and various technologies including: MS Office, SharePoint, FBINET, Sentinel, and FISAMS.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Business Management and Program Analyst

Responsibilities:

• Prepare technical reports and other related documentation for qualification testing.
• Analyze policies with regard to customer service and efficiency, recommending policy changes and process improvement as need.
• Perform independent analysis of status reports and assessments.
• Track and analyze FISAMS workflow issues.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Consistently ensure tasks are completed in compliance with all applicable laws, regulations, and policies.
• Demonstrate a solid understanding of guidelines, policies, and procedures (e.g., Attorney General Guidelines).
• Provide recommendations to mitigate major problems to ensure timely and effective progress on projects and plans.
• Take initiative to regularly keep unit well informed of progress and changes in work activities to help facilitate the accomplishment of unit goals.
• Support customer in Express workflow to expedite Confidential pursuant.
• Generate formal Electronic Communications from within FISAMS and Sentinel Applications.
• Generate and disseminate Confidential Renewal Compliance Reports.

Confidential, Washington, DC

Management and Program Analyst

Responsibilities:

• Created written content for user manuals, catalogues, product updates, process documentation, and training scenarios packages (i.e., Standard Operating Procedures and Appendices).
• Engaged in program initiatives with HUMINT operations and Intel reporting.
• Responsible for ascertaining improvement efficiency and effectiveness of better management and operational goals by performing program analysis functions.
• Conduct policy and documentation review.
• Routinely analyze the action and management plans developed by program offices to link the identified goals and strategies.
• Facilitate training, coordination and document development that have direct impact on the operations and mission of the FBI Directorate of Intelligence.
• Manage and provide support for various SharePoint sites and the Collections Operations and Requirements Environment (CORE) sites development.
• Routinely perform Government Acceptance Testing on intelligence applications for the FBI.
• Perform Adhoc intelligence reporting and metrics.
• Organized and compiled technical data and design specifications for internal Bureau controlled publications.
• Analyze and process Collection Emphasis Messages (CEMs) for law enforcement and Watch list movement.
• Review Bureau guidelines and directives received from other government agencies regarding security awareness issues.
• Prepare products that reflect information obtained from sources abstracted from FBI databases.

Confidential, Alexandria, VA

Senior Administrative Specialist

Responsibilities:

• Provided acquisition support for major system acquisitions and full life - cycle acquisition requirements.
• Analyzed technical data, customer usage date and customer maintenance practices.
• Prepared and performed editorial and analytic support to program management correspondence, spreadsheets, charts and presentations.
• Assessed system acquisitions process issues and areas with scope for improvement.
• Analyzed business requirements for test plan protocol development.
• Analyze reports, assessments, and studies that evaluate information from a wide variety of sources and material.
• Extracted financial data from various accounting and information systems.
• Processed foreign and domestic travel arrangements by processing security authorization/protocol request for domestic and foreign travel.
• Managed security clearance renewal process, ensured validation of current cleared status, ensured completion of required documentation prior to submission to the security office.
• Maintained information systems and databases including timesheets, Gelco travel.
• Facilitated coordination for conferences, training, and meetings.

Confidential, Arlington, VA

Executive Secretary

Responsibilities:

• Managed Time, Attendance and Leave requests in TANDA database.
• Managed the Dignity Protection (DP) database, entering data pertaining to open and closed protective details. Managed and organized the central filing system.
• Managed calendars for the Executive Director and Chief Director of Dignitary Protection, scheduled appointments, and assisted in implementing last-minute schedule changes.
• Prepared and tracked office correspondence, memorandums, requests, and other material. Responsible for proper security protocol and proper storage of classified materials.

Confidential, Arlington, VA

Administrative Specialist

Responsibilities:

• Collaborated with Technical Writer to execute client deliverables.
• Prepared expense reports, travel reimbursement reports, and weekly status reports.
• Facilitated hiring process for potential candidates for DISA NETCOP project.
• Created and edited documents for HAI executives and other staff members.
• Organized team meetings. Provided meeting minutes for all meetings.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

• Developed systematic action plan for logging incoming applications such as Notice of Appointment, Notice of Change, and general Protocol correspondence for foreign officials; administrative, technical, service staff; domestics and their family members.
• Managed confidential files and contacting Embassy representatives for additional information, scanning and printing identification cards, answering and assisting incoming calls, and other administrative duties.